公开(公告)号：WO2017100019A1

公开(公告)日：2017-06-15

申请号：PCT/US2016/063748

申请日：2016-11-25

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： BALARAJAN, Paul Sanjeev ,  JOHNSON, Warren ,  LOPEZ, Matt J. ,  SYED, Masroor Hussain ,  SIOW, Andy Kwan Jin ,  VANDOREN, Brian T.

IPC: G06Q10/06

CPC classification number: H04M3/5233 ,  G06Q10/063112 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2203/401 ,  H04M2203/408

Abstract: An issue is identified based on context information and a state of engagement of a user. The issue is matched against an agent based on agent capabilities exposed by the agent. Feedback information is used to generate a reputation metric for the agent.

Abstract translation: 根据上下文信息和用户的参与状态来识别问题。 该问题与基于代理公开的代理能力的代理进行匹配。 反馈信息用于为代理生成信誉指标。

公开(公告)号：WO2017100018A1

公开(公告)日：2017-06-15

申请号：PCT/US2016/063747

申请日：2016-11-25

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： BALARAJAN, Paul Sanjeev ,  LOPEZ, Matt J. ,  JOHNSON, Warren ,  SYED, Masroor Hussain ,  SIOW, Andy Kwan Jin ,  VANDOREN, Brian T.

IPC: G06Q10/06

CPC classification number: G06Q30/016 ,  G06F17/30528 ,  G06Q10/063112

Abstract: Context information, indicative of a tenant's engagement with a multi-tenant service, is obtained. An engagement state for the tenant is determined and the context information, and engagement state, are correlated to an issue to be addressed. A user experience is conducted, based upon the likely issue to be addressed.

Abstract translation: 获得指示租户与多租户服务的参与的上下文信息。 确定租户的参与状态，并将环境信息和参与状态与要解决的问题相关联。 用户体验是基于要解决的可能问题进行的。

公开(公告)号：WO2017100013A1

公开(公告)日：2017-06-15

申请号：PCT/US2016/063735

申请日：2016-11-25

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： JOHNSON, Warren ,  LOPEZ, Matt J. ,  BALARAJAN, Paul Sanjeev ,  SIOW, Andy Kwan Jin

IPC: G06Q10/06

CPC classification number: G06F9/541 ,  G06Q10/063112

Abstract: Tenant engagement signals are exposed to third party systems through an application programming interface (API). The third parties acquire the signals through the API, surface them, and launch workflows based on the tenant engagement signals acquired, in order to assist the tenant in the on-boarding process.

Abstract translation: 租户参与信号通过应用程序编程接口（API）暴露给第三方系统。 第三方通过API获取信号，对其进行表面处理，并根据所获得的租户参与信号启动工作流程，以协助租户进行入职流程。