INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING PROGRAM

    公开(公告)号:EP4398135A1

    公开(公告)日:2024-07-10

    申请号:EP22940933.9

    申请日:2022-11-21

    IPC分类号: G06F21/32 G06Q20/40

    摘要: An object is to provide an information processing system, an information processing method, and an information processing program that enable identification of a user and check on additional information while reducing a burden on the user.
    A Storage means stores thereon first user identification information for identifying the first user of a system, second user identification information for identifying a first user as a second user of a voice communication system enabling voice communication and feature information indicating a first feature of a voice of the first user in association with one another. The system acquires the second user identification information associated with the first user identification matching requester identification information included in processing information indicating details of a request for predetermined processing. Based on the acquired second user identification information, the system causes the system to be connected with a user communication device of the second user identified with the second user identification information for the voice communication. The system receives voice information from the user communication information. The system performs speaker recognition and speech recognition on the voice information and determine whether to permit the predetermined processing.