公开(公告)号：EP0503813A3

公开(公告)日：1993-06-09

申请号：EP92301776.8

申请日：1992-03-02

申请人： AT&T Corp.

发明人： Miska, Richard A. ,  Willcock, William T.

IPC分类号： H04Q7/04 ,  H04M3/50

CPC分类号： H04W84/027 ,  H04B7/18556 ,  H04B7/18567 ,  H04W4/16 ,  H04W8/02 ,  H04W8/28 ,  H04W76/10 ,  H04W84/022

摘要： A communications system permits a personal mobile telecommunications device user, such as a cellular telephone subscriber (102), to complete a connection to a calling party (101) that has attempted to reach the subscriber using the subscriber's assigned telephone number, even when the subscriber is roaming outside of his or her home area. The system includes a messaging and bridging complex (110) having an associated database (106), which receives a call placed to the subscriber. If the subscriber is out of his or her home area so that the call cannot be completed, information stored in the database is used to initiate transmission of a paging signal (from 112) to the subscriber. The connection to the calling party is held in the complex for a predetermined period after the paging signal is transmitted. The mobile telephone user (102), upon receiving the paging signal, may initiate a call from their personal mobile telecommunications device to the messaging and bridging complex, which bridges the subscriber and the calling party together. The system can also include interactive voice response equipment for advising the calling party that the call cannot be completed and that a paging signal is being transmitted. The calling party may also be offered other options, including an opportunity to use a voice mailbox or other facility to leave a message in the event that the call cannot be completed.

公开(公告)号：EP0425161B1

公开(公告)日：1995-12-20

申请号：EP90311294.4

申请日：1990-10-16

申请人： AT&T Corp.

发明人： Gawrys, George W. ,  Oberman, Richard A. ,  Willcock, William T.

IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

CPC分类号： H04M3/5183 ,  H04M3/42 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04M2201/38 ,  H04Q3/0029 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13209 ,  H04Q2213/1324 ,  H04Q2213/13282 ,  H04Q2213/13516 ,  H04Q2213/13527 ,  H04Q2213/13547 ,  Y10S379/908

公开(公告)号：EP0425163A3

公开(公告)日：1993-03-10

申请号：EP90311296.9

申请日：1990-10-16

申请人： AT&T Corp.

发明人： Gawrys, George W. ,  Leasure, Dale G. ,  Nici, Richard J. ,  Oberman, Richard A. ,  Setton, Henri ,  Willcock, William T. ,  Woody, David L.

IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

CPC分类号： H04Q3/0029 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13516 ,  Y10S379/908

摘要： The present invention enables multi-windowing agent computer terminals (14-1; 14-N), that answer a variety of, e.g., telemarketing calls, to (i) receive call-related information from a communication system at an agent terminal for automatic display in a "telephony" window, and (ii) automatically send such information to a host computer system application software and retrieve caller desired information based on the calling or called number for display in a "host application" window without requiring a caller to provide verbal information. The present invention also enables an agent terminal to automatically transfer caller-related information from one window to another window via programmable function key commands which can be programmed by a user/system administrator regarding what information is to be copied and where and when to copy it. This allows the user/system administrator to program the system to (1) retrieve information using the received call-related data without routing caller data to the host computer application software prior to its delivery to the agent terminal, and (2) automatically transmit collected data to the host database (18,19) at a call's conclusion.

公开(公告)号：EP0425161A3

公开(公告)日：1993-03-03

申请号：EP90311294.4

申请日：1990-10-16

申请人： AT&T Corp.

发明人： Gawrys, George W. ,  Oberman, Richard A. ,  Willcock, William T.

IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

CPC分类号： H04M3/5183 ,  H04M3/42 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04M2201/38 ,  H04Q3/0029 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13209 ,  H04Q2213/1324 ,  H04Q2213/13282 ,  H04Q2213/13516 ,  H04Q2213/13527 ,  H04Q2213/13547 ,  Y10S379/908

摘要： In the present invention, a first agent terminal, of a group of multi-­windowing agent terminals, (14-1;14-N) answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system (18,19), and then transferring the voice portion and either (a) predetermined received call-­related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

公开(公告)号：EP0503813A2

公开(公告)日：1992-09-16

申请号：EP92301776.8

申请日：1992-03-02

申请人： AT&T Corp.

发明人： Miska, Richard A. ,  Willcock, William T.

IPC分类号： H04Q7/04 ,  H04M3/50

CPC分类号： H04W84/027 ,  H04B7/18556 ,  H04B7/18567 ,  H04W4/16 ,  H04W8/02 ,  H04W8/28 ,  H04W76/10 ,  H04W84/022

摘要： A communications system permits a personal mobile telecommunications device user, such as a cellular telephone subscriber (102), to complete a connection to a calling party (101) that has attempted to reach the subscriber using the subscriber's assigned telephone number, even when the subscriber is roaming outside of his or her home area. The system includes a messaging and bridging complex (110) having an associated database (106), which receives a call placed to the subscriber. If the subscriber is out of his or her home area so that the call cannot be completed, information stored in the database is used to initiate transmission of a paging signal (from 112) to the subscriber. The connection to the calling party is held in the complex for a predetermined period after the paging signal is transmitted. The mobile telephone user (102), upon receiving the paging signal, may initiate a call from their personal mobile telecommunications device to the messaging and bridging complex, which bridges the subscriber and the calling party together. The system can also include interactive voice response equipment for advising the calling party that the call cannot be completed and that a paging signal is being transmitted. The calling party may also be offered other options, including an opportunity to use a voice mailbox or other facility to leave a message in the event that the call cannot be completed.

