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公开(公告)号：US09626523B2
公开(公告)日：2017-04-18
申请号：US14145735
申请日：2013-12-31
Applicant: salesforce.com, inc.
Inventor： Charlie Isaacs , Antony Passemard , Harish Peri , Seema Kumar
CPC classification number: H04L67/306 , G06F17/30867 , G06F21/604 , G06F21/62 , G06Q30/02 , H04L29/08936 , H04L63/10 , H04L63/102 , H04L63/20
Abstract: The technology disclosed relates to creating an audit trail of data incorporation in user profiles. In particular, it relates to linking trust objects to fields of the user profiles.The technology disclosed also relates to maintaining an opt trail that captures user opt-ins by recording the circumstances surrounding opt-in actions. In particular, it relates to linking trust objects to user profiles that connect users to an advertising campaign.The technology disclosed further relates to tracking and measuring reputation of product models in consumer markets. In particular, it relates to assembling consumer feedback on the product models from online social networks and service records of the product models and applying sentiment analysis on the consumer feedback.
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公开(公告)号：US20160335414A1
公开(公告)日：2016-11-17
申请号：US14712435
申请日：2015-05-14
Applicant: salesforce.com, inc.
Inventor： Charlie Isaacs
CPC classification number: G06F19/3456 , G06F11/0766 , G06F11/079 , G06F11/0793 , G06F19/00 , G06N5/022 , G16H20/10
Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for automated device management, and more specifically, for detecting exceptions in devices and facilitating workflows to resolve the exceptions. In one innovative aspect, a database system is configurable to maintain at least one knowledge database storing a plurality of prescriptions, each prescription defining a respective action-oriented workflow for one or more exceptions. The system is further configurable to receive device data associated with the devices, analyze the received device data, and detect occurrences of exceptions based on the analysis. The system is further configurable to determine whether the knowledge base includes a prescription for a detected exception, and responsive to a determination that the knowledge base includes a prescription for the detected exception, trigger a first workflow for remedying the detected exception based on the prescription.
Abstract translation: 公开了用于自动化设备管理的系统，设备，方法和存储介质的一些示例，更具体地，用于检测设备中的异常并促进工作流来解决异常。 在一个创新方面，数据库系统可配置为维护存储多个处方的至少一个知识数据库，每个处方为一个或多个异常定义相应的面向行动的工作流。 该系统还可配置为接收与设备相关联的设备数据，分析所接收的设备数据，以及基于分析来检测异常发生。 该系统还可配置以确定知识库是否包括用于检测到的例外的处方，并且响应于确定知识库包括针对检测到的异常的处方，触发第一工作流程以基于处方来补救检测到的异常。
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Patent Agency Ranking
公开(公告)号：US10313476B2
公开(公告)日：2019-06-04
申请号：US15489072
申请日：2017-04-17
Applicant: salesforce.com, inc.
Inventor： Charlie Isaacs , Antony Passemard , Harish Peri , Seema Kumar
Abstract: The technology disclosed relates to creating an audit trail of data incorporation in user profiles. In particular, it relates to linking trust objects to fields of the user profiles.The technology disclosed also relates to maintaining an opt trail that captures user opt-ins by recording the circumstances surrounding opt-in actions. In particular, it relates to linking trust objects to user profiles that connect users to an advertising campaign.The technology disclosed further relates to tracking and measuring reputation of product models in consumer markets. In particular, it relates to assembling consumer feedback on the product models from online social networks and service records of the product models and applying sentiment analysis on the consumer feedback.
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公开(公告)号：US10296717B2
公开(公告)日：2019-05-21
申请号：US14712435
申请日：2015-05-14
Applicant: salesforce.com, inc.
Inventor： Charlie Isaacs
Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for automated device management, and more specifically, for detecting exceptions in devices and facilitating workflows to resolve the exceptions. In one innovative aspect, a database system is configurable to maintain at least one knowledge database storing a plurality of prescriptions, each prescription defining a respective action-oriented workflow for one or more exceptions. The system is further configurable to receive device data associated with the devices, analyze the received device data, and detect occurrences of exceptions based on the analysis. The system is further configurable to determine whether the knowledge base includes a prescription for a detected exception, and responsive to a determination that the knowledge base includes a prescription for the detected exception, trigger a first workflow for remedying the detected exception based on the prescription.
