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公开(公告)号：US11223656B2
公开(公告)日：2022-01-11
申请号：US16706994
申请日：2019-12-09
Applicant: salesforce.com, inc.
Inventor： Tyler Ziemann , Harish Peri , Atul Singh
IPC: H04L29/06
Abstract: The technology disclosed relates to enhancing trust for person-related data sources by tracking person-related sources using trust objects that hold trust metadata. In particular, it relates to generating trust-enhanced data by appending trust metadata to social media content and other business-to-business entities, and further using the trust-enhanced data to develop social engagement models based on customer preferences. The trust metadata described includes names, interface categories and origins of the person-related data sources along with customer engagement preferences and connection types.
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公开(公告)号：US10313476B2
公开(公告)日：2019-06-04
申请号：US15489072
申请日：2017-04-17
Applicant: salesforce.com, inc.
Inventor： Charlie Isaacs , Antony Passemard , Harish Peri , Seema Kumar
Abstract: The technology disclosed relates to creating an audit trail of data incorporation in user profiles. In particular, it relates to linking trust objects to fields of the user profiles.The technology disclosed also relates to maintaining an opt trail that captures user opt-ins by recording the circumstances surrounding opt-in actions. In particular, it relates to linking trust objects to user profiles that connect users to an advertising campaign.The technology disclosed further relates to tracking and measuring reputation of product models in consumer markets. In particular, it relates to assembling consumer feedback on the product models from online social networks and service records of the product models and applying sentiment analysis on the consumer feedback.
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公开(公告)号：US20140115004A1
公开(公告)日：2014-04-24
申请号：US14145735
申请日：2013-12-31
Applicant: SALESFORCE.COM, INC.
Inventor： Charlie Isaacs , Antony Passemard Passemard , Harish Peri , Seema Kumar
IPC: G06F21/62
CPC classification number: H04L67/306 , G06F17/30867 , G06F21/604 , G06F21/62 , G06Q30/02 , H04L29/08936 , H04L63/10 , H04L63/102 , H04L63/20
Abstract: The technology disclosed relates to creating an audit trail of data incorporation in user profiles. In particular, it relates to linking trust objects to fields of the user profiles.The technology disclosed also relates to maintaining an opt trail that captures user opt-ins by recording the circumstances surrounding opt-in actions. In particular, it relates to linking trust objects to user profiles that connect users to an advertising campaign.The technology disclosed further relates to tracking and measuring reputation of product models in consumer markets. In particular, it relates to assembling consumer feedback on the product models from online social networks and service records of the product models and applying sentiment analysis on the consumer feedback.
Abstract translation: 所公开的技术涉及在用户简档中创建数据并入的审计跟踪。 特别地，它涉及将信任对象链接到用户简档的字段。 所披露的技术还涉及通过记录关于选择加入行动的情况来维护选择路径，捕获用户选择加入。 特别地，它涉及将信任对象链接到将用户连接到广告活动的用户简档。 所披露的技术进一步涉及跟踪和衡量消费者市场中产品模型的声誉。 特别涉及从产品模型的在线社交网络和服务记录的消费者反馈信息，以及对消费者反馈情绪分析的应用。
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公开(公告)号：US10542043B2
公开(公告)日：2020-01-21
申请号：US13791295
申请日：2013-03-08
Applicant: salesforce.com, inc.
Inventor： Tyler Ziemann , Harish Peri , Atul Singh
IPC: H04L29/06
Abstract: The technology disclosed relates to enhancing trust for person-related data sources by tracking person-related sources using trust objects that hold trust metadata. In particular, it relates to generating trust-enhanced data by appending trust metadata to social media content and other business-to-business entities, and further using the trust-enhanced data to develop social engagement models based on customer preferences. The trust metadata described includes names, interface categories and origins of the person-related data sources along with customer engagement preferences and connection types.
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Patent Agency Ranking
公开(公告)号：US09898519B2
公开(公告)日：2018-02-20
申请号：US14028277
申请日：2013-09-16
Applicant: salesforce.com, inc.
Inventor： Harish Peri , Saurin G Shah , Blake Markham , Ashwini Govindaraman
CPC classification number: G06F17/30581 , G06Q50/01
Abstract: The technology disclosed relates to incorporating social data in CRM systems by a single social syn action. In particular, it relates to appending social data to prospect or contact objects of CRM systems by finding multiple social handles for the prospect or contact objects. The multiple social handles identify social profiles of the corresponding prospects or contacts on various social network platforms.The technology disclosed also relates to personalizing customer service experience of customers. In particular, it relates to identifying conversation preferences and interests of the customers based on information specified in their social profiles on different social network platforms. The conversation preferences and interests are used to customize interactions with the customer during the course of the customer service.
