公开(公告)号：US08817952B2

公开(公告)日：2014-08-26

申请号：US13832741

申请日：2013-03-15

Applicant: Avaya Inc.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M11/04 ,  G10L15/00 ,  G10L15/16

CPC classification number: H04M3/5116 ,  G10L21/0364 ,  G10L25/48 ,  H04M2242/30

Abstract: Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen and talk to a caller, and give the best possible audio from the caller to the emergency call-taker or dispatcher. More particularly, an audio stream is split into at least two instances, with a first instance being optimized for speech intelligibility and provided to a call-taker or dispatcher and a second instance being provided for background sound analysis. Accordingly, the new PSAP Open Line model may allow for significantly more efficient emergency assessment, location, and management of resources.

Abstract translation: 提供了方法，装置和系统，使得公共安全应答点（PSAP）可以利用新的模型来处理开放式紧急呼叫，包括音频优化，自动化，分析和呈现。 本公开的实施例有助于在尝试收听和通话给呼叫者时识别背景噪声的困难任务，并且将来自呼叫者的最佳可能音频提供给紧急呼叫接收者或调度员。 更具体地，音频流被分成至少两个实例，其中第一实例被优化用于语音可懂度，并且提供给呼叫接收者或调度员，并且第二实例被提供用于背景声音分析。 因此，新的PSAP开放式线路模型可以允许显着更有效的紧急评估，位置和资源管理。

公开(公告)号：US20140092242A1

公开(公告)日：2014-04-03

申请号：US13630105

申请日：2012-09-28

Applicant: AVAYA INC.

Inventor： Parameshwaran Krishnan ,  Avram Levi

IPC: H04N7/18

CPC classification number: G06K9/00771 ,  H04N7/181

Abstract: System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

Abstract translation: 提供上下文服务的系统和方法，所述方法包括：在监视的空间的预定距离内或在预定距离内捕获第一人的特征; 访问识别受监视空间的潜在访问者的特征的数据库; 通过使用数据库识别第一人，以产生识别的访问者; 并向第二人提供与所识别的访客相关的信息。 该系统可以包括：识别受监视空间的潜在访客的特征的数据库; 监视装置，被配置为捕获第一人员在所监视的空间的内部或预定距离内的特征; 处理器，被配置为通过使用数据库来识别第一人，以产生识别的访问者; 以及通信接口，被配置为向第二人提供与所识别的访问者相关的信息。

公开(公告)号：US11341749B2

公开(公告)日：2022-05-24

申请号：US13630105

申请日：2012-09-28

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Avram Levi

IPC: G06Q30/00 ,  G06V20/52 ,  H04N7/18

Abstract: System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

公开(公告)号：US20140244267A1

公开(公告)日：2014-08-28

申请号：US13777781

申请日：2013-02-26

Applicant: AVAYA INC.

Inventor： Avram Levi

IPC: G10L15/22

CPC classification number: G10L15/22 ,  G06F3/167

Abstract: Embodiments disclosed herein provide systems and methods for integrating user orientation into a voice command system. In a particular embodiment, a method provides receiving audio information spoken by a user during a time period and determining whether the audio information includes a voice command. The method further provides determining a first orientation of the user during the time period and complying with the voice command based on the first orientation.

Abstract translation: 本文公开的实施例提供了将用户定向集成到语音命令系统中的系统和方法。 在特定实施例中，一种方法提供在一段时间内接收用户所说出的音频信息，并确定音频信息是否包括语音命令。 该方法进一步提供在该时间段期间确定用户的第一定向并且基于第一定向符合语音命令。

公开(公告)号：US09167090B2

公开(公告)日：2015-10-20

申请号：US13846243

申请日：2013-03-18

Applicant: Avaya Inc.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5116 ,  H04M2203/2061 ,  H04M2242/04

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract translation: 披露了公共安全应急点（PSAP）。 PSAP被配置为能够检测语言偏好，能力或不能力，并且基于这种检测，协助PSAP代理协助PSAP呼叫者。 PSAP可以附加地或替代地利用语言信息的检测来帮助决定将PSAP呼叫者路由或重新路由到适当的PSAP资源。

公开(公告)号：US20140270144A1

公开(公告)日：2014-09-18

申请号：US13846243

申请日：2013-03-18

Applicant: AVAYA INC.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M3/51

CPC classification number: H04M3/5116 ,  H04M2203/2061 ,  H04M2242/04

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract translation: 披露了公共安全应急点（PSAP）。 PSAP被配置为能够检测语言偏好，能力或不能力，并且基于这种检测，协助PSAP代理协助PSAP呼叫者。 PSAP可以附加地或替代地利用语言信息的检测来帮助决定将PSAP呼叫者路由或重新路由到适当的PSAP资源。