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1.发明授权MULTIMEDIA COMMUNICATIONS CENTRE WITH NON-VOICE CONSULT SESSION BETWEEN TWO AGENTS DURING CALL IN PROGRESS 有权多媒体通信中心与两个代理商之间的非语音咨询会议在呼叫中进行中
公开(公告)号：EP2491707B1
公开(公告)日：2018-04-25
申请号：EP10775978.9
申请日：2010-10-20
发明人： FEDOROV, Sergey
CPC分类号： H04L65/4007 , H04L65/1006 , H04L65/1053 , H04L65/1069 , H04L65/1089 , H04L65/1093 , H04L65/403 , H04M3/51 , H04M3/5158 , H04M3/58 , H04M7/006 , H04M2203/404
摘要： A multimedia router has code executable on the router from storage on a machine readable medium coupled to the router, the code providing routing functions, and a routing point identified in the router code for establishing at least one non-voice communications session between two or more communications appliances enabled for non-voice communications. During a voice call established between a calling party and one of the two or more communications appliances, the routing point is invoked from the called communications appliance by issuance of a non-voice routing request to establish at least one non-voice communications session between the called communications appliance and another of the two or more communications appliances.
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公开(公告)号：EP3329698A1
公开(公告)日：2018-06-06
申请号：EP16831385.6
申请日：2016-07-28
发明人： BELL, Cliff , STOOPS, Daniel , FEDOROV, Sergey , RISTOCK, Herbert Willi Artur , BEILIS, David , LEE-KWEN, Adrian
摘要： A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.
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公开(公告)号：EP3329698B1
公开(公告)日：2020-09-02
申请号：EP16831385.6
申请日：2016-07-28
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