公开(公告)号：US11030412B2

公开(公告)日：2021-06-08

申请号：US15949893

申请日：2018-04-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sreeharsha Lanka ,  Pradeep Bharthur Shanthraj ,  Neil Thomas Razzano ,  Shankar Venkatesan ,  Trisha Mahajan ,  Stephen John Soltys ,  Moorthy Sengottaiyan ,  Saivivek Thiyagarajan ,  Ahmed Pasha Mohammed ,  Sandeep Kumar

IPC: G06F40/30 ,  H04L12/58 ,  G06N20/00 ,  G06F16/951 ,  G06Q30/04

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

公开(公告)号：US20180255004A1

公开(公告)日：2018-09-06

申请号：US15447683

申请日：2017-03-02

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sreeharsha Lanka ,  Prasanna Rajagopal ,  Alex Papadopolo ,  Ramakrishnan Muthukrishnan

IPC: H04L12/58 ,  H04L29/08

CPC classification number: H04L51/02 ,  H04L51/18 ,  H04L63/0807 ,  H04L63/0876 ,  H04L63/108 ,  H04L67/26 ,  H04W12/00502 ,  H04W12/00512

Abstract: A method may include receiving, via a voice channel and from a user device associated with a user, a request for information regarding a service provided to the user by a provider and determining whether the user device is configured to receive push notifications. The method may also include determining whether the user device is associated with a current customer of the provider, generating a link and an authorization token, in response to determining that the user device is not configured to receive push notifications and that the user device is associated with a current customer, and forwarding the link and the authorization token to the user device. The method may further include receiving an indication of a selection of the link via the user device and providing the requested information to the user device in response to receiving the indication of the selection of the link.

公开(公告)号：US20190311036A1

公开(公告)日：2019-10-10

申请号：US15949893

申请日：2018-04-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sreeharsha Lanka ,  Pradeep Bharthur Shanthraj ,  Neil Thomas Razzano ,  Shankar Venkatesan ,  Trisha Mahajan ,  Stephen John Soltys ,  Moorthy Sengottaiyan ,  Saivivek Thiyagarajan ,  Ahmed Pasha Mohammed ,  Sandeep Kumar

IPC: G06F17/27 ,  G06N99/00 ,  G06F17/30 ,  H04L12/58

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

公开(公告)号：US10404628B2

公开(公告)日：2019-09-03

申请号：US15447683

申请日：2017-03-02

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sreeharsha Lanka ,  Prasanna Rajagopal ,  Alex Papadopolo ,  Ramakrishnan Muthukrishnan

IPC: H04W4/00 ,  H04L12/58 ,  H04L29/08 ,  H04L29/06

Abstract: A method may include receiving, via a voice channel and from a user device associated with a user, a request for information regarding a service provided to the user by a provider and determining whether the user device is configured to receive push notifications. The method may also include determining whether the user device is associated with a current customer of the provider, generating a link and an authorization token, in response to determining that the user device is not configured to receive push notifications and that the user device is associated with a current customer, and forwarding the link and the authorization token to the user device. The method may further include receiving an indication of a selection of the link via the user device and providing the requested information to the user device in response to receiving the indication of the selection of the link.