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    Automatic joining of simultaneous outgoing and incoming calls that have the same far-end caller ID
    1.
    发明授权
    Automatic joining of simultaneous outgoing and incoming calls that have the same far-end caller ID 有权

    公开(公告)号：US11233899B2

    公开(公告)日：2022-01-25

    申请号：US16719515

    申请日：2019-12-18

    Applicant: Avaya Inc.

    Inventor： Matthew Roller Michaelis ,  Paul Roller Michaelis

    IPC: H04M3/436 ,  H04M3/42 ,  H04M1/57

    Abstract: Endpoints, such as telephones, on a communication network may request an interactive communication with another endpoint. While the request is being processed, the calling endpoint may receive a call from the called endpoint. Systems and methods are provided that automatically allow one endpoint to accept the incoming call, such as by joining the two calls, and terminating their outbound call. As a result, endpoints attempting to call each other may be connected with a single call without requiring any endpoint to be routed to voicemail due to their called endpoint being busy. Additionally, arbitration rules may be provided to resolve any “race condition” where both endpoints would otherwise each accept or each decline their incoming call.

    Method and system for determining customer's skill, knowledge level, and/or interest
    3.
    发明授权
    Method and system for determining customer's skill, knowledge level, and/or interest 有权

    公开(公告)号：US09654638B2

    公开(公告)日：2017-05-16

    申请号：US13953424

    申请日：2013-07-29

    Applicant: Avaya Inc.

    Inventor： Harvey S. Waxman ,  Paul Roller Michaelis

    IPC: H04M3/523

    CPC classification number: H04M3/5233 ,  H04M2203/551

    Abstract: A microprocessor executable work assignment mechanism selects a work item associated with a customer, dynamically determines, for the customer, a customer proficiency level with respect to a contact center product and/or product area sold and/or serviced by a contact center, and uses the customer proficiency level in assigning the selected work item to a resource for servicing and/or in providing the determined customer proficiency level to an assigned resource for use in servicing the selected work item.

    METHODS AND SYSTEMS TO ENSURE THAT THE USER OF A TOUCH OR KEYPAD OPERATED DEVICE WITHIN A MOVING VEHICLE MUST USE TWO HANDS FOR DEVICE OPERATION
    4.
    发明申请
    METHODS AND SYSTEMS TO ENSURE THAT THE USER OF A TOUCH OR KEYPAD OPERATED DEVICE WITHIN A MOVING VEHICLE MUST USE TWO HANDS FOR DEVICE OPERATION 有权
    确保移动车辆中的触摸屏或键盘操作设备的用户必须使用两个手机进行设备操作的方法和系统

    公开(公告)号：US20150148019A1

    公开(公告)日：2015-05-28

    申请号：US14091143

    申请日：2013-11-26

    Applicant: Avaya Inc.

    Inventor： Paul Roller Michaelis

    IPC: H04M1/725 ,  H04W4/02 ,  H04W4/12

    CPC classification number: H04M1/72563 ,  H04M1/72552 ,  H04M1/72569 ,  H04M1/72577 ,  H04M2250/22 ,  H04W4/027 ,  H04W4/12

    Abstract: Systems and methods are directed to configuring a portable electronic device such that a user of the portable electronic device is required to use two hands to operate the portable electronic device. In some configurations, the portable electronic device determines whether the portable electronic device is moving at a rate of speed that is greater than a predetermined threshold before requiring the user to use two hands. Alternatively, or in addition, a function, feature, and/or application of the portable electronic device may be inhibited such that two hands are required. Once the portable electronic device determines that the user is using two hands, an operation, feature, function, and/or application may then be enabled although still be inhibited.

    Abstract translation: 系统和方法旨在配置便携式电子设备，使得便携式电子设备的用户需要使用两只手来操作便携式电子设备。 在一些配置中，在要求用户使用双手之前，便携式电子设备确定便携式电子设备是否以大于预定阈值的速度移动。 或者或另外，可以禁止便携式电子设备的功能，特征和/或应用，使得需要两只手。 一旦便携式电子设备确定用户正在使用双手，则可以启用操作，功能，功能和/或应用，尽管仍然被禁止。

    PROVIDING ADVISORY INFORMATION ASSOCIATED WITH DETECTED AUDITORY AND VISUAL SIGNS IN A PSAP ENVIRONMENT
    5.
    发明申请
    PROVIDING ADVISORY INFORMATION ASSOCIATED WITH DETECTED AUDITORY AND VISUAL SIGNS IN A PSAP ENVIRONMENT 审中-公开
    提供与PSAP环境中检测到的审计和视觉信号相关的咨询信息

    公开(公告)号：US20140314212A1

    公开(公告)日：2014-10-23

    申请号：US13867769

    申请日：2013-04-22

    Applicant: AVAYA INC.

