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公开(公告)号：US20230129105A1
公开(公告)日：2023-04-27
申请号：US17512023
申请日：2021-10-27
Applicant: Cisco Technology, Inc.
Inventor： Magnus Mortensen , Jay Kemper Johnston , David C. White, Jr.
IPC: G06Q10/06
Abstract: A support server identifies and closes a gap in the coverage of existing Intellectual Capital (IC) modules. The support server obtains issue data from support cases including issue description data, diagnostic data, and resolution data for a particular support case. The support server separates the support cases into issue groups based on a similarity in the issue data. The support server associates a relevant IC module with one or more covered issue groups among the issue groups based on a majority of the support cases in the one or more issue groups including an indication of the relevant IC module in the issue data. The support server selects an uncovered issue group from the issue groups other than the one or more covered issue groups, and determines a new IC module to resolve support cases in the uncovered issue group.
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公开(公告)号：US20230068117A1
公开(公告)日：2023-03-02
申请号：US17462678
申请日：2021-08-31
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , Magnus Mortensen , David C. White, JR.
IPC: H04L29/06
Abstract: A virtual collaboration system provides communication between a plurality of participants via a collaboration session that includes a corresponding plurality of participant devices. The collaboration session facilitates communication between the participant devices via a plurality of communication channels over which the participants communicate. For example, in some embodiments, the channels include one or more of a video channel, audio channel, or document sharing channel. A participant designates in which of the plurality of channels they will participate, and the designations are communicated to other participants. This provides a broader understanding of each participant's circumstances and ability to engage across the different channels with the plurality of participants.
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公开(公告)号：US20230064353A1
公开(公告)日：2023-03-02
申请号：US17462606
申请日：2021-08-31
Applicant: Cisco Technology, Inc.
Inventor： David C. White, JR. , Jay Kemper Johnston , Magnus Mortensen
IPC: G06Q10/10 , G06F16/9535 , H04L12/18
Abstract: A notification is provided to participants in a collaboration session when another participant is possibly experiencing a disruptive event. Information sources, such as network web services maintained by governments, public utilities, or media organizations are queried to determine when a potentially disruptive event is occurring and an affected location. Locations of participants are then compared to locations of any disruptive events. If it is determined that a participant may be experiencing a disruption, the other participants are notified of the disruption.
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公开(公告)号：US11483248B2
公开(公告)日：2022-10-25
申请号：US17010635
申请日：2020-09-02
Applicant: Cisco Technology, Inc.
Inventor： Magnus Mortensen , David C. White, Jr. , Jay K. Johnston , John M. Swartz , Matthew A. Silverman
IPC: H04L47/2425 , H04W28/02
Abstract: Techniques for dynamic prioritization of presenting devices in wireless deployments are provided. Data relating to a transmission between a first device and a second device is received, and the first device is classified as a presenting device for the transmission based on the data relating to the transmission. An access point (AP) providing connectivity to the first device is identified, and the AP is configured to prioritize traffic transmitted from the first device responsive to classifying the first device as the presenting device.
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公开(公告)号：US20220239551A1
公开(公告)日：2022-07-28
申请号：US17722853
申请日：2022-04-18
Applicant: Cisco Technology, Inc.
Inventor： Kevin J. Klous , Jay Kemper Johnston , Magnus Mortensen , David C. White, JR.
IPC: H04L41/0654 , H04L41/12 , H04L43/062 , H04L69/22 , H04L69/324
Abstract: This disclosure describes techniques for diagnosing a presence or malfunction of a network node. In an example method, a first network node receives an indication of a diagnostic transmission originating from a second network node. The second network node further receives a forwarded transmission corresponding to the diagnostic transmission. The first network node diagnoses at least one of a presence or a malfunction of an intermediary node between the first network node and the second network node based on at least one of the indications of the diagnostic transmission or the forwarded transmission.
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Patent Agency Ranking
公开(公告)号：US11223799B1
公开(公告)日：2022-01-11
申请号：US17159646
申请日：2021-01-27
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , David C. White, Jr. , Magnus Mortensen
IPC: H04N7/15 , G06F3/0484 , G08B25/00 , H04L29/06
Abstract: This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user. The system may receive the indication from the user device and verify that the emergency event is occurring. Additionally, the system may then send a notification to emergency personnel that indicates at least that the emergency event is occurring and a location of the second user. Furthermore, the system may send notification(s) to contact(s) associated with the second user that indicate at least that the emergency event is occurring.
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公开(公告)号：US20210288890A1
公开(公告)日：2021-09-16
申请号：US16817577
申请日：2020-03-12
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , Magnus Mortensen , David C. White, JR.
Abstract: This disclosure describes techniques for monitoring communications in an application cloud infrastructure. The techniques may include determining whether a performance issue associated with the communications is related to an application server for a hosted application, or to a computing network that transmits the communications across the application cloud infrastructure. The techniques may also further include testing to define a performance issue, and/or taking action in response to a performance issue, including potentially mitigating the performance issue. As such, monitoring communications may help improve network performance by efficiently identifying and isolating instances of potential performance degradation.
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公开(公告)号：US11115276B2
公开(公告)日：2021-09-07
申请号：US16883170
申请日：2020-05-26
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , Michael Robertson , Magnus Mortensen , David C. White, Jr.
IPC: G06F15/177 , H04L12/24 , H04L12/26
Abstract: Aspects of the disclosed technology address the problems of manually identifying and optimizing service chain (SC) performance bottlenecks by providing solutions for automatically identifying and tuning various SC parameters. In some aspects, a SC optimization process of the disclosed technology includes the replication or cloning of a SC for which traffic flow is to be optimized. Traffic flows for the production chain can then be simulated over one or more SC clones to identify and tune individual system parameters, for example, to determine if the simulated changes produce a positive, negative, or neutral change in flow performance. Systems and machine-readable media are also provided.
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公开(公告)号：US10684935B2
公开(公告)日：2020-06-16
申请号：US15923334
申请日：2018-03-16
Applicant: Cisco Technology, Inc.
Abstract: In one embodiment, a server creates a reproduction environment of a particular condition of a particular device, the reproduction environment having a device under test (DUT) representative of the particular device, and also being seeded with features regarding the particular condition. The server generates a plurality of models for reaching a target state of the particular condition, each of the plurality of models having differing actions. According to the techniques herein, the server then iteratively refines a minimal model based on the actions of the plurality of models and whether those actions during testing of the DUT get closer to or further from the target state. In response to determining that the minimal model can no longer be further refined during the iterative refining, the server then stores the minimal model as a solution model indicating a given minimal set and order of actions required to reach the target state.
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100.发明申请公开(公告)号：US20190340056A1
公开(公告)日：2019-11-07
申请号：US16514340
申请日：2019-07-17
Applicant: Cisco Technology, Inc.
Inventor： Jay Kemper Johnston , Magnus Mortensen , David C. White, JR. , Joseph Michael Clarke
Abstract: Disclosed are systems, methods and non-transitory computer-readable mediums for dynamically presenting and updating a directed time graph displayed in a graphical user interface. In some examples, the method can include displaying a suggested path within a graphical user interface on a computer screen, the suggested path can include outstanding issues of elements of a network. The displaying the suggested path can include determining based on one or more factors an efficient ordering of the outstanding issues and ordering the outstanding issues based on the one or more factors. The method can also include monitoring, at regular intervals, updates to the one or more outstanding issues and automatically updating the suggested path, by a processor, based on the updates to the one or more outstanding issues.
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