公开(公告)号：US08817952B2

公开(公告)日：2014-08-26

申请号：US13832741

申请日：2013-03-15

Applicant: Avaya Inc.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M11/04 ,  G10L15/00 ,  G10L15/16

CPC classification number: H04M3/5116 ,  G10L21/0364 ,  G10L25/48 ,  H04M2242/30

Abstract: Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen and talk to a caller, and give the best possible audio from the caller to the emergency call-taker or dispatcher. More particularly, an audio stream is split into at least two instances, with a first instance being optimized for speech intelligibility and provided to a call-taker or dispatcher and a second instance being provided for background sound analysis. Accordingly, the new PSAP Open Line model may allow for significantly more efficient emergency assessment, location, and management of resources.

Abstract translation: 提供了方法，装置和系统，使得公共安全应答点（PSAP）可以利用新的模型来处理开放式紧急呼叫，包括音频优化，自动化，分析和呈现。 本公开的实施例有助于在尝试收听和通话给呼叫者时识别背景噪声的困难任务，并且将来自呼叫者的最佳可能音频提供给紧急呼叫接收者或调度员。 更具体地，音频流被分成至少两个实例，其中第一实例被优化用于语音可懂度，并且提供给呼叫接收者或调度员，并且第二实例被提供用于背景声音分析。 因此，新的PSAP开放式线路模型可以允许显着更有效的紧急评估，位置和资源管理。

公开(公告)号：US09167090B2

公开(公告)日：2015-10-20

申请号：US13846243

申请日：2013-03-18

Applicant: Avaya Inc.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5116 ,  H04M2203/2061 ,  H04M2242/04

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract translation: 披露了公共安全应急点（PSAP）。 PSAP被配置为能够检测语言偏好，能力或不能力，并且基于这种检测，协助PSAP代理协助PSAP呼叫者。 PSAP可以附加地或替代地利用语言信息的检测来帮助决定将PSAP呼叫者路由或重新路由到适当的PSAP资源。

公开(公告)号：US20140270144A1

公开(公告)日：2014-09-18

申请号：US13846243

申请日：2013-03-18

Applicant: AVAYA INC.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M3/51

CPC classification number: H04M3/5116 ,  H04M2203/2061 ,  H04M2242/04

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract translation: 披露了公共安全应急点（PSAP）。 PSAP被配置为能够检测语言偏好，能力或不能力，并且基于这种检测，协助PSAP代理协助PSAP呼叫者。 PSAP可以附加地或替代地利用语言信息的检测来帮助决定将PSAP呼叫者路由或重新路由到适当的PSAP资源。