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公开(公告)号：EP3709204A1
公开(公告)日：2020-09-16
申请号：EP20162204.0
申请日：2020-03-10
申请人： Avaya Inc.
发明人： YOUNG, John , CHAVEZ, David
摘要： Embodiments of the disclosure provide a communication system and method to leverage distributed ledger technology as the basis upon which a trustless method can be deployed to validate file provenance and authenticity, while also supporting a strong form of non-repudiation. In one example, the method includes transferring electronic content from a sending communication device to the receiving communication device via Rich Communication Services. The method includes generating, at the sending communication device, file transfer parameters, identity signature and timestamp that are associated with the transfer of electronic content from the sending communication device. The method then includes causing the identity signature and timestamp to be written as part of a content transfer ledger. The method may also include securely providing the file transfer parameters associated with the transfer of electronic content from the sending device to one or more receiving communication devices as part of validating the electronic content.
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公开(公告)号：EP3661156A1
公开(公告)日：2020-06-03
申请号：EP19211991.5
申请日：2019-11-28
申请人： Avaya Inc.
发明人： EZELL, Joel
IPC分类号： H04L29/06
摘要： To allow the multiple communication endpoints that support different protocols to communicate, a protocol specific message (e.g., a SIP INVITE message) is converted to a protocol neutral message and sent to a protocol neutral bus. The bus delivers this message to a session processing engine, which then applies one or more rules to the protocol neutral request for the first communication session message. The rules are used to apply communication application logic to the first communication session message, then generate a first offer for a communication session message. This message is published to the protocol neutral bus. One or more edge servers supporting one or more protocols may receive that first offer message. The protocol neutral message is converted, by each edge server recipient of that message, to a protocol specific message (e.g., in a different protocol) and is then sent to one or more communication endpoints.
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公开(公告)号：EP2713590B1
公开(公告)日：2020-05-27
申请号：EP13185287.3
申请日：2013-09-20
申请人： Avaya Inc.
发明人： Hartman, Michael
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公开(公告)号：EP3605950A1
公开(公告)日：2020-02-05
申请号：EP19198283.4
申请日：2019-07-22
申请人： Avaya Inc.
IPC分类号： H04L12/18
摘要： Complex systems, such as those comprising processing, data storage, and communication resources for processing a plurality of communication and data processing events and types of events, are often caught unaware of outside events or how to respond to such outside events. Providing a system that self-configures in response to external events enables such systems to be proactive in their operations to address increased activity and/or types of activity in response to an external event. The system then self-evaluates, which may identify overages or shortfalls, such that the system self-learns and response more appropriately over time.
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公开(公告)号：EP3599545A1
公开(公告)日：2020-01-29
申请号：EP19187497.3
申请日：2019-07-22
申请人： Avaya Inc.
IPC分类号： G06F3/0482 , G06Q10/10
摘要： Data is received from one or more sensors in a first communication endpoint. The received data is related to a communication session between the first communication endpoint and at least a second communication endpoint. For example the communication session may be a voice call between the first communication endpoint and the second communication endpoint. An action, a user, and a resource are identified based on the received data. A display is generated on the first communication endpoint that presents at least one of a simplified user interface command and a simplified user interface command builder. The simplified user interface command and the simplified user interface command builder are generated based on the identified user, action, and resource.
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公开(公告)号：EP3598718A1
公开(公告)日：2020-01-22
申请号：EP19186277.0
申请日：2019-07-15
申请人： Avaya Inc.
发明人： MENDIRATTA, Harsh V. , LUKAC, Tibor
IPC分类号： H04L29/06 , H04L12/741 , H04L29/08
摘要： A request to establish a communication session with a second communication device is received. The request to establish the communication session comprises one or more routing attributes for routing the communication session. The one or more routing attributes for routing the communication session are looked up in a dynamic routing framework. The communication session is routed to a third communication device or destination instead of the second communication device based on the one or more routing attributes and one or more rules defined in the dynamic routing framework. For example, the communication session is routed to a specific contact center queue based on the routing attribute instead of initially being routed to an Interactive Voice Response (IVR) system.
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7.发明授权
公开(公告)号：EP2239930B1
公开(公告)日：2019-10-02
申请号：EP10158397.9
申请日：2010-03-30
申请人： Avaya Inc.
发明人： Geppert, Birgit , Roessler, Frank
IPC分类号： H04M3/51 , G06F3/0481 , G06F3/0484 , G06F3/0486 , G06Q10/10 , H04L12/18 , H04L12/58 , H04L29/06 , H04M1/247 , H04M1/2745 , H04M3/56 , H04W4/21 , H04M3/42
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公开(公告)号：EP2252016B1
公开(公告)日：2018-11-21
申请号：EP10162778.4
申请日：2010-05-13
申请人： Avaya Inc.
发明人： Assarpour, Hamid
IPC分类号： H04L12/709 , H04L12/703 , H04L12/939
CPC分类号： H04L45/245 , H04L45/28 , H04L49/557 , Y02D50/30
摘要： A method, apparatus and computer program product for implementing port selection via synchronized port state databases maintained by the forwarding plane of a network element is presented. Each Forwarding Data Unit (FDU) within the forwarding plane of the network element maintains a respective port state database, each port state database containing a synchronized view of the port state for all ports within the network element. A port selection process is performed by each port state database upon request of its associated FDU, to identify an available port in an UP state associated with a Multi-Link Trunk (MLT) to enable fast reroute between ports associated with the MLT in the event of port failure. The process returns an identified port to the FDU for use by the FDU to forward the packet.
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公开(公告)号：EP2454844B1
公开(公告)日：2018-09-05
申请号：EP10799500.3
申请日：2010-07-13
申请人： Avaya Inc.
发明人： WIENER, Yair , BEN-ZEDEFF, Sagee , NOIBOAR, Sharon
CPC分类号： H04L65/1093 , H04L12/1827 , H04L43/00 , H04L51/36 , H04N7/147 , H04N7/152
摘要： Systems, methods, and media for identifying and associating user devices with media cues are provided. In some embodiments, a plurality of data streams from a plurality of endpoints is received. At least one media segment is then received from a user device. It is determined whether the at least one media segment from the user device corresponds with one of the plurality of data streams from the plurality of endpoints. In response to being unable to match the at least one media segment, a media cue is inserted into one of the plurality of data streams. In response to detecting that the media cue in that data stream is received by the user device, identification information is transmitted to the user device that associates the user device with one or more services on a communications server.
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公开(公告)号：EP2264971B1
公开(公告)日：2018-05-09
申请号：EP10158284.9
申请日：2010-03-30
申请人： Avaya Inc.
CPC分类号： H04L29/12122 , H04L61/1547 , H04L65/1006 , H04L65/1069 , H04L65/1096 , H04L67/24 , H04M3/46
摘要： Methods, devices, and systems are provided for taking a pluggable extension and applying it to a unique set of a user population to handle their preferred and user-centric alerting relationships. More particularly, the pluggable extension allows a user to have their personalized contact resolution algorithm applied by a server to calls initiated by them or directed toward. The contact resolution algorithm is pluggable to any server and does not need to be built into the server itself. Moreover, multiple users can refer to and use the same pluggable contact resolution algorithm.
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