公开(公告)号：EP1856810A2

公开(公告)日：2007-11-21

申请号：EP06719359.9

申请日：2006-01-24

申请人： Avaya Integrated Cabinet Solutions Inc.

发明人： KLEIN, Mark, D ,  BRACKBILL, Douglas, L ,  STELTER, Ronald, D

IPC分类号： H04B1/38

CPC分类号： H04M1/274558 ,  H04M1/72566 ,  H04M1/72572 ,  H04M3/44 ,  H04M2001/274541 ,  H04M2203/555 ,  H04M2242/22 ,  H04M2250/70

摘要： A domain-driven abbreviated dialing method and system allow a user to dial a telephone number using an abbreviated dial string, such as for example the last M digits of a telephone number, where M is an integer less than the length of the telephone number. The abbreviated dial string is automatically resolved to a full telephone number and the number is dialed. If the user's entry cannot be unambiguously resolved, the user can be prompted to select among a limited set of candidate numbers to dial; alternatively, the system can make a 'best guess'. Previous dialing behavior, known characteristics of the user, user preferences, location, domain, and/ or any combination thereof can be used in order to determine which telephone number the user intends to call.

公开(公告)号：EP2677729B1

公开(公告)日：2016-05-11

申请号：EP13172196.1

申请日：2013-06-17

申请人： Ricoh Company, Ltd.

发明人： Maeda, Kaoru ,  Asai, Takahiro ,  Umehara, Naoki

IPC分类号： H04M3/56 ,  H04L29/08 ,  H04L12/18

CPC分类号： H04N7/15 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04L67/325 ,  H04M3/567 ,  H04M2203/555

公开(公告)号：EP1916804A4

公开(公告)日：2008-11-26

申请号：EP07720765

申请日：2007-04-12

申请人： HUAWEI TECH CO LTD

发明人： DENG QINGFENG ,  XIE CHUNFENG ,  LIANG ZHEN ,  WANG JING

IPC分类号： H04L12/28 ,  H04M3/36 ,  H04M3/493

CPC分类号： H04M3/36 ,  H04M3/493 ,  H04M2203/555

摘要： A value added service network includes an operation system, an IVR server and a system for process track analysis. An IVR server and a method for analyzing the process track of the value added service in real time are also disclosed. It realizes the real-time analysis of the process track for the value added service through that the IVR server records the process track information of the process while it performs the value added service process corresponded to the system access code dialed by the user, and the process track analysis system reads and analyzes the process track information. Further more, the operator can determine the key route of the value added service process according to the real-time analysis result, make statistic for the average staying time of each branch and analyzes for the branch which wastes the longest time in the service process according to the process track information and the process logic information, and so optimizes the value added service process, saves the relay-occupied time of the operator, and improves the availability of the network.

公开(公告)号：EP2823607A4

公开(公告)日：2015-10-21

申请号：EP13757096

申请日：2013-03-07

申请人： NEWVOICEMEDIA LTD ,  GALVIN BRIAN R

发明人： GALVIN BRIAN R

IPC分类号： H04L12/721 ,  H04L29/06 ,  H04L29/08 ,  H04M3/51 ,  H04M3/523

CPC分类号： H04L65/1063 ,  H04L65/1069 ,  H04L65/1096 ,  H04L67/327 ,  H04M3/5232 ,  H04M2203/555

公开(公告)号：EP2882176A1

公开(公告)日：2015-06-10

申请号：EP13838195.9

申请日：2013-08-14

申请人： ZTE Corporation

发明人： HONG, Liang

IPC分类号： H04M3/56

CPC分类号： H04W4/06 ,  G06Q10/109 ,  H04M1/72552 ,  H04M3/42136 ,  H04M3/56 ,  H04M2203/2072 ,  H04M2203/555 ,  H04M2242/18 ,  H04M2242/20 ,  H04W4/12 ,  Y02D70/00

摘要： An information processing method and a communication system, the method includes: first the communication system receiving inquiry information of a first communication client in the communication system according to a preset rule, and sending the inquiry information to M communication clients of a plurality of communication clients, wherein the M communications clients can be communication clients specified by a first client or another client; then receiving M feedbacks returned by the M communication clients, and processing the M feedbacks to obtain a statistical result, finally sending the obtained statistical result to the first communication client, that is, the information initiating end. Therefore, when the user needs to contact a plurality of persons, after sending inquiry information to a system, the system returns a unified result to the client, thereby reducing the user's operation process, lessening working power consumption of electronic devices, and saving the user's time.

