公开(公告)号：WO1997010589A1

公开(公告)日：1997-03-20

申请号：PCT/US1996014743

申请日：1996-09-12

Applicant: AT & T CORP.

Inventor： AT & T CORP. ,  GORIN, Allen, Louis ,  PARKER, Barry, Allen ,  SCHERER, James, B. ,  WILPON, Jay, Gordon

IPC: G10L09/00

CPC classification number: G06F17/2765 ,  G06F17/2715 ,  G06F17/2775 ,  G06Q30/06 ,  G10L15/1822

Abstract: The automated call routing system and method which operates on a call routing objective of a calling expressed in natural speech of the calling party. The system incorporates a speech recognition function, as to which a calling party's natural-speech call routing objective provides an input (15), and which is trained to recognize a plurality of meaningful phrases (10), each such phrase being related to a specific call routing objective. Upon recognition of one or more of such meaningful phrases in a calling party's input speech, an interpretation function (20) then acts on such calling party's routing objective, request to either implement the calling party's requested routing objective, or to enter into a dialog (25), with the calling party to obtain additional information from which a sufficient confidence level can be attained to implement that routing objective.

Abstract translation: 在呼叫方的自然语音中表达的呼叫的呼叫路由目标上操作的自动呼叫路由系统和方法。 该系统包括语音识别功能，主叫方的自然语音呼叫路由目标提供输入（15），并且被训练以识别多个有意义的短语（10），每个这样的短语与特定的 呼叫路由目标。 当在主叫方的输入语音中识别出一个或多个这样有意义的短语时，解释功能（20）然后作用于该主叫方的路由目标，请求实现主叫方所请求的路由目的，或者进入对话（ 25），主叫方获得额外的信息，从而可以获得足够的置信水平来实现该路由目标。