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公开(公告)号：US10375006B2
公开(公告)日：2019-08-06
申请号：US15494417
申请日：2017-04-21
Applicant: salesforce.com, inc.
Inventor： Ashwini Govindaraman
Abstract: The technology disclosed relates to embedding private comments in public messages. In particular, it relates to customizing public messages by including private comments that are directed to specific recipients. The private comments are included in the context of the public messages sent to their intended recipients but excluded from the public message when it is sent to other recipients. The private comments can be viewable only to their intended recipients and in the context of the public response. The public response as seen by recipients not intended to receive private comments does not include the private comments. This enables a sender of a private comment to efficiently communicate selected information to specific recipients without burdening all recipients with information which may not be relevant for them. Furthermore, it preserves the overall context of the original message.
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公开(公告)号：US09634977B2
公开(公告)日：2017-04-25
申请号：US14015989
申请日：2013-08-30
Applicant: salesforce.com, inc.
Inventor： Ashwini Govindaraman
CPC classification number: H04L51/32 , G06F21/6245
Abstract: The technology disclosed relates to embedding private comments in public messages. In particular, it relates to customizing public messages by including private comments that are directed to specific recipients. The private comments are included in the context of the public messages sent to their intended recipients but excluded from the public message when it is sent to other recipients. The private comments can be viewable only to their intended recipients and in the context of the public response. The public response as seen by recipients not intended to receive private comments does not include the private comments. This enables a sender of a private comment to efficiently communicate selected information to specific recipients without burdening all recipients with information which may not be relevant for them. Furthermore, it preserves the overall context of the original message.
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公开(公告)号：US20140095634A1
公开(公告)日：2014-04-03
申请号：US14015989
申请日：2013-08-30
Applicant: salesforce.com, inc.
Inventor： Ashwini Govindaraman
IPC: H04L12/58
CPC classification number: H04L51/32 , G06F21/6245
Abstract: The technology disclosed relates to embedding private comments in public messages. In particular, it relates to customizing public messages by including private comments that are directed to specific recipients. The private comments are included in the context of the public messages sent to their intended recipients but excluded from the public message when it is sent to other recipients. The private comments can be viewable only to their intended recipients and in the context of the public response. The public response as seen by recipients not intended to receive private comments does not include the private comments. This enables a sender of a private comment to efficiently communicate selected information to specific recipients without burdening all recipients with information which may not be relevant for them. Furthermore, it preserves the overall context of the original message.
Abstract translation: 所公开的技术涉及在私人消息中嵌入私人评论。 特别地，它涉及通过包括针对特定收件人的私有注释来定制公共消息。 私人评论被包含在发送到其预期收件人的公共消息的上下文中，但在公开消息被发送到其他收件人时被排除。 私人评论只能针对他们预期的收件人，并且在公众响应的范围内。 收件人无意收到私人评论的公众回应不包括私人评论。 这使私人评论的发件人有效地将选定的信息传达给特定收件人，而不会对所有收件人造成负面影响，而这些信息可能与其无关。 此外，它保留了原始消息的整体上下文。
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公开(公告)号：US11157859B2
公开(公告)日：2021-10-26
申请号：US14332558
申请日：2014-07-16
Applicant: salesforce.com, inc.
Inventor： Nima Motamedi , Ashwini Govindaraman , Gregory Lapouchnian , James Fai-Kuen Tam , Shaahin Mehdinezhad Rushan , Tam Duc Tran , Alireza Bakhtiari Koohsorkhi
IPC: G06Q10/06 , G06F40/134
Abstract: Some embodiments of the present invention include a method for creating, via a first user interface, at least one link in a performance summary to link to supporting information of an employee's work associated with the performance summary. The performance summary including the at least one link is then displayed via the first user interface. The method then detects, via the first user interface, when the at least one link in the performance summary is selected. Responsive to the at least one link being selected, the supporting information of the employee's work associated with the performance summary is displayed via the first user interface.
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公开(公告)号：US09898519B2
公开(公告)日：2018-02-20
申请号：US14028277
申请日：2013-09-16
Applicant: salesforce.com, inc.
Inventor： Harish Peri , Saurin G Shah , Blake Markham , Ashwini Govindaraman
CPC classification number: G06F17/30581 , G06Q50/01
Abstract: The technology disclosed relates to incorporating social data in CRM systems by a single social syn action. In particular, it relates to appending social data to prospect or contact objects of CRM systems by finding multiple social handles for the prospect or contact objects. The multiple social handles identify social profiles of the corresponding prospects or contacts on various social network platforms.The technology disclosed also relates to personalizing customer service experience of customers. In particular, it relates to identifying conversation preferences and interests of the customers based on information specified in their social profiles on different social network platforms. The conversation preferences and interests are used to customize interactions with the customer during the course of the customer service.
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Patent Agency Ranking
公开(公告)号：US20180253802A1
公开(公告)日：2018-09-06
申请号：US15972861
申请日：2018-05-07
Applicant: SALESFORCE.COM, INC.
