Abstract:
A communication device and a data server record and collect events and event- related data to create an activity record. A user of the communication device may request that events and related data be recorded and collected using a configuration option on the communication device or through an interaction with the data server. Data are grouped into data sets and uploaded to the data server either automatically or upon user approval. The data server uses the uploaded data to create an activity record which the user may access through a website. The user uploads additional data which are associated with the activity record. In some instances, the data server embeds a link pointing to the additional data in an entry in the activity record corresponding to an e\ent associated with the additional data.
Abstract:
Systems and methods that automatically collect data associated with system- identified errors as well as data associated with events associated with user-initiated actions. A data collection profile defines data to be collected and a user-initiated trigger. When the user-initiated trigger is sensed, data is collected according to the data collection profile. The collected data can be uploaded immediately, or stored for some period of time before being transmitted to a collection system. A user recognizes an event which may not be recognizable by the system and the user provides an input defined as the user- initiated trigger. Data may be collected for a brief time before, during and a brief time after sensing the user-initiated trigger and may be uploaded to a system. The user may annotate the collected data by explaining the error, after which the explanation is correlated with the collected data.
Abstract:
Systems and methods for characterizing a performance of a wireless network. Data or metrics are collected from a device 210 The metrics include timing information associated with certain sectors. The timing information can be used to determine an approximate location of the device 210 when the call or other use of the device occurred. A device rating 410 is used to contribute the metrics of the device 210 to bins of a grid that describes the wireless network 100. Only the bins associated with the approximate location of the device 210 receive the contribution of the metrics. The metrics from other devices are similarly contributed to specific bins. As more usage of the devices occurs, the bins reflect the performance of the wireless network 100. The device ratings 410 of the devices can also be updated based on the bin ratings 412 and other data associated with the bins.
Abstract:
Systems and methods for defining and using a data collection profile in connection with a telecommunications network that includes multiple devices. Initially, a query is defined that concerns one or more aspects of the communications network. The query is then used as a basis for building a data collection profile. Next, a set of target devices is selected based upon criteria relating to the query. The data collection profile is then provided to the target devices which collect data in accordance with the data collection profile. Finally, the collected data is transmitted to a service platform for further processing.