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    System and method for dialog management within a call handling system
    1.
    发明申请
    System and method for dialog management within a call handling system 有权
    呼叫处理系统内对话管理的系统和方法

    公开(公告)号：US20050238161A1

    公开(公告)日：2005-10-27

    申请号：US10830599

    申请日：2004-04-22

    申请人： Sherif Yacoub ,  Roland Burns

    发明人： Sherif Yacoub ,  Roland Burns

    IPC分类号： H04M3/00 ,  H04M3/51 ,  H04M5/00

    CPC分类号： H04M3/5166 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/60

    摘要： A system and method for dialog management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an operator; monitoring a dialog attribute; presenting an instantaneous value of the dialog attribute on an operator display; and effecting a dialog rule in response to a value of the dialog attribute. The system discloses means for effecting the method.

    摘要翻译： 公开了一种在呼叫处理系统内进行对话管理的系统和方法。 该方法公开：启动联系人和操作者之间的对话; 监控对话属性; 在操作员显示器上呈现对话属性的瞬时值; 并响应对话框属性的值来实现对话规则。 该系统公开了实现该方法的手段。

    System and method for language variation guided operator selection
    2.
    发明申请
    System and method for language variation guided operator selection 有权
    语言变异引导操作者选择的系统和方法

    公开(公告)号：US20050171792A1

    公开(公告)日：2005-08-04

    申请号：US10769240

    申请日：2004-01-30

    申请人： Xiaofan Lin ,  Steven Simske ,  Sherif Yacoub ,  Roland Burns

    发明人： Xiaofan Lin ,  Steven Simske ,  Sherif Yacoub ,  Roland Burns

    IPC分类号： G06Q10/00 ,  G10L15/00 ,  H04M3/51 ,  H04M3/523 ,  G06F17/60

    CPC分类号： G10L15/005 ,  G06Q10/06 ,  H04M3/5166 ,  H04M3/5233 ,  H04M2203/2061

    摘要： A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.

    摘要翻译： 公开了一种用于语言变化引导操作员选择的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 识别联系人所说的语言变体; 确定一组操作者内的每个操作者的语言变化的技能水平; 选择语言变化中的技能水平高于预定值的运算符; 并将该联系人的对话框传送给操作员。 该系统公开了用于实现该方法的手段和实施例。

    System and method for sharing notes
    3.
    发明申请
    System and method for sharing notes 有权

    公开(公告)号：US20060206564A1

    公开(公告)日：2006-09-14

    申请号：US11077006

    申请日：2005-03-08

    申请人： Roland Burns ,  Johan Jeansson

    发明人： Roland Burns ,  Johan Jeansson

    IPC分类号： G06F15/16

    CPC分类号： H04L67/38

    摘要： Systems, methods and techniques are provided in which pens capable of capturing and transmitting information representative marks made by them, e.g., wireless-enabled digital pens, are used. In one representative implementation, notes taken during a meeting automatically are wirelessly transferred (i.e., copied and/or moved) among devices used by the participants, thereby providing for automatic sharing of notes among the meeting participants.

    Position identification pattern
    6.
    发明申请
    Position identification pattern 有权
    位置识别模式

    公开(公告)号：US20050212779A1

    公开(公告)日：2005-09-29

    申请号：US11081058

    申请日：2005-03-16

    申请人： Roland Burns

    发明人： Roland Burns

    IPC分类号： G06K7/10 ,  G09G5/00

    CPC分类号： G06F3/0321 ,  B42D15/0006 ,  B42P2241/22 ,  G06F3/03545 ,  Y10T428/24802

    摘要： A product 10 has a position identifying pattern 16 on it, the pattern comprising first and second positional components 24, 26 arranged to identify first and second positional coordinates x, y by means of their reflectivity at different respective wavelengths. Each component 24, 26 has a reflectivity at its respective wavelength that varies with position on the product 10 so that its reflectivity at a point is indicative of the position of that point, the pattern further comprising reference markings 34, 36 arranged to identify a fixed point in the scale of reflectivity of at least one of the positional components.

    摘要翻译： 产品10在其上具有位置识别图案16，该图案包括第一和第二位置组件24,26，其被布置成通过其在不同的各个波长处的反射率来识别第一和第二位置坐标x，y。 每个部件24,26在其各自的波长处具有随产品10上的位置而变化的反射率，使得其在一点处的反射率指示该点的位置，该图案还包括参考标记34,36，其被配置为识别固定 指向至少一个位置分量的反射率。

    Classifying regions defined within a digital image
    7.
    发明授权
    Classifying regions defined within a digital image 有权
    对数字图像中定义的区域进行分类

    公开(公告)号：US07539343B2

    公开(公告)日：2009-05-26

    申请号：US11226661

    申请日：2005-09-14

    申请人： Steven J. Simske ,  Roland Burns

    发明人： Steven J. Simske ,  Roland Burns

    IPC分类号： G06K9/34

    CPC分类号： G06K9/6292 ,  G06K9/00463

    摘要： A method for classifying regions defined within a digital image includes defining a tessellated set of regions from a plurality of regions identified by a plurality of segmented versions of the digital image and then classifying each tessellated region according to a likelihood that the tessellated region contains text.

    摘要翻译： 用于对在数字图像内定义的区域进行分类的方法包括从由数字图像的多个分割版本标识的多个区域中定义镶嵌的区域集合，然后根据镶嵌区域包含文本的可能性对每个镶嵌区域进行分类。

    Classifying regions defined within a digital image
    8.
    发明申请
    Classifying regions defined within a digital image 有权
    对数字图像中定义的区域进行分类

    公开(公告)号：US20070047813A1

    公开(公告)日：2007-03-01

    申请号：US11226661

    申请日：2005-09-14

    申请人： Steven Simske ,  Roland Burns

    发明人： Steven Simske ,  Roland Burns

    IPC分类号： G06K9/34

    CPC分类号： G06K9/6292 ,  G06K9/00463

    摘要： A method for classifying regions defined within a digital image includes defining a tessellated set of regions from a plurality of regions identified by a plurality of segmented versions of the digital image and then classifying each tessellated region according to a likelihood that the tessellated region contains text.

    摘要翻译： 用于对在数字图像内定义的区域进行分类的方法包括从由数字图像的多个分割版本标识的多个区域中定义镶嵌的区域集合，然后根据镶嵌区域包含文本的可能性对每个镶嵌区域进行分类。