公开(公告)号：US20170192840A1

公开(公告)日：2017-07-06

申请号：US15313111

申请日：2014-08-26

Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, LP

Inventor： JEFFREY KEVIN JEANSONNE ,  VALI ALI ,  DUANE J GATLIN

IPC: G06F11/07 ,  G06F11/30 ,  G06F11/00

CPC classification number: G06F11/0784 ,  G06F11/006 ,  G06F11/0766 ,  G06F11/0793 ,  G06F11/3065 ,  G06F2201/865 ,  H04L1/0061

Abstract: According to an example of providing an instruction to resolve a computing device error, a connection with a first computing device is established and an error code and an identifier from the first computing device are received. An instruction associated with the error code is fetched, and contact information for a user of the first computing device is determined. The instruction is transmitted to the user of the first computing device, wherein transmitting the instruction to the user of the first computing device comprises transmitting the instruction to a second computing device.

公开(公告)号：US20170111867A1

公开(公告)日：2017-04-20

申请号：US15308318

申请日：2014-06-30

Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY. LP.

Inventor： JEFFREY KEVIN JEANSONNE ,  VALIUDDIN ALI ,  RICHARD A BRAMLEY, JR. ,  DUANE J GATLIN

IPC: H04W52/02 ,  H04L29/08

CPC classification number: H04W52/0235 ,  G06F1/3209 ,  H04L67/10 ,  H04L67/141 ,  H04L67/18 ,  H04L67/42 ,  Y02D70/142

Abstract: Examples herein disclose establishing a connection from a controller in a computing device to a management server over a network. The examples retrieve a command from the management server.