-
公开(公告)号：WO2019010249A3
公开(公告)日：2019-01-10
申请号：PCT/US2018/040825
申请日：2018-07-03
Applicant: CYARA SOLUTIONS CORP
Inventor： KULKARNI, Alok , WILLSHIRE, Geoff
Abstract: A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.
-
公开(公告)号：WO2018217959A1
公开(公告)日：2018-11-29
申请号：PCT/US2018/034241
申请日：2018-05-23
Applicant: CYARA SOLUTIONS CORP
Inventor： KULKARNI, Alok , WILLSHIRE, Geoff , SANSOM, Gavin
CPC classification number: H04M3/28 , H04M3/5133 , H04M3/5175
Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.
-
公开(公告)号：WO2018201149A1
公开(公告)日：2018-11-01
申请号：PCT/US2018/030274
申请日：2018-04-30
Applicant: CYARA SOLUTIONS CORP
Inventor： WILLSHIRE, Geoff
CPC classification number: G06F11/3664 , G06F11/36
Abstract: An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact: center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.
-
Patent Agency Ranking
公开(公告)号：WO2018201148A3
公开(公告)日：2018-11-01
申请号：PCT/US2018/030267
申请日：2018-04-30
Applicant: CYARA SOLUTIONS CORP
Inventor： KULKARNI, Alok , WILLSHIRE, Geoff
Abstract: A system and method for automated multi-channel customer journey testing, that links communication channels and follows a customer interaction across multiple channels as a single journey, incorporating data and interaction content from each channel utilized to maintain a "big picture" view of a customer's journey across these channels during an interaction. The invention also provides flexible success indicators to accommodate virtual assistant and chat bot programs, by accommodating variances in expected test results such as to handle natural language variance, time of day, context, and other factors that may cause variances in interaction content.
-
公开(公告)号：WO2015006246A1
公开(公告)日：2015-01-15
申请号：PCT/US2014/045629
申请日：2014-07-07
Applicant: CYARA SOLUTIONS CORP.
Inventor： KULKARNI, Alok , WILLSHIRE, Geoff
CPC classification number: H04L51/02 , H04L12/1827 , H04L12/6418
Abstract: A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, "chat cruncher", contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.
Abstract translation: 一种灵活和可扩展的基于自动聊天的联络中心测试系统，包括一个测试用例管理平台，“聊天室”，联络中心经理，聊天分类器和桌面自动化引擎，以及使用这样的系统进行自动化测试的方法 联络中心的基于聊天的互动环境和测试结果报告。
-
公开(公告)号：WO2019010249A2
公开(公告)日：2019-01-10
申请号：PCT/US2018/040825
申请日：2018-07-03
Applicant: CYARA SOLUTIONS CORP
Inventor： KULKARNI, Alok , WILLSHIRE, Geoff
Abstract: A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.
-
公开(公告)号：WO2018201148A2
公开(公告)日：2018-11-01
申请号：PCT/US2018/030267
申请日：2018-04-30
Applicant: CYARA SOLUTIONS CORP
Inventor： KULKARNI, Alok , WILLSHIRE, Geoff
IPC: G06F17/30
CPC classification number: G06Q10/06395 , G06Q10/06316 , G06Q10/10 , G06Q30/016 , H04L51/02 , H04L51/30 , H04L67/22 , H04W4/14 , H04W88/16
Abstract: A system and method for automated multi-channel customer journey testing, that links communication channels and follows a customer interaction across multiple channels as a single journey, incorporating data and interaction content from each channel utilized to maintain a "big picture" view of a customer's journey across these channels during an interaction. The invention also provides flexible success indicators to accommodate virtual assistant and chat bot programs, by accommodating variances in expected test results such as to handle natural language variance, time of day, context, and other factors that may cause variances in interaction content.
-
公开(公告)号：WO2016112053A1
公开(公告)日：2016-07-14
申请号：PCT/US2016/012245
申请日：2016-01-05
Applicant: CYARA SOLUTIONS CORP.
Inventor： KULKARNI, Alok , WILLSHIRE, Geoff
CPC classification number: H04M3/4938 , H04M3/242 , H04M3/28 , H04M3/5166 , H04M2203/355
Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for interactive voice response system crawling utilizing the IVR crawler of the invention.
Abstract translation: 一种用于交互式语音响应系统爬行的系统，包括可以是VXML，设计规范，基于语音的DTMF或ASR / NLSR本身的IVR爬虫，并遍历IVR菜单以发现可能的交互路径并且基于这些路径产生测试用例，以及 在操作期间存储由IVR爬行器生成的测试用例的数据库，以及利用本发明的IVR履带式的用于交互式语音响应系统爬行的方法。
-
-
-
-
-
-
-
Search Results
8
records
(took 0.011 seconds)
