Abstract:
Approaches are provided storing a case data structure in a memory device. The case data structure is representative of characteristics of a case associated with an abnormality detected in an industrial machine or system. The case data structure includes an evidence field with evidence, an interpretation field with an interpretation, a recommendation field with a recommendation, and a permission field with a permission. The permission field is configured to be populated with values indicative of access permissions for remote personnel at a remote site. Approaches are also provided for automatically blocking accessibility of the case data structure to the remote personnel at the remote site when the permission field is populated with a first content. Approaches are also provided for automatically making the case data structure accessible to the remote personnel at the remote site when the permission field is populated with a second content.
Abstract:
A communication system having an Integrated Access Device that has more than one interfaces towards the Wide Area Network (WAN). This application discloses means for detecting failure of one WAN interface and relates to rerouting of packet based data in general and voice and video call data in particular responsive to detecting failure of a WAN interface.
Abstract:
An Intranet/Internet/Web-based data management tool that provides a common GUI enabling the requesting, customizing, scheduling and viewing of various types of priced call detail data reports pertaining to a customer's usage of telecommunications services. The Web-based reporting system tool comprises a novel Web-based, client-server application integrated with an operational data management/storage infrastructure that enables customers to access their own relevant data information timely, rapidly and accurately through the GUI client interface. The data management system infrastructure is designed to enable the secure initiation, acquisition, and presentation of telecommunications priced call detail data reports to customer workstations (51) implementing a web browser (50).
Abstract:
A Web-based, integrated customer interface system for data management. The customer interface system is provided with a graphical customer interface for enabling a customer to interact with one or more products and services provided by remote servers located in an enterprise Intranet/Extranet, and utilizes a Web paradigm to allow easy and convenient access to all of the services from the customer's perspective. The products and services delivered to a client workstation having the integrated customer interface include: 1) report requestor, report viewer, and report management applications enabling a customer to request, specify, customize and schedule delivery of reports pertaining to customer's data; 2) centralized inbox system for providing on-line reporting, presentation, and notifications to a client workstation from one or more application services over an Internet/Extranet network; 3) an operational data storage system implementing a data mart approach for maintaining the data used for customer reporting; 4) a trouble ticket tool enabling a customer to open and monitor trouble tickets relating to products and services provided by an enterprise; 5) a Web-based invoice reporting system allowing the customers access to their billing and invoice reports associated with the products and/or services provided to a customer; 6) an Internet "online" order entry and administration service to enable customers to manage their accounts; and, 7) a system for handling security and authentication requests from both client and server side of the applications implementing the suite of products and services.
Abstract:
A Web-based fault and alarm management tool that enables customers to monitor and analyze the performance of their voice and data network via a graphical user interface (20) is provided. The tool provides customers an Internet/Intranet (22) access to near real-time alarms, events, and performance statistics and configuration reports corresponding to their switched network, including voice network, broadband, dedicated point-to-point circuits, and signaling services (30), for enabling customers to make informed network management decisions. A Web-based fault and alarm management infrastructure which enables the secure initiation, acquisition, and presentation of customer reports relating to network management via a Web browser on any computer is also provided.
Abstract:
Role based assessment for an IT management system, includes maintaining a plurality of roles, each role attributable to a user type within an IT management system. Mappings are defined between the plurality of user roles and assets of the IT management system. An assessment for the IT management system is then assembled from the perspective of a selected one of the plurality of roles based on mappings between the selected user role and the assets.
Abstract:
The described implementations relate to processing of electronic data. One implementation is manifest as a system that can include an event analysis component and one or more processing devices configured to execute the event analysis component. The event analysis component can be configured to obtain events from event logs, the events reflecting failures by one or more network devices in one or more data centers and characterize a service level of an application or a network device based on the events. For example, the event analysis component can be configured to characterize the availability of an application based on one or more network stamps of the application.
Abstract:
The invention relates to a monitoring and operating method, characterized in that it comprises the steps of : receiving and normalizing (110) a plurality of heterogeneous events (1) generated by at least one network element of a telecommunications network (300), obtaining a plurality of events with a normalized field structure (2); for each event with a normalized field structure (2), generating a flow of information of attribute-value pairs (3), after having applied one or more filtering criteria; from each flow of information formed by a set of attribute-value pairs (3), generating a correlation object; correlating (130) one or more correlation objects by means of at least one criterion included in an inference engine, determining, if said at least one correlation criterion is met, that a fault has occurred in the network (300); executing a task associated with the treatment of said fault; executing (150) an agent associated with said task, such that: if the fault can be resolved remotely, acting (6) on the network (300); if the fault cannot be resolved remotely, sending a trouble ticket message (7) so that a person can manually repair the fault.
Abstract:
Systems and methods that automatically collect data associated with system- identified errors as well as data associated with events associated with user-initiated actions. A data collection profile defines data to be collected and a user-initiated trigger. When the user-initiated trigger is sensed, data is collected according to the data collection profile. The collected data can be uploaded immediately, or stored for some period of time before being transmitted to a collection system. A user recognizes an event which may not be recognizable by the system and the user provides an input defined as the user- initiated trigger. Data may be collected for a brief time before, during and a brief time after sensing the user-initiated trigger and may be uploaded to a system. The user may annotate the collected data by explaining the error, after which the explanation is correlated with the collected data.