Inventor： Ashwini Govindaraman
Abstract: The technology disclosed relates to identifying and notifying a user of nearby attendees at a mega attendance event who are in user's social graph by comparing the user's social graph to a list of event attendees. The identified attendees can be stratified into social graph tags that annotate, categorize and prioritize other users in the user's social graph. The technology disclosed also relates to identifying and notifying the user of nearby attendees of sessions at the event who meet introduction preferences of the user by finding matches between introduction preference attributes specified by the user and attributes of the attendees provided by the list of event attendees.
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公开(公告)号：US20140081715A1
公开(公告)日：2014-03-20
申请号：US14032171
申请日：2013-09-19
Applicant: salesforce.com, inc.
Inventor： Ashwini Govindaraman , Daniel Debow , David Stein , Jager McConnell , Ciara Peter
CPC classification number: G06Q10/06398 , G06Q50/2057
Abstract: The technology disclosed relates to tracking performance and initiatives of employees and automatically and proactively providing personalized coaching based on each employee's performance. In particular, it relates to automatically issuing personalized performance enhancement insights to an employee by evaluating the employee's current performance against progress features and exception features through timely performance checks. The progress features indicate a progression of an individual across a work cycle and exception features indicate low or high performance of the individual during the work cycle. Thus the personalized performance enhancement insights are automatically awarded when the current performance of the employee evidences lags in progress, regression, or low or high performance.
Abstract translation: 所披露的技术涉及跟踪员工的绩效和举措，并根据每位员工的表现自动主动提供个性化辅导。 特别地，它涉及通过及时的性能检查来评估员工目前的绩效与进度特征和异常特征，从而自动发布员工的个性化绩效增强见解。 进度功能表示个人在整个工作周期内的进展情况，异常特征指示个人在工作周期中的低绩效或高绩效。 因此，当员工证据的当前绩效落后，回归或低绩效或高绩效时，个性化绩效提升见解将自动获得。
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公开(公告)号：US20180069824A1
公开(公告)日：2018-03-08
申请号：US15494417
申请日：2017-04-21
Applicant: salesforce.com, inc.
Inventor： Ashwini Govindaraman
CPC classification number: H04L51/32 , G06F21/6245
Abstract: The technology disclosed relates to embedding private comments in public messages. In particular, it relates to customizing public messages by including private comments that are directed to specific recipients. The private comments are included in the context of the public messages sent to their intended recipients but excluded from the public message when it is sent to other recipients. The private comments can be viewable only to their intended recipients and in the context of the public response. The public response as seen by recipients not intended to receive private comments does not include the private comments. This enables a sender of a private comment to efficiently communicate selected information to specific recipients without burdening all recipients with information which may not be relevant for them. Furthermore, it preserves the overall context of the original message.
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公开(公告)号：US20140081913A1
公开(公告)日：2014-03-20
申请号：US14028277
申请日：2013-09-16
Applicant: salesforce.com, inc.
Inventor： Harish Peri , Saurin G. Shah , Blake Markham , Ashwini Govindaraman
IPC: G06F17/30
CPC classification number: G06F17/30581 , G06Q50/01
Abstract: The technology disclosed relates to incorporating social data in CRM systems by a single social syn action. In particular, it relates to appending social data to prospect or contact objects of CRM systems by finding multiple social handles for the prospect or contact objects. The multiple social handles identify social profiles of the corresponding prospects or contacts on various social network platforms.The technology disclosed also relates to personalizing customer service experience of customers. In particular, it relates to identifying conversation preferences and interests of the customers based on information specified in their social profiles on different social network platforms. The conversation preferences and interests are used to customize interactions with the customer during the course of the customer service.
Abstract translation: 所公开的技术涉及通过单一的社会同步动作将社交数据纳入CRM系统。 特别地，它涉及通过为潜在客户或联系人对象找到多个社交句柄来将社交数据附加到CRM系统的潜在客户或联系人对象。 多个社会手段确定了各种社交网络平台上相应的前景或联系人的社会概况。 所披露的技术还涉及个性化客户的客户服务体验。 特别地，它涉及基于在不同社交网络平台上的社交简档中指定的信息来识别客户的对话偏好和兴趣。 会话偏好和兴趣用于在客户服务过程中定制与客户的交互。
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公开(公告)号：US20140081884A1
公开(公告)日：2014-03-20
申请号：US14028311
申请日：2013-09-16
Applicant: salesforce.com, inc.
Inventor： Ashwini Govindaraman , Stephanie Robotham , Jenny Yoon , Alan O'Connor , Jayesh Sureshchandra
IPC: G06Q10/10
CPC classification number: G06Q10/1053 , G06Q10/10
Abstract: The technology disclosed further relates to efficiently referring recruiting candidates. In particular, it relates to providing a streamlined referral flow that enables a user to instantly refer a person whom the user has opportunistically met. The streamlined referral flow creates referral profiles of recruiting candidates based on commentary provided by a referrer and social data of the recruiting candidates assembled from one or more person-related data sources.
Abstract translation: 所披露的技术进一步涉及有效地引用招聘候选人。 特别地，它涉及提供简化的推荐流程，其使得用户能够即时地引用用户机会地遇到的人。 精简推荐流程根据参考人员提供的评论和从一个或多个与人相关的数据源汇编的招聘候选人的社会数据，创建招聘候选人的转介资料。
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