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公开(公告)号：EP0690602A3
公开(公告)日：1999-10-06
申请号：EP95109633.8
申请日：1995-06-21
发明人： Perkins, Mark A.
CPC分类号： H04M3/5158 , H04M3/36 , H04M3/51
摘要： System and method for outdialing telephone calls on a basis which takes into account the availability of agents who are assigned to process telephone calls placed. In accordance with the invention, telephone calls are placed ahead of the availability of agents so that the overall productivity of the agents is increased. The number of telephone calls that should be placed is determined in light of the actual measurements of system performance and in light of performance objectives. The determinations are dynamically refined based on measurements of actual agent and telephone call activity provided by the telephone system.
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32.发明公开Method and apparatus for determining the features assigned to a telephone subscriber 失效用于确定电话订户的所分配的功能的方法和装置
公开(公告)号：EP0701381A3
公开(公告)日：1999-09-15
申请号：EP95113125.9
申请日：1995-08-21
发明人： Iglehart, David , Jreij, Elie Antoun , Whittington, Robert D. , Lester, Leland , Koscinski, Andrzej
CPC分类号： H04M3/42136 , H04M1/2471 , H04M3/42178 , H04M2201/36 , H04M2201/38 , H04Q3/72 , H04Q11/0435 , H04Q2213/13103 , H04Q2213/13104 , H04Q2213/13106 , H04Q2213/13109 , H04Q2213/13209
摘要： Method and apparatus for determining the telephony features assigned to a telephone connected to a central switch. By communicating with the central switch, the telephone generates a list of assigned telephony features. The list of telephony features is stored in a nonvolatile memory and displayed to the telephone user.
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公开(公告)号：EP0715444A2
公开(公告)日：1996-06-05
申请号：EP95112099.7
申请日：1995-08-01
发明人： Locke, Michael E.
CPC分类号： H04M3/42195 , H04M3/42059 , H04M3/42229 , H04M3/533 , H04M2215/00 , H04M2242/22
摘要： Voice mail can be used to enable a telephone call-back arrangement for users remote to a switch. By storing pertinent user identification information in voice mail, the switch can call-back to the user and provide options and features, including billing, otherwise only available to subscribers who are local to the switch.
摘要翻译： 语音邮件可用于为远程交换机的用户启用电话回拨安排。 通过将相关的用户识别信息存储在语音邮件中，交换机可以回拨给用户，并提供选项和功能，包括计费，否则仅对交换机的本地用户可用。
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34.发明公开Techniques for producing PC displays and printed transcripts from voicemail messages 失效技术用于生产个人计算机的显示器，并从语音邮件消息印刷转录物。
公开(公告)号：EP0586954A3
公开(公告)日：1994-10-12
申请号：EP93113369.8
申请日：1993-08-20
发明人： Iglehart, David , Ford, Gordon D. , Lester, Leland
CPC分类号： H04M3/5307 , H04M2201/60
摘要： Method and apparatus are disclosed for reproducing digitized voicemail (verbal) message signals destined for a recipient at various different text reproducing devices (18,20,22). Upon accessing a mailbox (12) storing a voicemail message and providing a predetermined feature access code, the recipient is able to have a digitized voicemail message signal converted into an ASCII text signal and reproduced at an electronic display device (18), a printing device (20), and/or a facsimile device (22). The voicemail apparatus (10) includes a voicemail messaging system (12) for receiving and storing voicemail messages received from a public/private voice network (24), a voice-to-text processing system (14), a file server (16), and a variety of different text reproducing devices. The voice-to-text processing system (14) converts a voicemail message from a digitized voice message signal into an ASCII text message signal which is stored in the file server (16). The file server distributes each stored text message signal to the proper text reproducing device in response to a user of the voicemail apparatus entering a predetermined feature access code associated with that text reproducing device either to the voice messaging system or the file server. The apparatus can also be arranged to automatically reproduce each voicemail message for a predetermined recipient at a predetermined one of the text reproducing devices.
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公开(公告)号：EP0603600A2
公开(公告)日：1994-06-29
申请号：EP93119383.3
申请日：1993-12-01
发明人： Klimek, John Ramon , Weiss, David
IPC分类号： H04L7/033
CPC分类号： H04J3/0682 , H04L7/0008 , H04L7/0037 , H04L7/0337
摘要： One can compensate for signal propagation delay in an open-loop system of interconnected components by fixing the overall path propagation time and selectively adjusting the transmit timing at each of the components.
摘要翻译： 通过固定整个路径传播时间并选择性地调整每个组件的发送时间，可以补偿互连组件的开环系统中的信号传播延迟。
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公开(公告)号：EP0578994A3
公开(公告)日：1994-03-23
申请号：EP93109857.8
申请日：1993-06-21
发明人： Adams, Joel , Dunn, William Franklin, Jr. , Endick, Norman , Koehler, James Brian , Le, Diep , Stell, Larry Allen
IPC分类号： H04M3/00
CPC分类号： H04M1/253 , H04M1/6033 , H04M2201/38
摘要： A method and apparatus for connecting remote options (104) to a digital telephone base. Physical and communications protocols for connections and a flexible control scheme which can be as simple or elaborate as a given option requires are provided.