    Inventor： Jon Bentley ,  Paul Roller Michaelis ,  Mark Fletcher

    IPC: H04M3/51

    CPC classification number: H04M3/5116 ,  G06F19/3418 ,  G16H15/00 ,  G16H50/20 ,  H04M2201/40 ,  H04M2201/50 ,  H04M2203/1075 ,  H04M2203/2038

    Abstract: A Public Safety Answering Point (PSAP) is configured to enable the detection of one or more clinical signs associated with a caller. The clinical signs may include both auditory and visual clinical signs and may be detected by analyzing a portion of the call information to determine one or more characteristics associated with the call information and comparing the one or more determined characteristics to known clinical sign characteristics. The PSAP may additionally or alternatively utilize the detection of the clinical signs to assist and/or provide an advisory recommendation in the decision of which, if any first responder resources should be dispatched; the recommendation may include which resources and at what priority the resources should be dispatched.

    Abstract translation: 公共安全应答点（PSAP）被配置为能够检测与呼叫者相关联的一个或多个临床体征。 临床体征可以包括听觉和视觉临床体征，并且可以通过分析呼叫信息的一部分来确定与呼叫信息相关联的一个或多个特征并将一个或多个确定的特征与已知临床体征特征进行比较来检测。 PSAP可以附加地或替代地利用临床体征的检测来帮助和/或提供在决定中的咨询建议，哪个应该发送第一响应者资源; 该建议可能包括哪些资源和哪些优先资源应该发送。

    Detection of a rolling motion or sliding motion of a body part on a surface
    6.
    发明授权
    Detection of a rolling motion or sliding motion of a body part on a surface 有权
    检测表面上的身体部位的滚动运动或滑动运动

    公开(公告)号：US08760429B2

    公开(公告)日：2014-06-24

    申请号：US13935290

    申请日：2013-07-03

    Applicant: Avaya Inc.

    Inventor： Paul Roller Michaelis ,  David S. Mohler ,  Richard L. Robinson ,  Douglas Max Grover

    IPC: G06F3/041

    CPC classification number: G06F3/041 ,  G06F3/03547 ,  G06F3/042 ,  G06F3/0488 ,  G06F2203/0338

    Abstract: An optical scanner scans a first portion of a print of a body part such as a finger in a first area of an optical surface. The optical scanner detects a motion of the body part to a second area of the optical surface. This can be done in various ways. One way is for the optical scanner to detect a sliding motion of the body part to determine if most of the first portion of the print is in the second area. Another way is for the optical scanner to determine a rolling motion of the print based on a continuity of the print from the first area to the second area. A similar system and method is disclosed which detects a rolling motion of a body part by using a sleeve with multiple properties.

    Abstract translation: 光学扫描仪在光学表面的第一区域中扫描诸如手指的身体部位的印刷品的第一部分。 光学扫描器检测身体部分到光学表面的第二区域的运动。 这可以通过各种方式完成。 一种方式是光学扫描器检测身体部分的滑动运动，以确定打印的第一部分的大部分是否在第二区域。 另一种方式是光学扫描器基于从第一区域到第二区域的打印的连续性来确定打印件的滚动运动。 公开了一种类似的系统和方法，其通过使用具有多个特性的套筒来检测身体部分的滚动运动。

    Provision of inferentially derived guidance to emergency response personnel
    9.
    发明授权
    Provision of inferentially derived guidance to emergency response personnel 有权

    公开(公告)号：US09813883B2

    公开(公告)日：2017-11-07

    申请号：US14713112

    申请日：2015-05-15

    Applicant: Avaya Inc.

    Inventor： Paul Roller Michaelis ,  Mark J. Fletcher

    IPC: H04M11/04 ,  H04W4/22 ,  H04W12/06 ,  G06N5/04 ,  H04W48/20

    CPC classification number: H04W4/90 ,  G06N5/04 ,  H04W12/06 ,  H04W48/20

    Abstract: An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event. Another exemplary aspect relates to an inference engine for first responders that assists with making inferences based on received information and/or more or more prior inference(s) and optionally automatically providing the inference and/or a recommendation(s) to one or more destinations, such as a communications device. Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information.

    Navigational aid for emergency response personnel
    10.
    发明授权
    Navigational aid for emergency response personnel 有权

    公开(公告)号：US09706376B2

    公开(公告)日：2017-07-11

    申请号：US14713142

    申请日：2015-05-15

    Applicant: Avaya Inc.

    Inventor： Mark J. Fletcher ,  Paul Roller Michaelis

    IPC: H04M11/04 ,  H04W4/22 ,  H04W4/02 ,  H04W12/06 ,  H04W4/04 ,  H04W84/12

    CPC classification number: H04W4/90 ,  H04W4/025 ,  H04W4/043 ,  H04W12/06 ,  H04W84/12

    Abstract: An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event(s). Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information. Yet another aspect related to providing specific information based on location. One illustrative example is providing advertising information based on a location relative to an access point(s). Another example, is providing or limiting access to information on the back side of a firewall based on a device's location relative to an access point(s). Yet another example is dynamically modifying an authentication/login page to an access point based, for example, on a location.

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