摘要翻译： 通信系统允许诸如蜂窝电话用户（102）的个人移动电信设备用户完成到已经尝试使用用户分配的电话号码到达用户的呼叫方（101）的连接，即使当用户 正在他或她的家庭区域外漫游。 该系统包括具有相关联的数据库（106）的消息传递和桥接复合体（110），其接收放置到订户的呼叫。 如果用户在他或她的家庭区域之外，使得呼叫不能完成，则使用存储在数据库中的信息来发起寻呼信号（从112）发送给用户。 在呼叫信号被发送之后，与主叫方的连接在复合体中保持预定的时间。 移动电话用户（102）在接收到寻呼信号时可以发起从他们的个人移动电信设备到消息传递和桥接复合体的呼叫，其将用户和呼叫方桥接在一起。 该系统还可以包括交互式语音响应设备，用于向呼叫方通知呼叫不能完成并且寻呼信号正在发送。 也可以向主叫方提供其他选项，包括在无法完成呼叫的情况下使用语音信箱或其他设施留下消息的机会。

公开(公告)号：EP0425163B1

公开(公告)日：1995-09-13

申请号：EP90311296.9

申请日：1990-10-16

申请人： AT&T Corp.

发明人： Gawrys, George W. ,  Leasure, Dale G. ,  Nici, Richard J. ,  Oberman, Richard A. ,  Setton, Henri ,  Willcock, William T. ,  Woody, David L.

IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

CPC分类号： H04Q3/0029 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13516 ,  Y10S379/908

公开(公告)号：EP0425163A2

公开(公告)日：1991-05-02

申请号：EP90311296.9

申请日：1990-10-16

申请人： AT&T Corp.

发明人： Gawrys, George W. ,  Leasure, Dale G. ,  Nici, Richard J. ,  Oberman, Richard A. ,  Setton, Henri ,  Willcock, William T. ,  Woody, David L.

IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

CPC分类号： H04Q3/0029 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13516 ,  Y10S379/908

摘要： The present invention enables multi-windowing agent computer terminals (14-1; 14-N), that answer a variety of, e.g., telemarketing calls, to (i) receive call-related information from a communication system at an agent terminal for automatic display in a "telephony" window, and (ii) automatically send such information to a host computer system application software and retrieve caller desired information based on the calling or called number for display in a "host application" window without requiring a caller to provide verbal information. The present invention also enables an agent terminal to automatically transfer caller-related information from one window to another window via programmable function key commands which can be programmed by a user/system administrator regarding what information is to be copied and where and when to copy it. This allows the user/system administrator to program the system to (1) retrieve information using the received call-related data without routing caller data to the host computer application software prior to its delivery to the agent terminal, and (2) automatically transmit collected data to the host database (18,19) at a call's conclusion.

摘要翻译： 本发明使得能够多窗口显示的代理计算机终端，已经回答多种，例如，电话营销呼叫，于（i）在用于自动显示的代理终端接收从通信系统中的呼叫相关的信息在一个“电话”的窗口，并 （ⅱ）自动发送寻求信息到主计算机系统的应用软件和检索基于所述主叫或被叫用于显示号码在一个“主机应用”窗口呼叫者希望的信息，而不需要一个呼叫者提供口头信息。 因此，本发明使得代理终端自动地从一个窗口，通过该可以由用户/系统管理员关于什么的信息来编程的可编程功能键命令传送呼叫者相关的信息发送到另一个窗口将被复制，并且其中，当将它复制 ， 这允许用户/系统管理员使用所接收的呼叫有关的数据，而无需呼叫者数据路由到之前其交付给代理终端的主计算机应用软件的系统（1）检索信息进行编程，以及（2）自动地发送收集 数据在通话的结论主机数据库。

公开(公告)号：EP0425161A2

公开(公告)日：1991-05-02

申请号：EP90311294.4

申请日：1990-10-16

申请人： AT&T Corp.

发明人： Gawrys, George W. ,  Oberman, Richard A. ,  Willcock, William T.

IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

CPC分类号： H04M3/5183 ,  H04M3/42 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04M2201/38 ,  H04Q3/0029 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13209 ,  H04Q2213/1324 ,  H04Q2213/13282 ,  H04Q2213/13516 ,  H04Q2213/13527 ,  H04Q2213/13547 ,  Y10S379/908

摘要： In the present invention, a first agent terminal, of a group of multi-­windowing agent terminals, (14-1;14-N) answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system (18,19), and then transferring the voice portion and either (a) predetermined received call-­related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

摘要翻译： 在本发明中，一组多窗口代理终端的第一代理终端通过（i）在“电话”窗口中直接从通信系统接收和显示呼叫相关信息来应答集成语音/数据呼叫， 并且（ii）从主机数据库系统检索数据信息，然后传送语音部分和（a）预定接收到的呼叫相关信息，或（b）当前数据显示状态指示直接到第二代理终端 代理终端组。 第二代理终端使用接收到的数据来访问相同或其他主机数据库系统，用于在第二代理终端处自动显示相关数据以继续语音和数据呼叫。