公开(公告)号：US20200259875A1

公开(公告)日：2020-08-13

申请号：US16859497

申请日：2020-04-27

Applicant: Avaya Inc.

Inventor： Thorsten Ohrstrom Sandgren ,  Amit Mishra

IPC: H04L29/06

Abstract: During a Session Initiation Protocol dialog setup, a media gateway or container executes or initiates two or more applications that provide features during a conference call. The applications are applied to messages or data in the conference call based on a sequence order established during the setup of the conference call. The sequence order and the application identities are stored in a shared database. When a failure occurs during the conference call, the applications are reestablished in the reconstructed or reestablished conference call. The application reconstruction includes reinitiating the applications with the same sequence as previously established before the failure. As such, the user has the same features applied in the same way before and after the failure, which improves the systems performance and expected operation.

公开(公告)号：US20190199595A1

公开(公告)日：2019-06-27

申请号：US15851940

申请日：2017-12-22

Applicant: Avaya Inc.

Inventor： Robert E. Braudes ,  Amit Mishra ,  Kurt Haserodt

IPC: H04L12/24

CPC classification number: H04L41/12 ,  H04L41/0816 ,  H04L41/0863

Abstract: Configuring a network topology can be a resource-intensive task. Services that may be “snapped-in” to a particular network often require physical alternations to the topology of the network. The topology may be remotely altered by providing an override datum to a configuration device such that a seed value for a datum is replaced and, as a result, the topology of the network altered to provide a particular service. As a benefit, one or more networks may have their physical topology remotely reconfigured with a single alteration of a datum.

公开(公告)号：US20190190986A1

公开(公告)日：2019-06-20

申请号：US15847211

申请日：2017-12-19

Applicant: Avaya Inc.

Inventor： Amit Mishra ,  Matt Williamson ,  Joel Ezell ,  Kurt Haserodt

IPC: H04L29/08

CPC classification number: H04L67/1004 ,  H04L67/02 ,  H04L67/26 ,  H04L67/2842

Abstract: A plurality of long poll HTTP GET requests are received from a plurality of clustered applications. The plurality of long poll HTTP GET requests comprises a plurality of identifiers for the plurality of clustered applications. A plurality of event queues are created for the plurality of clustered applications based on the plurality of identifiers. A plurality of events are added to the plurality of event queues based on a plurality of communication sessions. For example, multiple events can be added to the plurality of event queues based on a plurality of incoming calls. A plurality of responses are sent based to the plurality of long poll HTTP GET requests. The plurality of responses includes the plurality of events. This process allows for identification of a corresponding clustered application that is managing a communication session.

公开(公告)号：US20140082416A1

公开(公告)日：2014-03-20

申请号：US14085506

申请日：2013-11-20

Applicant: Avaya Inc.

Inventor： Amit Mishra ,  Srinivasan Narayanan ,  Anand Painthankar

IPC: H04L1/18 ,  G06F11/14

CPC classification number: H04L1/1867 ,  G06F11/1443 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04L65/80 ,  H04M3/567 ,  H04N7/15

Abstract: A conference system is provided with enhanced settings capabilities. A controller can poll for settings at each endpoint in a conference system and be able via the video stream to selectively display and compare settings among the endpoints. One location can push its settings to one or more locations to overcome failures or degradation in the conference. The settings between different controllers may be rationalized via a common denominator method or tabular method to build a knowledge of how to configure conferences and to automate responses to problems.

Abstract translation: 会议系统具有增强的设置功能。 控制器可以轮询会议系统中每个端点的设置，并能够通过视频流选择性地显示和比较端点之间的设置。 一个位置可以将其设置推送到一个或多个位置，以克服会议中的故障或退化。 不同控制器之间的设置可以通过公共分母方法或表格方法进行合理化，以构建如何配置会议和自动化对问题的响应的知识。

公开(公告)号：US10742692B2

公开(公告)日：2020-08-11

申请号：US15284125

申请日：2016-10-03

Applicant: Avaya Inc.

Inventor： Thorsten Ohrstrom Sandgren ,  Amit Mishra

IPC: H04L29/06 ,  H04W4/00 ,  H04L12/18 ,  H04B1/38

Abstract: During a Session Initiation Protocol dialog setup, a media gateway or container executes or initiates two or more applications that provide features during a conference call. The applications are applied to messages or data in the conference call based on a sequence order established during the setup of the conference call. The sequence order and the application identities are stored in a shared database. When a failure occurs during the conference call, the applications are reestablished in the reconstructed or reestablished conference call. The application reconstruction includes reinitiating the applications with the same sequence as previously established before the failure. As such, the user has the same features applied in the same way before and after the failure, which improves the systems performance and expected operation.

