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    Customer programmable automated integrated voice/data technique for communication systems
    5.
    发明公开
    Customer programmable automated integrated voice/data technique for communication systems 失效
    通过用于通信系统的用户的自动语音/数据信号的集成技术编程。

    公开(公告)号：EP0425163A2

    公开(公告)日：1991-05-02

    申请号：EP90311296.9

    申请日：1990-10-16

    申请人： AT&T Corp.

    发明人： Gawrys, George W. ,  Leasure, Dale G. ,  Nici, Richard J. ,  Oberman, Richard A. ,  Setton, Henri ,  Willcock, William T. ,  Woody, David L.

    IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

    CPC分类号： H04Q3/0029 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13516 ,  Y10S379/908

    摘要： The present invention enables multi-windowing agent computer terminals (14-1; 14-N), that answer a variety of, e.g., telemarketing calls, to (i) receive call-related information from a communication system at an agent terminal for automatic display in a "telephony" window, and (ii) automatically send such information to a host computer system application software and retrieve caller desired information based on the calling or called number for display in a "host application" window without requiring a caller to provide verbal information. The present invention also enables an agent terminal to automatically transfer caller-related information from one window to another window via programmable function key commands which can be programmed by a user/system administrator regarding what information is to be copied and where and when to copy it. This allows the user/system administrator to program the system to (1) retrieve information using the received call-related data without routing caller data to the host computer application software prior to its delivery to the agent terminal, and (2) automatically transmit collected data to the host database (18,19) at a call's conclusion.

    摘要翻译： 本发明使得能够多窗口显示的代理计算机终端，已经回答多种，例如，电话营销呼叫，于（i）在用于自动显示的代理终端接收从通信系统中的呼叫相关的信息在一个“电话”的窗口，并 （ⅱ）自动发送寻求信息到主计算机系统的应用软件和检索基于所述主叫或被叫用于显示号码在一个“主机应用”窗口呼叫者希望的信息，而不需要一个呼叫者提供口头信息。 因此，本发明使得代理终端自动地从一个窗口，通过该可以由用户/系统管理员关于什么的信息来编程的可编程功能键命令传送呼叫者相关的信息发送到另一个窗口将被复制，并且其中，当将它复制 ， 这允许用户/系统管理员使用所接收的呼叫有关的数据，而无需呼叫者数据路由到之前其交付给代理终端的主计算机应用软件的系统（1）检索信息进行编程，以及（2）自动地发送收集 数据在通话的结论主机数据库。

    Customer definable integrated voice/data call transfer technique
    6.
    发明公开
    Customer definable integrated voice/data call transfer technique 失效
    Durch einen Teilnehmer definierbare Rufweiterleitungstechnikfürintegrierte Sprach- / Daten-Signale。

    公开(公告)号：EP0425161A2

    公开(公告)日：1991-05-02

    申请号：EP90311294.4

    申请日：1990-10-16

    申请人： AT&T Corp.

    发明人： Gawrys, George W. ,  Oberman, Richard A. ,  Willcock, William T.

    IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

    CPC分类号： H04M3/5183 ,  H04M3/42 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04M2201/38 ,  H04Q3/0029 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13209 ,  H04Q2213/1324 ,  H04Q2213/13282 ,  H04Q2213/13516 ,  H04Q2213/13527 ,  H04Q2213/13547 ,  Y10S379/908

    摘要： In the present invention, a first agent terminal, of a group of multi-­windowing agent terminals, (14-1;14-N) answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system (18,19), and then transferring the voice portion and either (a) predetermined received call-­related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

    摘要翻译： 在本发明中，一组多窗口代理终端的第一代理终端通过（i）在“电话”窗口中直接从通信系统接收和显示呼叫相关信息来应答集成语音/数据呼叫， 并且（ii）从主机数据库系统检索数据信息，然后传送语音部分和（a）预定接收到的呼叫相关信息，或（b）当前数据显示状态指示直接到第二代理终端 代理终端组。 第二代理终端使用接收到的数据来访问相同或其他主机数据库系统，用于在第二代理终端处自动显示相关数据以继续语音和数据呼叫。