公开(公告)号：US08817952B2

公开(公告)日：2014-08-26

申请号：US13832741

申请日：2013-03-15

Applicant: Avaya Inc.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M11/04 ,  G10L15/00 ,  G10L15/16

CPC classification number: H04M3/5116 ,  G10L21/0364 ,  G10L25/48 ,  H04M2242/30

Abstract: Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen and talk to a caller, and give the best possible audio from the caller to the emergency call-taker or dispatcher. More particularly, an audio stream is split into at least two instances, with a first instance being optimized for speech intelligibility and provided to a call-taker or dispatcher and a second instance being provided for background sound analysis. Accordingly, the new PSAP Open Line model may allow for significantly more efficient emergency assessment, location, and management of resources.

Abstract translation: 提供了方法，装置和系统，使得公共安全应答点（PSAP）可以利用新的模型来处理开放式紧急呼叫，包括音频优化，自动化，分析和呈现。 本公开的实施例有助于在尝试收听和通话给呼叫者时识别背景噪声的困难任务，并且将来自呼叫者的最佳可能音频提供给紧急呼叫接收者或调度员。 更具体地，音频流被分成至少两个实例，其中第一实例被优化用于语音可懂度，并且提供给呼叫接收者或调度员，并且第二实例被提供用于背景声音分析。 因此，新的PSAP开放式线路模型可以允许显着更有效的紧急评估，位置和资源管理。

公开(公告)号：US20140314212A1

公开(公告)日：2014-10-23

申请号：US13867769

申请日：2013-04-22

Applicant: AVAYA INC.

Inventor： Jon Bentley ,  Paul Roller Michaelis ,  Mark Fletcher

IPC: H04M3/51

CPC classification number: H04M3/5116 ,  G06F19/3418 ,  G16H15/00 ,  G16H50/20 ,  H04M2201/40 ,  H04M2201/50 ,  H04M2203/1075 ,  H04M2203/2038

Abstract: A Public Safety Answering Point (PSAP) is configured to enable the detection of one or more clinical signs associated with a caller. The clinical signs may include both auditory and visual clinical signs and may be detected by analyzing a portion of the call information to determine one or more characteristics associated with the call information and comparing the one or more determined characteristics to known clinical sign characteristics. The PSAP may additionally or alternatively utilize the detection of the clinical signs to assist and/or provide an advisory recommendation in the decision of which, if any first responder resources should be dispatched; the recommendation may include which resources and at what priority the resources should be dispatched.

Abstract translation: 公共安全应答点（PSAP）被配置为能够检测与呼叫者相关联的一个或多个临床体征。 临床体征可以包括听觉和视觉临床体征，并且可以通过分析呼叫信息的一部分来确定与呼叫信息相关联的一个或多个特征并将一个或多个确定的特征与已知临床体征特征进行比较来检测。 PSAP可以附加地或替代地利用临床体征的检测来帮助和/或提供在决定中的咨询建议，哪个应该发送第一响应者资源; 该建议可能包括哪些资源和哪些优先资源应该发送。

公开(公告)号：US10365642B2

公开(公告)日：2019-07-30

申请号：US15284169

申请日：2016-10-03

Applicant: Avaya Inc.

Inventor： John Lynch ,  Chris McArthur ,  Mark Fletcher ,  Tracy Monk

IPC: G05B23/00 ,  G08B1/08 ,  G08B29/12

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for probing alarm functionality at a premises. In a particular embodiment, a method provides, in response to activation of an audible alarm, obtaining audio information captured by a first communication device of a plurality of communication devices positioned throughout the premises. The method further provides determining whether the audio information indicates that the alarm is functioning properly and determining a first position of the premises where the first communication device is located. When the audio information indicates that the alarm is not functioning properly, the method provides indicating that the alarm is not functioning properly at the first position.

公开(公告)号：US20180096589A1

公开(公告)日：2018-04-05

申请号：US15284169

申请日：2016-10-03

Applicant: Avaya Inc.

Inventor： John Lynch ,  Chris McArthur ,  Mark Fletcher ,  Tracy Monk

IPC: G08B29/02

CPC classification number: G08B29/12 ,  G05B23/0262 ,  G05B2219/36487 ,  G08B1/08

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for probing alarm functionality at a premises. In a particular embodiment, a method provides, in response to activation of an audible alarm, obtaining audio information captured by a first communication device of a plurality of communication devices positioned throughout the premises. The method further provides determining whether the audio information indicates that the alarm is functioning properly and determining a first position of the premises where the first communication device is located. When the audio information indicates that the alarm is not functioning properly, the method provides indicating that the alarm is not functioning properly at the first position.

公开(公告)号：US09167090B2

公开(公告)日：2015-10-20

申请号：US13846243

申请日：2013-03-18

Applicant: Avaya Inc.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5116 ,  H04M2203/2061 ,  H04M2242/04

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract translation: 披露了公共安全应急点（PSAP）。 PSAP被配置为能够检测语言偏好，能力或不能力，并且基于这种检测，协助PSAP代理协助PSAP呼叫者。 PSAP可以附加地或替代地利用语言信息的检测来帮助决定将PSAP呼叫者路由或重新路由到适当的PSAP资源。

公开(公告)号：US20140270144A1

公开(公告)日：2014-09-18

申请号：US13846243

申请日：2013-03-18

Applicant: AVAYA INC.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M3/51

CPC classification number: H04M3/5116 ,  H04M2203/2061 ,  H04M2242/04

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract translation: 披露了公共安全应急点（PSAP）。 PSAP被配置为能够检测语言偏好，能力或不能力，并且基于这种检测，协助PSAP代理协助PSAP呼叫者。 PSAP可以附加地或替代地利用语言信息的检测来帮助决定将PSAP呼叫者路由或重新路由到适当的PSAP资源。