公开(公告)号：US11030412B2

公开(公告)日：2021-06-08

申请号：US15949893

申请日：2018-04-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sreeharsha Lanka ,  Pradeep Bharthur Shanthraj ,  Neil Thomas Razzano ,  Shankar Venkatesan ,  Trisha Mahajan ,  Stephen John Soltys ,  Moorthy Sengottaiyan ,  Saivivek Thiyagarajan ,  Ahmed Pasha Mohammed ,  Sandeep Kumar

IPC: G06F40/30 ,  H04L12/58 ,  G06N20/00 ,  G06F16/951 ,  G06Q30/04

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

公开(公告)号：US20190311036A1

公开(公告)日：2019-10-10

申请号：US15949893

申请日：2018-04-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sreeharsha Lanka ,  Pradeep Bharthur Shanthraj ,  Neil Thomas Razzano ,  Shankar Venkatesan ,  Trisha Mahajan ,  Stephen John Soltys ,  Moorthy Sengottaiyan ,  Saivivek Thiyagarajan ,  Ahmed Pasha Mohammed ,  Sandeep Kumar

IPC: G06F17/27 ,  G06N99/00 ,  G06F17/30 ,  H04L12/58

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.