Invention Grant
- Patent Title: System and method for high-quality call recording in a high-availability environment
- Patent Title (中): 高可用性环境下高质量呼叫记录的系统和方法
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Application No.: US14078671Application Date: 2013-11-13
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Publication No.: US09420091B2Publication Date: 2016-08-16
- Inventor: Shmuel Shaffer , Oliver Daniels , Thomas Moran
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Stevens & Showalter LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/42 ; H04W4/16

Abstract:
System and method to improve quality of a high-availability recording of a media stream, the method including: recording the media stream by at least a first and second recorders at separate network locations, to produce first and second recordings; comparing quality metrics of the first and second recordings; and creating an archival copy of the media stream based upon a comparison of quality metrics. In some embodiments, the method may further include: segmenting the first and second recordings into a respective first and second plurality of coextensive segments; and for substantially each segment of the first plurality of segments: comparing a quality metric of said segment with a quality metric of a corresponding segment from the second plurality of segments; and creating an archival copy of a segment of the media stream based upon a comparison of quality metrics for said segment.
Public/Granted literature
- US20150133092A1 SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILABILITY ENVIRONMENT Public/Granted day:2015-05-14
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