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公开(公告)号：US20140373182A1
公开(公告)日：2014-12-18
申请号：US14266525
申请日：2014-04-30
Applicant: SALESFORCE.COM, INC.
Inventor： Harish Peri , Shiela Jacques , Atul Singh
IPC: G06F21/62
CPC classification number: G06F21/6245
Abstract: The technology disclosed relates to automated compliance with data privacy laws of varying jurisdictions. In particular, it relates to constructing trust filters that automatically restrict collection, use, processing, transfer, or consumption of any person-related data that do not meet the data privacy regulations of the applicable jurisdictions. The trust filters are constructed dependent on associating person-related data entities with trust objects that track person-related data sources.
Abstract translation: 所披露的技术涉及自动遵守不同司法管辖区的数据隐私法。 特别地，它涉及构建信任过滤器，其自动限制不符合适用司法管辖区的数据隐私条例的任何与人相关的数据的收集，使用，处理，转移或消费。 信任过滤器依赖于将与人相关的数据实体与跟踪人员相关数据源的信任对象相关联。
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公开(公告)号：US10430608B2
公开(公告)日：2019-10-01
申请号：US14266525
申请日：2014-04-30
Applicant: Salesforce.com, Inc.
Inventor： Harish Peri , Shiela Jacques , Atul Singh
Abstract: The technology disclosed relates to automated compliance with data privacy laws of varying jurisdictions. In particular, it relates to constructing trust filters that automatically restrict collection, use, processing, transfer, or consumption of any person-related data that do not meet the data privacy regulations of the applicable jurisdictions. The trust filters are constructed dependent on associating person-related data entities with trust objects that track person-related data sources.
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公开(公告)号：US09626523B2
公开(公告)日：2017-04-18
申请号：US14145735
申请日：2013-12-31
Applicant: salesforce.com, inc.
Inventor： Charlie Isaacs , Antony Passemard , Harish Peri , Seema Kumar
CPC classification number: H04L67/306 , G06F17/30867 , G06F21/604 , G06F21/62 , G06Q30/02 , H04L29/08936 , H04L63/10 , H04L63/102 , H04L63/20
Abstract: The technology disclosed relates to creating an audit trail of data incorporation in user profiles. In particular, it relates to linking trust objects to fields of the user profiles.The technology disclosed also relates to maintaining an opt trail that captures user opt-ins by recording the circumstances surrounding opt-in actions. In particular, it relates to linking trust objects to user profiles that connect users to an advertising campaign.The technology disclosed further relates to tracking and measuring reputation of product models in consumer markets. In particular, it relates to assembling consumer feedback on the product models from online social networks and service records of the product models and applying sentiment analysis on the consumer feedback.
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公开(公告)号：US20140081913A1
公开(公告)日：2014-03-20
申请号：US14028277
申请日：2013-09-16
Applicant: salesforce.com, inc.
Inventor： Harish Peri , Saurin G. Shah , Blake Markham , Ashwini Govindaraman
IPC: G06F17/30
CPC classification number: G06F17/30581 , G06Q50/01
Abstract: The technology disclosed relates to incorporating social data in CRM systems by a single social syn action. In particular, it relates to appending social data to prospect or contact objects of CRM systems by finding multiple social handles for the prospect or contact objects. The multiple social handles identify social profiles of the corresponding prospects or contacts on various social network platforms.The technology disclosed also relates to personalizing customer service experience of customers. In particular, it relates to identifying conversation preferences and interests of the customers based on information specified in their social profiles on different social network platforms. The conversation preferences and interests are used to customize interactions with the customer during the course of the customer service.
Abstract translation: 所公开的技术涉及通过单一的社会同步动作将社交数据纳入CRM系统。 特别地，它涉及通过为潜在客户或联系人对象找到多个社交句柄来将社交数据附加到CRM系统的潜在客户或联系人对象。 多个社会手段确定了各种社交网络平台上相应的前景或联系人的社会概况。 所披露的技术还涉及个性化客户的客户服务体验。 特别地，它涉及基于在不同社交网络平台上的社交简档中指定的信息来识别客户的对话偏好和兴趣。 会话偏好和兴趣用于在客户服务过程中定制与客户的交互。
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