公开(公告)号：US09516167B2

公开(公告)日：2016-12-06

申请号：US14340526

申请日：2014-07-24

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vincent Pirat ,  Frederic Thomas ,  Boris Nicolas ,  Herbert W. A. Ristock ,  Philippe Rais

IPC: H04M1/64 ,  H04M3/51

CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为各个通信会话选择的媒体频道切换选项或选项的实现。

公开(公告)号：US20160028891A1

公开(公告)日：2016-01-28

申请号：US14340526

申请日：2014-07-24

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vincent Pirat ,  Frederic Thomas ,  Boris Nicolas ,  Herbert W.A. Ristock ,  Philippe Rais

IPC: H04M3/51

CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为各个通信会话选择的媒体频道切换选项或选项的实现。

公开(公告)号：US10476917B2

公开(公告)日：2019-11-12

申请号：US15369358

申请日：2016-12-05

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vincent Pirat ,  Frederic Thomas ,  Boris Nicolas ,  Herbert W. A. Ristock ,  Philippe Rais

IPC: H04M3/42 ,  H04L29/06 ,  H04M3/51

Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

公开(公告)号：US20170149844A1

公开(公告)日：2017-05-25

申请号：US15369358

申请日：2016-12-05

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vincent Pirat ,  Frederic Thomas ,  Boris Nicolas ,  Herbert W.A. Ristock ,  Philippe Rais

IPC: H04L29/06 ,  H04M3/51

CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.