Invention Grant
US08374317B2 Interactive voice response (IVR) system call interruption handling
有权
交互式语音应答(IVR)系统呼叫中断处理
- Patent Title: Interactive voice response (IVR) system call interruption handling
- Patent Title (中): 交互式语音应答(IVR)系统呼叫中断处理
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Application No.: US12436943Application Date: 2009-05-07
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Publication No.: US08374317B2Publication Date: 2013-02-12
- Inventor: Peeyush Jaiswal , James R. Lewis
- Applicant: Peeyush Jaiswal , James R. Lewis
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Carey, Rodriguez, Greenberg & O'Keefe
- Agent Steven M. Greenberg, Esq.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04B7/00 ; H04L12/66

Abstract:
Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program product for call interruption handling in an IVR data processing system. In an embodiment of the invention, a method for call interruption handling in an IVR data processing system can include detecting a call interruption of a telephone call between a caller and an IVR system during an established IVR session for the caller. The method also can include saving state information for the established IVR session in connection with the caller in response to detecting the call interruption. The method further can include determining a call back number for the caller and initiating a call back of the caller from the IVR system using the call back number of the caller thereby re-establishing an IVR session for the caller. Finally, the method can include restoring the saved state information for the re-established IVR session for the caller.
Public/Granted literature
- US20100284522A1 INTERACTIVE VOICE RESPONSE (IVR) SYSTEM CALL INTERRUPTION HANDLING Public/Granted day:2010-11-11
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