摘要翻译： 一种信息处理方法和通信系统，所述方法包括：首先，通信系统根据预先设定的规则接收通信系统中的第一通信客户端的查询信息，并将查询信息发送给多个通信客户端的M个通信客户端 ，其中所述M个通信客户端可以是由第一客户端或另一个客户端指定的通信客户端; 然后接收由M个通信客户端返回的M个反馈，并处理M个反馈以获得统计结果，最后将获得的统计结果发送到第一个通信客户端，即信息发起端。 因此，当用户需要联系多个人时，在向系统发送查询信息之后，系统向客户端返回统一的结果，从而减少用户的操作过程，减少电子设备的工作功耗，并且保存用户的 时间。

公开(公告)号：EP2677729A3

公开(公告)日：2014-08-20

申请号：EP13172196.1

申请日：2013-06-17

申请人： Ricoh Company, Ltd.

发明人： Maeda, Kaoru ,  Asai, Takahiro ,  Umehara, Naoki

IPC分类号： H04M3/56 ,  H04L29/08 ,  H04L12/18

CPC分类号： H04N7/15 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04L67/325 ,  H04M3/567 ,  H04M2203/555

摘要： An apparatus, system, and method of managing data transmission are provided, each of which is capable of generating reservation information regarding communication reserved for at least one of a first transmission terminal (10aa) and a second transmission terminal (10db), in response to a communication start request that requests to start communication between the first transmission terminal (10aa) and the second transmission terminal (10db). The reservation information is generated based on first time information indicating the time at which communication reserved for the first transmission terminal (10aa) is scheduled to start, and second time information indicating the time at which communication reserved for the second transmission terminal (10db) is scheduled to start. The reservation information is transmitted to the first transmission terminal (10aa). The data transmission management method may be implemented in the form of a program stored in a recording medium.

公开(公告)号：EP2882176A4

公开(公告)日：2015-09-30

申请号：EP13838195

申请日：2013-08-14

申请人： ZTE CORP

发明人： HONG LIANG

IPC分类号： H04M3/56 ,  G06Q10/10 ,  H04M1/725 ,  H04M3/42 ,  H04W4/06 ,  H04W4/12

CPC分类号： H04W4/06 ,  G06Q10/109 ,  H04M1/72552 ,  H04M3/42136 ,  H04M3/56 ,  H04M2203/2072 ,  H04M2203/555 ,  H04M2242/18 ,  H04M2242/20 ,  H04W4/12

摘要： An information processing method and a communication system, the method includes: first the communication system receiving inquiry information of a first communication client in the communication system according to a preset rule, and sending the inquiry information to M communication clients of a plurality of communication clients, wherein the M communications clients can be communication clients specified by a first client or another client; then receiving M feedbacks returned by the M communication clients, and processing the M feedbacks to obtain a statistical result, finally sending the obtained statistical result to the first communication client, that is, the information initiating end. Therefore, when the user needs to contact a plurality of persons, after sending inquiry information to a system, the system returns a unified result to the client, thereby reducing the user's operation process, lessening working power consumption of electronic devices, and saving the user's time.

公开(公告)号：EP2677729A2

公开(公告)日：2013-12-25

申请号：EP13172196.1

申请日：2013-06-17

申请人： Ricoh Company, Ltd.

发明人： Maeda, Kaoru ,  Asai, Takahiro ,  Umehara, Naoki

IPC分类号： H04M3/56

CPC分类号： H04N7/15 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04L67/325 ,  H04M3/567 ,  H04M2203/555

摘要： An apparatus, system, and method of managing data transmission are provided, each of which is capable of generating reservation information regarding communication reserved for at least one of a first transmission terminal (10aa) and a second transmission terminal (10db), in response to a communication start request that requests to start communication between the first transmission terminal (10aa) and the second transmission terminal (10db). The reservation information is generated based on first time information indicating the time at which communication reserved for the first transmission terminal (10aa) is scheduled to start, and second time information indicating the time at which communication reserved for the second transmission terminal (10db) is scheduled to start. The reservation information is transmitted to the first transmission terminal (10aa). The data transmission management method may be implemented in the form of a program stored in a recording medium.

