公开(公告)号：EP1963954A2

公开(公告)日：2008-09-03

申请号：EP06802890.1

申请日：2006-09-05

申请人： Sandcherry Inc.

发明人： MEYER, Mark ,  MARQUETTE, Brian ,  BUTCHER, Bret ,  KRAMP, Christopher ,  CORFIELD, Charles ,  CLARK, Michael

IPC分类号： G06F5/00

CPC分类号： H04M7/066 ,  H04L65/1006 ,  H04M3/242 ,  H04M3/4938

摘要： A system to allow external applications to interact with an operating VXML browser include a VXML browser operating on a processor having a VXML interpreter. A control is operably interconnected between the external application and the VXML interpreter using a communication channel. The control inserts the commands into the VXML interpreter, which are processed by the VXML browser in a conventional manner to allow the external application to interact with the operating VXML browser.

公开(公告)号：EP2033426A2

公开(公告)日：2009-03-11

申请号：EP07798336.9

申请日：2007-06-08

申请人： Sandcherry Inc.

发明人： MARQUETTE, Brian ,  CLARK, Michael ,  CORFIELD, Charles ,  KRAMP, Christopher

IPC分类号： H04M3/00

CPC分类号： H04M3/5183

摘要： A converged call center is provided (200). The converged call center provides a switch connectable to a customer through a telephone network. The switch connects to a converge container (Fig. 2, 202) comprising a plurality of applications (Fig. 2, IVR 110, CTI 1 14, CRM 120) necessary for the call center functionality. The converged container (202) is connected to a voice platform (208) to facilitate communication between the applications, the customer, and a customer service representative.

摘要翻译： 提供了一个融合的呼叫中心（200）。 融合的呼叫中心通过电话网络提供可连接到客户的交换机。 交换机连接到包括呼叫中心功能所需的多个应用（图2，IVR 110，CTI 114，CRM 120）的会聚容器（图2,202）。 聚合容器（202）连接到语音平台（208）以促进应用程序，客户和客户服务代表之间的通信。