公开(公告)号：US09038105B2

公开(公告)日：2015-05-19

申请号：US14295775

申请日：2014-06-04

Applicant: Verizon Patent and Licensing Inc.

Inventor： Zhiying Jin ,  Sarma Pydipally ,  Haosheng Guo ,  Haiyan Zhou ,  Fang Zhu ,  Jianxiu Hao

IPC: H04N5/445 ,  H04N21/41 ,  H04N21/414 ,  H04N21/431 ,  H04N21/482 ,  H04N21/433 ,  H04N21/462

CPC classification number: H04N21/4126 ,  H04N21/41407 ,  H04N21/4312 ,  H04N21/4332 ,  H04N21/4622 ,  H04N21/482

Abstract: A video service provider system may include one or more devices. The one or more device may receive thumbnails of programs that are currently airing on a group of television channels and match the received thumbnails with metadata. The metadata may include information relating to at least one of the television channels or the programs. The one or more devices may further provide, to a remote device, a set of thumbnails, of the captured thumbnails, and the metadata matching the set of thumbnails. The remote device may make the set of thumbnails and the metadata available to a user.

Abstract translation: 视频服务提供商系统可以包括一个或多个设备。 一个或多个设备可以接收当前正在播放在一组电视频道上的节目的缩略图，并且使所接收的缩略图与元数据相匹配。 元数据可以包括与电视频道或节目中的至少一个有关的信息。 所述一个或多个设备还可以向远程设备提供所捕获的缩略图的一组缩略图以及与该组缩略图匹配的元数据。 远程设备可以使一组缩略图和元数据可供用户使用。

公开(公告)号：US20140289773A1

公开(公告)日：2014-09-25

申请号：US14295775

申请日：2014-06-04

Applicant: Verizon Patent and Licensing Inc.

Inventor： Zhiying Jin ,  Sarma Pydipally ,  Haosheng Guo ,  Haiyan Zhou ,  Fang Zhu ,  Jianxiu Hao

IPC: H04N21/482 ,  H04N21/433 ,  H04N21/41 ,  H04N21/462

CPC classification number: H04N21/4126 ,  H04N21/41407 ,  H04N21/4312 ,  H04N21/4332 ,  H04N21/4622 ,  H04N21/482

Abstract: A video service provider system may include one or more devices. The one or more device may receive thumbnails of programs that are currently airing on a group of television channels and match the received thumbnails with metadata. The metadata may include information relating to at least one of the television channels or the programs. The one or more devices may further provide, to a remote device, a set of thumbnails, of the captured thumbnails, and the metadata matching the set of thumbnails. The remote device may make the set of thumbnails and the metadata available to a user.

Abstract translation: 视频服务提供商系统可以包括一个或多个设备。 一个或多个设备可以接收当前正在播放在一组电视频道上的节目的缩略图，并且使所接收的缩略图与元数据相匹配。 元数据可以包括与电视频道或节目中的至少一个有关的信息。 所述一个或多个设备还可以向远程设备提供所捕获的缩略图的一组缩略图以及与该组缩略图匹配的元数据。 远程设备可以使一组缩略图和元数据可供用户使用。

公开(公告)号：US09253547B2

公开(公告)日：2016-02-02

申请号：US13664877

申请日：2012-10-31

Applicant: Verizon Patent and Licensing Inc.

Inventor： Hong Xiao ,  Azim Nasir ,  Jianxiu Hao ,  Haiyan Zhou

IPC: H04N7/173 ,  H04N21/647 ,  H04N21/6543 ,  H04L12/24 ,  H04N21/6547 ,  H04L29/08 ,  H04N21/4788 ,  H04N21/81

CPC classification number: H04N21/647 ,  H04L41/5061 ,  H04L41/5074 ,  H04L67/125 ,  H04N21/4788 ,  H04N21/64723 ,  H04N21/6473 ,  H04N21/64746 ,  H04N21/64753 ,  H04N21/6543 ,  H04N21/6547 ,  H04N21/8173

Abstract: An exemplary method includes a remote support management system 1) receiving a television support request from a user of a television, 2) generating, in response to the television support request, a ticket identifier associated with the television support request, and 3) facilitating, in accordance with the ticket identifier, remote control of the television by a support technician by way of a computing device associated with the support technician. Corresponding methods and systems are also disclosed.

Abstract translation: 一种示例性方法包括远程支持管理系统1）从电视用户接收电视支持请求，2）响应于电视支持请求生成与电视支持请求相关联的票证标识符，以及3） 根据票标识符，由支持技术人员通过与支持技术人员相关联的计算设备来遥控电视。 还公开了相应的方法和系统。

公开(公告)号：US20140123180A1

公开(公告)日：2014-05-01

申请号：US13664877

申请日：2012-10-31

Applicant: VERIZON PATENT AND LICENSING INC.

Inventor： Hong Xiao ,  Azim Nasir ,  Jianxiu Hao ,  Haiyan Zhou

IPC: H04N21/40

CPC classification number: H04N21/647 ,  H04L41/5061 ,  H04L41/5074 ,  H04L67/125 ,  H04N21/4788 ,  H04N21/64723 ,  H04N21/6473 ,  H04N21/64746 ,  H04N21/64753 ,  H04N21/6543 ,  H04N21/6547 ,  H04N21/8173

Abstract: An exemplary method includes a remote support management system 1) receiving a television support request from a user of a television, 2) generating, in response to the television support request, a ticket identifier associated with the television support request, and 3) facilitating, in accordance with the ticket identifier, remote control of the television by a support technician by way of a computing device associated with the support technician. Corresponding methods and systems are also disclosed.

Abstract translation: 一种示例性方法包括远程支持管理系统1）从电视用户接收电视支持请求，2）响应于电视支持请求生成与电视支持请求相关联的票证标识符，以及3） 根据票标识符，由支持技术人员通过与支持技术人员相关联的计算设备来遥控电视。 还公开了相应的方法和系统。