The digital telephone includes an option bay connection, having a hierarchical control protocol. The option bay connection makes available several types of information, including: local analog audio, analog voice, digital voice, digital data and telephone control streams.摘要翻译： 一种用于将远程选项（104）连接到数字电话基座的方法和设备。 提供用于连接的物理和通信协议以及可以像给定选项那样简单或精细的灵活控制方案。 数字电话包括一个可选的托架连接，具有分级控制协议。 选件托架连接可提供多种类型的信息，包括：本地模拟音频，模拟语音，数字语音，数字数据和电话控制流。
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公开(公告)号：EP0578993A3
公开(公告)日：1994-03-23
申请号：EP93109856.0
申请日：1993-06-21
IPC分类号： H04M3/00
CPC分类号： H04M1/253
摘要： A method and apparatus for preprocessing digital voice data enroute to or from a Telephone's CODEC (108). The apparatus supports a CODEC (108) directly connected to an internal bus and using a separate CODEC clock and sync signal to control transfers between a telephony link/internal bus interface (102) and the CODEC (108). According to an embodiment of the present invention, an auxiliary processing device (130) (connected to the internal bus side of the phone) is provided with means to process the digital voice information before sending it uplink or to the CODEC (108). This is accomplished without changing the position of the incoming voice field.
摘要翻译： 用于预处理进入或来自电话的CODEC（108）的数字语音数据的方法和装置。 该设备支持直接连接到内部总线并使用单独的CODEC时钟和同步信号来控制电话链路/内部总线接口（102）和CODEC（108）之间的传送的CODEC（108）。 根据本发明的一个实施例，辅助处理设备（130）（连接到电话的内部总线侧）设置有用于在将数字语音信息发送到上行链路之前或者向CODEC（108）处理数字语音信息的装置。 这是在不改变传入语音场的位置的情况下完成的。
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38.发明公开
公开(公告)号：EP0500060A3
公开(公告)日：1994-03-16
申请号：EP92102701.7
申请日：1992-02-18
发明人： Nowack, James J.
摘要： Method and apparatus for use in conjunction with voice messaging systems for determining playback volume of a message so that a good representation is provided for a voice-related portion of the message and the playback volume of a loud sound is reduced. In a preferred embodiment of the present invention, the log mean square power (MSP) of the message is determined while the message is being recorded and an MSP value for use in determining the playback volume is determined by analysis of the values received near the end of the message.
摘要翻译： 结合语音消息传送系统使用的方法和设备，用于确定消息的回放音量，以便为消息的语音相关部分提供良好的表示，并且降低大声的回放音量。 在本发明的一个优选实施例中，消息的记录均方幂（MSP）是在记录消息的同时确定的，并且用于确定重放音量的MSP值是通过分析接近结束时接收的值来确定的 的消息。
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公开(公告)号：EP0457077A3
公开(公告)日：1993-10-27
申请号：EP91106718.9
申请日：1991-04-25
发明人： Rust, Tracy , Arledge, Cathy , Ford, Gordon , James, Nigel
CPC分类号： G06F3/033 , H04M1/274558 , H04M3/4931
摘要： Method and apparatus for accessing alphanumeric data, such as a person's first name, last name, and telephone number, from a database using information provided by keypads and, in particular, from numeric keypads (110), which information relates to characters from the person's first name and/or characters from the person's last name. Specifically, the inventive apparatus includes: (a) function keypads (115) which identify the input as to last name or first name; (b) numeric keypads (110) for receiving input related to either the first name or the last name; (c) means for grouping input information which relates to the first name and to the last name; (d) means for searching the database by means of the portions of the first and last name and identifying the part of the database which matches the portions thereof; and (e) means for displaying (120) the identified part of the database.
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40.发明公开Method and apparatus for handling incoming telephone calls 失效Methode und Apparat zur Handhabung hereinkommender Telefonanrufe。
公开(公告)号：EP0510411A2
公开(公告)日：1992-10-28
申请号：EP92105815.2
申请日：1992-04-03
CPC分类号： H04M3/53 , H04M1/663 , H04M3/42042 , H04M3/42059 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/533 , H04M3/546 , H04M2203/2072 , H04M2242/22 , H04Q3/0029 , H04Q3/72 , H04Q2213/13256 , H04Q2213/13541
摘要： Method and apparatus for handling incoming telephone calls and, in particular: (a) for delivering predetermined messages to predetermined calling parties; (b) predetermined, prioritorized screening of incoming telephone calls; and (c) for re-routing incoming telephone calls on the basis of predetermined selection criteria. The predetermined selection criteria include information such as the calling parties' call origination information, call origination information with wildcards, time, date, or a combination of these factors. Call origination information includes, but is not limited to, Automatic Number Identification ("ANI"), private network tie line identification, trunk ID, Wide Area Telephone Service ("WATS"), and extension numbers.
摘要翻译： 用于处理传入电话呼叫的方法和装置，特别是：（a）用于向预定呼叫方发送预定消息; （b）预先对电话进行预先筛选; 和（c）基于预定的选择标准重新路由输入的电话呼叫。 预定的选择标准包括诸如主叫方的呼叫发起信息，具有通配符的呼叫发起信息，时间，日期或这些因素的组合的信息。 呼叫始发信息包括但不限于自动号码识别（“ANI”），专网连接线路标识，中继线ID，广域电话服务（“WATS”）和分机号码。
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