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公开(公告)号：US20140115004A1
公开(公告)日：2014-04-24
申请号：US14145735
申请日：2013-12-31
Applicant: SALESFORCE.COM, INC.
Inventor： Charlie Isaacs , Antony Passemard Passemard , Harish Peri , Seema Kumar
IPC: G06F21/62
CPC classification number: H04L67/306 , G06F17/30867 , G06F21/604 , G06F21/62 , G06Q30/02 , H04L29/08936 , H04L63/10 , H04L63/102 , H04L63/20
Abstract: The technology disclosed relates to creating an audit trail of data incorporation in user profiles. In particular, it relates to linking trust objects to fields of the user profiles.The technology disclosed also relates to maintaining an opt trail that captures user opt-ins by recording the circumstances surrounding opt-in actions. In particular, it relates to linking trust objects to user profiles that connect users to an advertising campaign.The technology disclosed further relates to tracking and measuring reputation of product models in consumer markets. In particular, it relates to assembling consumer feedback on the product models from online social networks and service records of the product models and applying sentiment analysis on the consumer feedback.
Abstract translation: 所公开的技术涉及在用户简档中创建数据并入的审计跟踪。 特别地，它涉及将信任对象链接到用户简档的字段。 所披露的技术还涉及通过记录关于选择加入行动的情况来维护选择路径，捕获用户选择加入。 特别地，它涉及将信任对象链接到将用户连接到广告活动的用户简档。 所披露的技术进一步涉及跟踪和衡量消费者市场中产品模型的声誉。 特别涉及从产品模型的在线社交网络和服务记录的消费者反馈信息，以及对消费者反馈情绪分析的应用。
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公开(公告)号：US20160103856A1
公开(公告)日：2016-04-14
申请号：US14512435
申请日：2014-10-12
Applicant: salesforce.com, inc.
Inventor： Charlie Isaacs
CPC classification number: H04L67/306 , G06F16/24565 , G06F16/24575
Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for generating and integrating experiences for a user to provide an amalgamated experience. In some implementations, a system includes an experience-generating platform configured to receive event data indicating the occurrence of an event; determine whether one or more triggers are satisfied based on the event data; when a one of the triggers is satisfied, identify a next one of the activities; and when a last one of the triggers is satisfied or a last one of the activities is determined to completed, determine that the experience has ended and identify a next activity associated with a next experience.
Abstract translation: 公开了用于生成和集成用户提供合并体验的体验的系统，装置，方法和存储介质的一些示例。 在一些实施方式中，系统包括经验生成平台，被配置为接收指示事件发生的事件数据; 基于事件数据确定是否满足一个或多个触发器; 当一个触发器被满足时，识别下一个活动; 并且当最后一个触发器被满足或者最后一个触发器被确定为完成时，确定该经验已经结束并识别与下一个经验相关联的下一个活动。
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公开(公告)号：US20130346189A1
公开(公告)日：2013-12-26
申请号：US13924779
申请日：2013-06-24
Applicant: salesforce.com inc.
Inventor： Charlie Isaacs
IPC: G06Q30/02
CPC classification number: G06Q30/0261 , G06Q30/0255 , G06Q30/0267
Abstract: The technology disclosed relates to connecting a user's location via a location mediation server with indications of interest in products and product groups and in real time. An application executing on a user's mobile computing device supplies a location. The location mediation server works with the application, using various allocations of effort, to match current locations to sales environments that set the product(s) of interest and, in some implementations, to product exemplars outside sales environments.
Abstract translation: 所公开的技术涉及通过位置中介服务器将用户的位置与产品和产品组中的感兴趣的实时连接。 在用户的移动计算设备上执行的应用程序提供位置。 位置中介服务器与应用程序一起使用，使用各种分配的努力，将当前位置与设置感兴趣的产品（在某些实现中）到销售环境之外的产品样本的销售环境相匹配。
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