公开(公告)号：US10782981B2

公开(公告)日：2020-09-22

申请号：US15881311

申请日：2018-01-26

Applicant: Avaya Inc.

Inventor： Amit Mishra ,  Barry O'Brien

IPC: G06F11/00 ,  G06F9/445 ,  G06F11/20 ,  G06F13/20 ,  G06F16/951

Abstract: A system provides a listener application which can be notified about specific ports used by specific instances of a WebSocket application. A WebSocket application opens multiple dynamic ports in certain scenarios with a dynamic context. When an application is executed, a listener application is made aware of the context and port information. A system rewrites a reverse proxy configuration on the fly so that any request coming into the reverse proxy will read the change and assign the correct port. A notification to the listener is received across multiple nodes, and the configuration can be updated on all nodes based on the data provided in the configuration.

公开(公告)号：US10050749B2

公开(公告)日：2018-08-14

申请号：US15702238

申请日：2017-09-12

Applicant: Avaya Inc.

Inventor： Amit Mishra ,  Srinivasan Narayanan ,  Anand Paithankar

IPC: H04L1/18 ,  G06F11/14 ,  H04L12/18 ,  H04M3/56 ,  H04L29/06 ,  H04N7/15

Abstract: A conference system is provided with enhanced settings capabilities. A controller can poll for settings at each endpoint in a conference system and be able via the video stream to selectively display and compare settings among the endpoints. One location can push its settings to one or more locations to overcome failures or degradation in the conference. The settings between different controllers may be rationalized via a common denominator method or tabular method to build a knowledge of how to configure conferences and to automate responses to problems.

公开(公告)号：US09787441B2

公开(公告)日：2017-10-10

申请号：US14085506

申请日：2013-11-20

Applicant: Avaya Inc.

Inventor： Amit Mishra ,  Srinivasan Narayanan ,  Anand Paithankar

IPC: H04L1/18 ,  H04M3/56 ,  H04N7/15 ,  H04L12/18 ,  H04L29/06 ,  G06F11/14

CPC classification number: H04L1/1867 ,  G06F11/1443 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04L65/80 ,  H04M3/567 ,  H04N7/15

Abstract: A conference system is provided with enhanced settings capabilities. A controller can poll for settings at each endpoint in a conference system and be able via the video stream to selectively display and compare settings among the endpoints. One location can push its settings to one or more locations to overcome failures or degradation in the conference. The settings between different controllers may be rationalized via a common denominator method or tabular method to build a knowledge of how to configure conferences and to automate responses to problems.

公开(公告)号：US10715663B2

公开(公告)日：2020-07-14

申请号：US16586221

申请日：2019-09-27

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Amit Mishra ,  Joel Ezell

IPC: H04M3/51 ,  G06N7/00 ,  G06Q10/10

Abstract: As “call centers” continue to be replaced with omnichannel contact centers, managing a plurality of simultaneous media channels becomes more important. Contacting a customer on one channel and, at the customer or agent's request, initiating a second channel that delays the interaction will having limited acceptance and, in some jurisdictions, may be illegal. By nailing-up an agent half-communication with a number of channels, agents maintain a perpetual connection comprising an agent half-communication to a server, such as one serving as a media anchor point, share point, etc. The customer half-connection is established to a server and the agent, already connected, is joined. As a result, the customer experiences a greatly reduced delay between the time they answer and being greeted by an agent, regardless of the media type or types utilized.

公开(公告)号：US20200028966A1

公开(公告)日：2020-01-23

申请号：US16586221

申请日：2019-09-27

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Amit Mishra ,  Joel Ezell

IPC: H04M3/51

Abstract: As “call centers” continue to be replaced with omnichannel contact centers, managing a plurality of simultaneous media channels becomes more important. Contacting a customer on one channel and, at the customer or agent's request, initiating a second channel that delays the interaction will having limited acceptance and, in some jurisdictions, may be illegal. By nailing-up an agent half-communication with a number of channels, agents maintain a perpetual connection comprising an agent half-communication to a server, such as one serving as a media anchor point, share point, etc. The customer half-connection is established to a server and the agent, already connected, is joined. As a result, the customer experiences a greatly reduced delay between the time they answer and being greeted by an agent, regardless of the media type or types utilized.