公开(公告)号：US20110161911A1

公开(公告)日：2011-06-30

申请号：US12647855

申请日：2009-12-28

Applicant: Paul T. SCHULTZ ,  Timothy M. DWIGHT ,  Mark J. HAHN ,  Martin W. MCKEE ,  Robert A. SARTINI

Inventor： Paul T. SCHULTZ ,  Timothy M. DWIGHT ,  Mark J. HAHN ,  Martin W. MCKEE ,  Robert A. SARTINI

IPC: G06F9/44 ,  G06F15/177

CPC classification number: G06F8/71 ,  G06F8/36

Abstract: A network device may include a memory to store instructions. The network device may further include a processor to execute the instructions to obtain information relating to a loosely-coupled composite service, where the loosely-coupled composite service includes a group of services. The processor may further execute the instructions to analyze the obtained information to determine one or more design recommendations, and re-factor the loosely-coupled composite service as a target composite platform based on at least one of the one or more design recommendations.

Abstract translation: 网络设备可以包括用于存储指令的存储器。 网络设备还可以包括处理器，用于执行指令以获得与松散耦合复合服务有关的信息，其中松散耦合复合服务包括一组服务。 处理器可以进一步执行指令以分析所获得的信息以确定一个或多个设计建议，并且基于所述一个或多个设计建议中的至少一个将松散耦合复合服务重新确定为目标复合平台。

公开(公告)号：US20110136483A1

公开(公告)日：2011-06-09

申请号：US12632408

申请日：2009-12-07

Applicant: Timothy M. DWIGHT ,  Paul T. SCHULTZ ,  Martin W. MCKEE

Inventor： Timothy M. DWIGHT ,  Paul T. SCHULTZ ,  Martin W. MCKEE

IPC: H04W4/00

CPC classification number: H04W28/18 ,  H04L65/1016 ,  H04L65/1069 ,  H04L67/303 ,  H04W4/18 ,  H04W8/22 ,  H04W76/10 ,  H04W88/181

Abstract: A network device may receive a call request message. The call request message may include information identifying a user to which the call is destined. The network device may further retrieve, using the information identifying the user, information identifying a device with which the user is associated. In addition, the network device may retrieve, using the information identifying the device, a first list of codecs that the device is willing to support, and establish the call to the device using a codec from the first list of codecs.

Abstract translation: 网络设备可以接收呼叫请求消息。 呼叫请求消息可以包括标识呼叫到达的用户的信息。 网络设备可以使用标识用户的信息来进一步检索识别用户与之相关联的设备的信息。 此外，网络设备可以使用标识设备的信息来检索设备愿意支持的编解码器的第一列表，并且使用来自第一编解码器列表的编解码器建立到设备的呼叫。

公开(公告)号：US07873149B2

公开(公告)日：2011-01-18

申请号：US10900331

申请日：2004-07-28

Applicant: Paul T. Schultz ,  Robert A. Sartini

Inventor： Paul T. Schultz ,  Robert A. Sartini

IPC: H04M1/64

CPC classification number: H04M3/42 ,  G10L15/10 ,  H04M3/42042 ,  H04M3/42068

Abstract: A method for retrieving information may include receiving a telephone call from a caller and identifying a telephone number from which the telephone call was made. The method may also include retrieving information from a database based on the identified telephone number. The method may further include providing an audible message to the caller to verify whether the retrieved information is correct.

Abstract translation: 用于检索信息的方法可以包括从呼叫者接收电话呼叫并识别进行电话呼叫的电话号码。 该方法还可以包括基于所识别的电话号码从数据库检索信息。 该方法还可以包括向呼叫者提供可听消息以验证所检索的信息是否正确。

公开(公告)号：US20100226490A1

公开(公告)日：2010-09-09

申请号：US12398441

申请日：2009-03-05

Applicant: Paul T. Schultz ,  Robert A. Sartini ,  Martin W. McKee

Inventor： Paul T. Schultz ,  Robert A. Sartini ,  Martin W. McKee

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5232

Abstract: An approach is provided for providing a virtual call center by receiving a request for service from a user (e.g., subscriber) and staffing the virtual call center with virtual agents selected based on the service requirements of the user and the rich presence information of the virtual agents. The rich presence information includes a skill set of the virtual agent, presence status of the virtual agent, location of the virtual agent, calendar information of the virtual agent, communication capability of the virtual agent, mobility of the virtual agent, or a combination thereof.

