Invention Grant
- Patent Title: End user experience via distributed option tree generation
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Application No.: US15446020Application Date: 2017-03-01
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Publication No.: US10257352B2Publication Date: 2019-04-09
- Inventor: Jiangang Deng , Chao Li , He Lei Liu , Qing Yu Pei , Heng Wang
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Michael O'Keefe
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/493 ; H04M1/64

Abstract:
A method, computer program product, and system is disclosed for generating an Interactive Voice Response (IVR) system tree. A plurality of IVR system options from the IVR system are received. A first set of selections of the IVR system options are received from the user. A second set of selections of the IVR system are received, comprising at least a second set of subtrees. In response to identifying a plurality of subtrees of the second set of subtrees that are associated with the root node, the identified plurality of subtrees are mapped to the option tree. An IVR combination tree is generated. A visualization IVR combination tree is generated for display, in response to receiving a second user request for access to the IVR system. A target service associated with a user input selection of at least one end node of the visualized IVR combination tree is accessed.
Public/Granted literature
- US20180255178A1 END USER EXPERIENCE VIA DISTRIBUTED OPTION TREE GENERATION Public/Granted day:2018-09-06
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