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1.发明申请公开(公告)号：US20210185172A1
公开(公告)日：2021-06-17
申请号：US17249136
申请日：2021-02-22
摘要： A device receives, from a user device, a communication request that includes information identifying a user of the user device, an organization, and at least one reason for the communication request. The device determines, based on the communication request, information concerning the user, a telephone number associated with the organization, and a menu of an interactive voice response (IVR) system device associated with the telephone number. The device communicates, based on the information concerning the user, the menu of the IVR system device, and the at least one reason for the communication request, with the IVR system device via a communication session initiated based on the telephone number. The device determines, based on communicating with the IVR system device, a time that the user is to interact with the IVR system device via the communication session, and causes the user device to join the communication session at the time.
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公开(公告)号：US20210166026A1
公开(公告)日：2021-06-03
申请号：US17248794
申请日：2021-02-08
发明人： Sophie BERMUDEZ , Alexandra COLEVAS , Michael SAIA , Kaylyn GIBILTERRA , Sarah J. CUNNINGHAM , Salik SHAH
IPC分类号： G06K9/00 , H04L12/911 , G06N20/00
摘要： A processing platform may receive a plurality of images. The processing platform may determine respective asset types of the plurality of assets based on a computer vision technique. The processing platform may determine respective estimated values of the plurality of assets based on the respective asset types. The processing platform may provide information identifying the respective estimated values of the plurality of assets to two or more recipients. The processing platform may receive allocation information. The processing platform may determine a selected allocation of the plurality of assets for the two or more recipients based on the allocation information and using a second model. The processing platform may perform one or more actions based on the selected allocation.
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3.发明申请公开(公告)号：US20210264918A1
公开(公告)日：2021-08-26
申请号：US17302660
申请日：2021-05-10
摘要： A device obtains information concerning a plurality of customer service representatives to identify a customer service representative and a user device associated with the customer service representative. The device selects a test issue of a plurality of test issues to be presented to the customer service representative, and, based on the test issue, a virtual assistant to converse with the customer service representative. The device initiates, based on an availability of the user device, a communication session with the user device, and causes the virtual assistant to converse with the customer service representative regarding the test issue. The device obtains data concerning a performance of the customer service representative during the communication session, processes the data using a machine learning model to determine a performance score for the customer service representative, and causes, based on the performance score for the customer service representative, at least one action to be performed.
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公开(公告)号：US20200334774A1
公开(公告)日：2020-10-22
申请号：US16387048
申请日：2019-04-17
发明人： Alexandra COLEVAS , Sophie BERMUDEZ , Kaylyn GIBILTERRA , Sarah J. CUNNINGHAM , Salik SHAH , Michael SAIA
摘要： A platform receives transaction information for an entity, where the transaction information identifies a plurality of transactions associated with the entity, and receives entity information associated with the entity. The platform identifies, using a first model, a selected set of transactions based on the transaction information and the entity information, where the first model outputs information identifying the selected set of transactions based on the selected set of transactions being associated with an event, a theme, or a transaction parameter. The platform determines, using a second model, potential modifications to a document based on the selected set of transactions, where the second model receives the information identifying the selected set of transactions or information identifying the event, the theme, or the transaction parameter, and where the second model outputs information identifying the potential modifications. The platform provides the information identifying the potential modifications.
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公开(公告)号：US20200294483A1
公开(公告)日：2020-09-17
申请号：US15929922
申请日：2020-05-29
IPC分类号： G10L13/033 , G10L15/07 , G06F3/16
摘要： A device causes a communication session to be established between the device and a user device to allow the device and the user device to communicate speech, and receives user speech from the user device. The device processes the user speech using a natural language processing technique to determine a plurality of characteristics of the user speech, and updates a speech generation setting of a plurality of speech generation settings based on the plurality of characteristics of the user speech. The device generates, after updating the speech generation setting, device speech using a text-to-speech technique based on the speech generation setting, and sends the device speech to the user device.
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公开(公告)号：US20210152693A1
公开(公告)日：2021-05-20
申请号：US17248425
申请日：2021-01-25
IPC分类号： H04M3/523
摘要： A device receives, from a user device, a communication associated with a support issue encountered by a user of the user device and assigns the communication to a position in a support queue based on when the communication is received, wherein the support queue includes data identifying positions of other communications received from other users, and data identifying when the other communications were received. The device processes data identifying the communication and historical communication data describing prior communications associated with the user, with a model, to determine an average time spent on hold by the user for the prior communications. The device modifies the position of the communication in the support queue based on the average time and performs one or more actions based on modifying the position of the communication in the support queue.
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公开(公告)号：US20200334459A1
公开(公告)日：2020-10-22
申请号：US16535340
申请日：2019-08-08
发明人： Sophie BERMUDEZ , Alexandra COLEVAS , Michael SAIA , Kaylyn GIBILTERRA , Sarah J. CUNNINGHAM , Salik SHAH
IPC分类号： G06K9/00 , G06N20/00 , H04L12/911
摘要： A processing platform may receive a plurality of images. The processing platform may determine respective asset types of the plurality of assets based on a computer vision technique. The processing platform may determine respective estimated values of the plurality of assets based on the respective asset types. The processing platform may provide information identifying the respective estimated values of the plurality of assets to two or more recipients. The processing platform may receive allocation information. The processing platform may determine a selected allocation of the plurality of assets for the two or more recipients based on the allocation information and using a second model. The processing platform may perform one or more actions based on the selected allocation.
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8.发明申请公开(公告)号：US20200228654A1
公开(公告)日：2020-07-16
申请号：US16577195
申请日：2019-09-20
摘要： A device receives, from a user device, a communication request that includes information identifying a user of the user device, an organization, and at least one reason for the communication request. The device determines, based on the communication request, information concerning the user, a telephone number associated with the organization, and a menu of an interactive voice response (IVR) system device associated with the telephone number. The device communicates, based on the information concerning the user, the menu of the IVR system device, and the at least one reason for the communication request, with the IVR system device via a communication session initiated based on the telephone number. The device determines, based on communicating with the IVR system device, a time that the user is to interact with the IVR system device via the communication session, and causes the user device to join the communication session at the time.
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公开(公告)号：US20220303389A1
公开(公告)日：2022-09-22
申请号：US17805475
申请日：2022-06-06
IPC分类号： H04M3/523
摘要： A device receives, from a user device, a communication associated with a support issue encountered by a user of the user device and assigns the communication to a position in a support queue based on when the communication is received, wherein the support queue includes data identifying positions of other communications received from other users, and data identifying when the other communications were received. The device processes data identifying the communication and historical communication data describing prior communications associated with the user, with a model, to determine an average time spent on hold by the user for the prior communications. The device modifies the position of the communication in the support queue based on the average time and performs one or more actions based on modifying the position of the communication in the support queue.
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10.发明申请公开(公告)号：US20210256509A1
公开(公告)日：2021-08-19
申请号：US16791516
申请日：2020-02-14
IPC分类号： G06Q20/38
摘要： Various embodiments may be generally directed to techniques for planning currency exchange transactions based on customer-provided budgeting information associated with international travel. In some embodiments, an apparatus may comprise a network interface and processing circuitry coupled to the network interface, and the processing circuitry may be operative to forecast future requirements for one or more currencies based on travel budgeting information associated with scheduled international travel. In an example embodiment, the processing circuitry may receive travel budgeting information indicating one or more budgeted amounts of a first currency, determine a marginal currency requirement projection for a second currency based on the one or more budgeted amounts of the first currency, and update a currency requirement forecast for the second currency based on the marginal currency requirement projection. The embodiments are not limited in this context.
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