Abstract translation: 提供一种用于通过从用户（例如，订户）接收服务请求来提供虚拟呼叫中心的方法，并且基于用户的服务需求选择的虚拟代理以及虚拟呼叫中心的丰富存在信息来配置虚拟呼叫中心 代理商 丰富呈现信息包括虚拟代理的技能集，虚拟代理的存在状态，虚拟代理的位置，虚拟代理的日历信息，虚拟代理的通信能力，虚拟代理的移动性或其组合 。

公开(公告)号：US20100214090A1

公开(公告)日：2010-08-26

申请号：US12389980

申请日：2009-02-20

Applicant: Robert A. Sartini ,  Paul T. Schultz ,  Martin W. McKee

Inventor： Robert A. Sartini ,  Paul T. Schultz ,  Martin W. McKee

IPC: G08B23/00

CPC classification number: H04L67/125 ,  H04L51/04 ,  H04L67/24 ,  H04L67/26 ,  H04L67/306

Abstract: An approach is provided for a managed heterogeneous sensor service. A plurality of signals are received over a communication network from, respectively, a plurality of heterogeneous sensors. A plurality of instant communication sessions are established over the communication network corresponding to each of the sensors. Presence of each of the sensors is indicated over the instant communication sessions. Sensor data is generated in response to the received signals. The sensor data is transmitted over the corresponding instant communication sessions.

Abstract translation: 提供了一种用于托管异构传感器服务的方法。 多个信号分别通过通信网络从多个异构传感器接收。 通过对应于每个传感器的通信网络建立多个即时通信会话。 每个传感器的存在在即时通信会话中指示。 响应于接收的信号产生传感器数据。 传感器数据通过相应的即时通信会话传输。

公开(公告)号：US07653542B2

公开(公告)日：2010-01-26

申请号：US10854594

申请日：2004-05-26

Applicant: Paul T. Schultz ,  Robert A. Sartini

Inventor： Paul T. Schultz ,  Robert A. Sartini

IPC: G10L13/00

CPC classification number: G10L13/00

Abstract: An approach providing the efficient use of speech synthesis in rendering text content as audio in a communications network. The communications network can include a telephony network and a data network in support of, for example, Voice over Internet Protocol (VoIP) services. A speech synthesis system receives a text string from either a telephony network, or a data network. The speech synthesis system determines whether a rendered audio file of the text string is stored in a database and to render the text string to output the rendered audio file, if the rendered audio is determined not to exist. The rendered audio file is stored in the database for re-use according to a hash value generated by the speech synthesis system based on the text string.

Abstract translation: 一种在通信网络中将文本内容作为音频呈现的有效使用语音合成的方法。 通信网络可以包括电话网络和支持例如因特网协议语音（VoIP）服务的数据网络。 语音合成系统从电话网络或数据网络接收文本串。 如果确定不存在所呈现的音频，则语音合成系统确定文本串的呈现的音频文件是否被存储在数据库中并且呈现文本串以输出所渲染的音频文件。 所呈现的音频文件根据由语音合成系统基于文本串产生的散列值而被存储在数据库中以供再利用。

公开(公告)号：US20090279681A1

公开(公告)日：2009-11-12

申请号：US12116613

申请日：2008-05-07

Applicant: Martin W. MCKEE ,  Paul T. Schultz ,  Robert A. Sartini

Inventor： Martin W. MCKEE ,  Paul T. Schultz ,  Robert A. Sartini

IPC: H04M3/42

CPC classification number: H04M3/42357 ,  H04L65/1069 ,  H04L67/18 ,  H04L67/327 ,  H04M3/42374 ,  H04W4/02 ,  H04W4/023 ,  H04W80/10

Abstract: A method includes defining multiple recipient candidates for a media session request; identifying a geographic location of a communication device that initiates the media session request; identifying a geographic location of each of the recipient candidates at the time of the media session request; determining the optimal recipient candidate for the media session request based on the geographic location of the communication device that initiates the media session request and the geographic location of each of the recipient candidates; and automatically routing the media session request over a network to the determined optimal recipient candidate.

Abstract translation: 一种方法包括为媒体会话请求定义多个接收者候选者; 识别启动媒体会话请求的通信设备的地理位置; 在媒体会话请求时识别每个接收者候选者的地理位置; 基于发起媒体会话请求的通信设备的地理位置和每个接收者候选者的地理位置确定用于媒体会话请求的最佳接收者候选者; 并且通过网络自动地将媒体会话请求路由到确定的最佳接收者候选。

公开(公告)号：US20090265764A1

公开(公告)日：2009-10-22

申请号：US12106444

申请日：2008-04-21

Applicant: Paul T. SCHULTZ ,  Robert A. SARTINI ,  Martin W. McKEE

Inventor： Paul T. SCHULTZ ,  Robert A. SARTINI ,  Martin W. McKEE

IPC: H04L9/32

CPC classification number: G06Q10/107

Abstract: Information, called context information, relating to a current state of a user may be aggregated. In one implementation, the context information may include information that is automatically generated by communication devices of the user and information, submitted by the user, that relates to the user's state. The context information may be used by authorized context consumers.

Abstract translation: 可以聚合与用户的当前状态相关的信息，称为上下文信息。 在一个实现中，上下文信息可以包括由用户的通信设备自动生成的信息和由用户提交的与用户状态相关的信息。 上下文信息可以由授权的上下文消费者使用。