摘要翻译： 本发明提供一种装置，系统，和管理数据传输的方法，每个的全部，其能够生成预约信息对于用于第一传输终端（10AA）和第二发送端子（10分贝）中的至少一个保留的通信的，响应于 通信开始请求的请求做以启动所述第一传输终端（10个氨基酸）和第二发送端子（10分贝）之间的通信。 基于第一时间信息指示在用于第一传输终端（10AA）保留哪个通信中的时间计划开始，和第二时间信息指示在所述第二发送端子（10分贝）保留哪个通信时产生的预约信息 开始接受预定。 预约信息是反式mitted到第一传输终端（10AA）。 的数据发送管理方法可以以存储在记录介质中的程序的形式来实现。

公开(公告)号：EP1916804A1

公开(公告)日：2008-04-30

申请号：EP07720765.2

申请日：2007-04-12

申请人： Huawei Technologies Co., Ltd.

发明人： DENG, Qingfeng ,  XIE, Chunfeng ,  LIANG, Zhen ,  WANG, Jing

IPC分类号： H04L12/28

CPC分类号： H04M3/36 ,  H04M3/493 ,  H04M2203/555

摘要： A value added service network is disclosed in the present invention. The value added service network includes an IVR server and a flow track analyzing system. The present invention also disclosed an IVR server, a flow track analyzing system and methods for analyzing a value added service flow track. According to the present invention, while executing a value added service flow corresponding to a system access code dialed by a user, the IVR server records flow track information in the flow. The flow track analyzing system acquires and analyzes the flow track information, thus analyzing the value added service flow track in real time is implemented. In addition, an operator may determine a critical path of the value added service flow according to a real-time analyzing result. According to the flow track information and flow logic information, the operator may also calculate average dwell time of the user for each branch in the flow and analyze a branch with the longest time consuming in the service flow. Therefore the value added service flow may be optimized, relay time for the operator is saved and utilization ratio of the network is improved.

摘要翻译： 本发明公开了一种增值业务网络。 增值业务网络包括IVR服务器和流量分析系统。 本发明还公开了一种用于分析增值业务流程轨迹的IVR服​​务器，流程轨迹分析系统和方法。 根据本发明，IVR服务器在执行与用户拨打的系统接入码对应的增值业务流的同时，将该流量轨迹信息记录在该流程中。 流径分析系统获取并分析流径信息，实时分析增值业务流径。 另外，运营商可以根据实时分析结果确定增值业务流的关键路径。 根据流程轨迹信息和流程逻辑信息，运营商还可以计算用户对流程中每个分支的平均停留时间，并分析业务流程中耗时最长的分支。 因此可以优化增值业务流程，节省运营商的中继时间，提高网络利用率。

公开(公告)号：EP3198844A1

公开(公告)日：2017-08-02

申请号：EP15766541.5

申请日：2015-09-22

申请人： Fraunhofer-Gesellschaft zur Förderung der angewandten Forschung e.V.

发明人： WIEGAND, Thomas ,  HAUSTEIN, Thomas

IPC分类号： H04M3/42

CPC分类号： H04M3/42042 ,  H04M1/274516 ,  H04M3/42068 ,  H04M2201/38 ,  H04M2203/555 ,  H04M2203/558

摘要： The invention provides an interrogator for obtaining information (AI) associated with a caller identification (CI), such as a telephone number, transmitted within an incoming telephone call (TC) comprising: a receiving device (2) configured to receive the incoming telephone call (TC) and to extract the caller identification (CI) from the incoming telephone call (TC); an interrogating device (3) configured to receive the extracted caller identification (CI) from the receiving device (2) and to interrogate information (AI) associated with the caller identification (CI) from an external data base (13), which is configured to operate independently from the user voice communication device for which the incoming telephone call is intended for; and a forwarding device (4) configured to receive and to forward the interrogated information to the display of the called user device.

摘要翻译： 本发明提供了一种询问器，用于获得与呼入电话呼叫（TC）内发送的诸如电话号码的呼叫者标识（CI）相关联的信息（AI），包括：接收设备（2），被配置为接收呼入电话呼叫 （TC）并从呼入电话（TC）中提取呼叫者标识（CI）; 询问设备（3），其被配置为从所述接收设备（2）接收所提取的呼叫者标识（CI）并且从外部数据库（13）询问与所述呼叫者标识（CI）相关联的信息（AI），所述外部数据库 独立于来电呼叫所针对的用户语音通信设备进行操作; 以及转发设备（4），被配置为接收询问信息并将其转发给被叫用户设备的显示器。