公开(公告)号：US20170185255A1

公开(公告)日：2017-06-29

申请号：US15362731

申请日：2016-11-28

Applicant: SAP SE

Inventor： Frank Brunswig ,  Swarnava Chatterjee ,  Gayathri D ,  Rachel Ebner ,  Niels Hebling ,  Joerg Goeppert ,  Ioannis Grammatikakis ,  Christina Hall ,  Klaus Herter ,  Steffen Huester ,  Florian Jann ,  Matthias Kruse ,  Hergen Siefken ,  Martin Steiner

IPC: G06F3/0484 ,  G06F17/27 ,  G06F17/24 ,  G06Q10/06

CPC classification number: G06F17/241 ,  G06F17/278 ,  G06Q10/06311

Abstract: A workflow assistant can provide for improved memory aids and workflow management. The workflow assistant can retrieve context information from a base application to facilitate the creation of memory aids and workflow management items. Textual analysis can be applied to user input to determine data elements, data objects, assistant items, and collections that may be relevant to a memory or workflow aid. The workflow assistant can suggest actions for a user to take, such as based on text analysis of user input or the contents of a collection. Technical features such as a context analyzer that retrieves information from the base application for access by the workflow assistant can make the workflow assistant more dynamic and reduce the user interaction needed to create or modify a memory or workflow aid.

公开(公告)号：US20170329466A1

公开(公告)日：2017-11-16

申请号：US15390262

申请日：2016-12-23

Applicant: SAP SE

Inventor： Michael Krenkler ,  Florian Jann ,  Tzanko Stefanov ,  Martin Steiner ,  Dirk Wodtke ,  Annette Jann ,  Emil Voutta ,  Stefan Kirchfeld ,  Kai Richter ,  Ioannis Grammatikakis ,  Matthias Kruse ,  Maria Cabahug

IPC: G06F3/0482 ,  G06F17/27 ,  G06F3/0488

CPC classification number: G06F17/2785 ,  G06F9/453

Abstract: A computer-implemented method for interacting with a digital personal assistant having a user interface includes displaying a user interface for a digital personal assistant, receiving user input through the user interface for the digital personal assistant, the user input including a user selection of a collection data structure, containing one or more items, from a set of collection data structures, determining at least a context indicia and a user role, processing at least one item in the selected collection data structure using the context indicia and the user role and generating information for display on the user interface responsive to results of the processing.

公开(公告)号：US10986045B2

公开(公告)日：2021-04-20

申请号：US16517816

申请日：2019-07-22

Applicant: SAP SE

Inventor： Stefan Kirchfeld ,  Sean Doyle ,  Martin Steiner ,  Matthias Kruse

IPC: H04L12/58

Abstract: Disclosed herein are system, method, and computer program product embodiments for providing a single point of interaction for communicating with a first agent and a second agent. An embodiment operates by a server sending a preliminary request for a preliminary response to the first agent and the second agent and, based on the preliminary request, receiving the preliminary response from the first agent. Thereafter, the server determines that the first agent is a preferred agent based on the preliminary response and maintains a line of communication to the preferred agent. The server then sends a follow-up request for a follow-up response different from the preliminary request to the preferred agent over the line of communication and receives the follow-up response from the preferred agent over the line of communication.

公开(公告)号：US10534635B2

公开(公告)日：2020-01-14

申请号：US15392375

申请日：2016-12-28

Applicant: SAP SE

Inventor： Florian Jann ,  Matthias Kruse ,  Martin Steiner ,  Stefan Kirchfeld ,  Michael Krenkler ,  Kai Richter ,  Annette Jann ,  Emil Voutta ,  Maria Cabahug ,  Ioannis Grammatikakis ,  Tzanko Stefanov ,  Dirk Wodtke

IPC: G06F9/46 ,  G06F9/48 ,  G06F9/451 ,  G06N20/00 ,  G06F9/54 ,  G06Q10/10 ,  G06Q30/06

Abstract: Disclosed herein are system, method, and computer program product embodiments for managing completion of a task. An embodiment operates by receiving a selection of a collection configured to complete the task. The embodiment determines a context indicator for analyzing an application object in the selected collection. The embodiment processes the application object in based on the context indicator to generate information for completing the task. Another embodiment operates by receiving a selection of a collection configured to complete a task. The embodiment then determines that completion of the task requires solving a situation defined by a situation definition. The embodiment then identifies an anchor application object in the selected collection based on the situation definition. The embodiment then generates related information and a set of actions for solving the situation based on the anchor application object and the situation definition.