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    COACHING WITH COLLABORATIVE EDITING
    1.
    发明申请
    COACHING WITH COLLABORATIVE EDITING 有权
    与合作编辑教学

    公开(公告)号：US20140214975A1

    公开(公告)日：2014-07-31

    申请号：US13753415

    申请日：2013-01-29

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Stéphane Blecon ,  Boris Nicolas

    IPC: H04L12/58

    CPC classification number: H04L51/046 ,  H04L51/00 ,  H04L51/04

    Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.

    Abstract translation: 一种方法具有用于从执行处理器上的软件的计算机化服务器从非暂时介质耦合到由联络中心中的人员操作的两个或多个计算机化设备的动作，以及在每个显示器中实时更新文本构图和编辑结果 作为操作耦合的计算机化设备的任何人在基于文本的通信应用中组合或编辑的计算机化设备。

    Media channel management apparatus for network communications sessions
    2.
    发明授权
    Media channel management apparatus for network communications sessions 有权
    用于网络通信会话的媒体信道管理装置

    公开(公告)号：US09516167B2

    公开(公告)日：2016-12-06

    申请号：US14340526

    申请日：2014-07-24

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Vincent Pirat ,  Frederic Thomas ,  Boris Nicolas ,  Herbert W. A. Ristock ,  Philippe Rais

    IPC: H04M1/64 ,  H04M3/51

    CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

    Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

    Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为各个通信会话选择的媒体频道切换选项或选项的实现。

    MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
    3.
    发明申请
    MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS 有权
    媒体通信管理装置网络通信会议

    公开(公告)号：US20160028891A1

    公开(公告)日：2016-01-28

    申请号：US14340526

    申请日：2014-07-24

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Vincent Pirat ,  Frederic Thomas ,  Boris Nicolas ,  Herbert W.A. Ristock ,  Philippe Rais

    IPC: H04M3/51

    CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

    Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

    Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为各个通信会话选择的媒体频道切换选项或选项的实现。

    COACHING WITH COLLABORATIVE EDITING
    7.
    发明申请
    COACHING WITH COLLABORATIVE EDITING 有权
    与合作编辑教学

    公开(公告)号：US20160014058A1

    公开(公告)日：2016-01-14

    申请号：US14859881

    申请日：2015-09-21

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Stéphane Blecon ,  Boris Nicolas

    IPC: H04L12/58

    CPC classification number: H04L51/046 ,  H04L51/00 ,  H04L51/04

    Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.

    Abstract translation: 一种方法具有用于从执行处理器上的软件的计算机化服务器从非暂时介质耦合到由联络中心中的人员操作的两个或多个计算机化设备的动作，以及在每个显示器中实时更新文本构图和编辑结果 作为操作耦合的计算机化设备的任何人在基于文本的通信应用中组合或编辑的计算机化设备。

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