The invention discloses an intelligent work order distribution method based on personnel capability analysis, which is based on a tail end team integrated background, improves work order distributionaccuracy and work order processing efficiency, and specifically comprises the following steps: acquiring basic data of operation and maintenance personnel, and performing cleaning and normalization processing; Constructing a personnel ability model and a personnel ability matching degree index model; Constructing a personnel position matching degree index model; Constructing two order dispatchingstrategy models with time priority and service quality priority; Obtaining various work orders; Combining the various work orders; And constructing an intelligent order dispatching engine, and selecting the most suitable personnel to dispatch orders. According to the invention, professionals and abilities of personnel are fully considered; two order distribution strategies of time priority and service quality are set according to different types of work orders, so that each type of work orders can be distributed to the most appropriate operating personnel, the work order processing efficiencyis improved, the completion of faults within the expected time is ensured, and the customer satisfaction is further improved.