摘要:
Techniques for providing a smart dial controller for enhancing a telephone voice call using a data connection. In an exemplary embodiment, a dial controller may be provided in a calling device for calling another user, and/or a called device for receiving a call from another user. Techniques are provided for both the calling device and the called device to access a content server storing profiles of the calling user and/or the called user, subject to user-determined privacy settings. Such profiles may include, e.g., multi-media information on the status, location, or preferences of the users. In an exemplary embodiment, the dial controller may delay the establishment of a voice connection pending user review and approval of the other user's profile. According to an advantage of the present disclosure, no modifications are required on the network side to implement the techniques described herein.
摘要:
The invention namely provides a presence server (103) comprising: —a data repository in which is stored a plurality of user (106, 107) identities recorded in association with at least one device address and a status, —an input interface for receiving a busy or available status updating request (2) comprising an address of a calling device (201) and a called user (107) identity of a user of a called device (202), —a processing unit configured to: when the input interface receives the busy status updating request (2): —retrieve from the data repository a calling user (106) identity, —change the status associated to the calling user (106) identity into a busy status, when the input interface receives the available status updating request (7), change the status associated to the calling user identity into an available status, —an output interface to access the status of user identities.
摘要:
Personalized reminder notifications are provided regarding communication-related events. The reminders correspond to missed communications or events that are unaddressed by a user, and may be determined based on sensor data provided by a user device. Further, an urgency level for the unaddressed event and a user availability model for responding to the event also may be determined. The model may include a set of scores corresponding to the user's capability for carrying out tasks associated with responding to the unaddressed event, such as composing email or initiating a call. Additionally, reminder notification content may be generated based on information about availability and the unaddressed event, and used to provide notification(s). The notification content may include a recommendation to present a notification to the user at a future time determined likely to be convenient for the user to respond to the event or where the user likely will have capacity to respond appropriately.
摘要:
A system for optimizing response time to events or representations thereof waiting in a queue has a first server having access to the queue; a software application running on the first server; and a second server accessible from the first server, the second server containing rules governing the optimization. In a preferred embodiment, the software application at least periodically accesses the queue and parses certain ones of events or tokens in the queue and compares the parsed results against rules accessed from the second server in order to determine a measure of disposal time for each parsed event wherein if the determined measure is sufficiently low for one or more of the parsed events, those one or more events are modified to a reflect a higher priority state than originally assigned enabling faster treatment of those events resulting in relief from those events to the queue system load.
摘要:
A method and system of providing an alert of an event on a communication device are disclosed. A determination may be made that a communication device of a user is a preferred communication device among a plurality of communication devices of the user based on an indication of an activity on the communication device. An indication of an event may be received. In response to the indication of the event, an attempt may be made to cause an alert for the event to be generated only on the preferred communication device.
摘要:
A network element of a communication provider arranged to receive a call invite from an originating end-user terminal inviting a destination end-user terminal to a proposed session for conducting a voice or video call over a packet-based network, in response to generate a push notification, and to send the push notification to the destination end-user terminal. The processing apparatus is configured to generate the push notification with a payload comprising call signalling information enabling a response regarding the proposed session to be formulated by the destination end-user terminal and returned to the originating end-user terminal, the call signalling information comprising at least (i) an indication that a session between end-user terminals is sought, and (ii) an identifier for responding to the originating end-user terminal.