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96 条记录 (耗时 0.028 秒)

    Methods and Apparatus for System Monitoring
    92.
    发明申请
    Methods and Apparatus for System Monitoring 有权
    系统监控方法与装置

    公开(公告)号：US20130113616A1

    公开(公告)日：2013-05-09

    申请号：US13292178

    申请日：2011-11-09

    申请人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

    发明人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

    IPC分类号： G08B23/00

    CPC分类号： G06Q10/0631

    摘要： Improved systems and techniques for identification and resolution of conditions affecting an information technology system. When an alert is received, it is identified as actionable or non-actionable and, if non-actionable, is subjected to a waiting time before a trouble ticket is created. If the alert has cleared by the time the waiting time expires, an event associated with the alert is discarded and no trouble ticket is created. Non-actionable alerts are identified using a system of predictive rules, with rules being generated according to appropriate criteria, such as the likelihood that an event identified by a rule will be non-actionable, and by the likelihood that an event will be identified by a rule.

    摘要翻译： 改进用于识别和解决影响信息技术系统的条件的系统和技术。 当接收到警报时，它被识别为可操作的或不可操作的，并且如果不可操作，则在创建故障单之前经受等待时间。 如果在等待时间到期之后警报已经清除，则与该警报相关联的事件将被丢弃，并且不会创建故障单。 使用预测规则系统识别不可操作的警报，其中规则根据适当的标准生成，例如由规则识别的事件将是不可操作的可能性，以及事件将由 一个规则。

    Early Generation of Service Requests
    93.
    发明申请
    Early Generation of Service Requests 有权
    早期的服务请求

    公开(公告)号：US20130060923A1

    公开(公告)日：2013-03-07

    申请号：US13224128

    申请日：2011-09-01

    申请人： Mark E. Podlaseck ,  Larisa Shwartz ,  Maja Vukovic

    发明人： Mark E. Podlaseck ,  Larisa Shwartz ,  Maja Vukovic

    IPC分类号： G06F15/173

    CPC分类号： G06F17/30 ,  G06Q10/107 ,  G06Q10/109

    摘要： A method, data processing system, and computer program product for managing services. A computer identifies information in a number of discussions in a discussion forum. The computer determines that the information is associated with a service. The computer then generates a new request for the service in an absence of a current request for the service.

    摘要翻译： 一种管理服务的方法，数据处理系统和计算机程序产品。 计算机在讨论论坛中的许多讨论中识别信息。 计算机确定信息与服务相关联。 然后，计算机在没有针对服务的当前请求的情况下生成针对服务的新请求。

    DEFINING AND IMPLEMENTING CONFIGURATION STANDARDS FOR FACILITATING COMPLIANCE TESTING IN AN INFORMATION TECHNOLOGY ENVIRONMENT
    94.
    发明申请
    DEFINING AND IMPLEMENTING CONFIGURATION STANDARDS FOR FACILITATING COMPLIANCE TESTING IN AN INFORMATION TECHNOLOGY ENVIRONMENT 审中-公开
    确定和实施信息技术环境中符合性测试的配置标准

    公开(公告)号：US20090327001A1

    公开(公告)日：2009-12-31

    申请号：US12164988

    申请日：2008-06-30

    申请人： Naga A. Ayachitula ,  Melissa J. Buco ,  Lalitha Kamesam ,  David Loewenstern ,  Larisa Shwartz ,  Christopher Ward

    发明人： Naga A. Ayachitula ,  Melissa J. Buco ,  Lalitha Kamesam ,  David Loewenstern ,  Larisa Shwartz ,  Christopher Ward

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/06 ,  G06Q10/06393 ,  G06Q10/06395

    摘要： A method for facilitating compliance testing in an information technology (IT) environment is provided. The method includes defining each IT component of an enterprise as a set of attribute value pairs represented as a configuration item (CI) and defining relationships among the CIs. Configuration Standards for the CIs are defined to include scope identifying CIs to which the Configuration Standards apply and restrictions defining requirements for compliance. Compliance testing is performed for IT components of the enterprise against a selected Configuration Standards by determining, depending on the scope and the restrictions of each of the selected Configuration Standards, which of the IT components within the scope of the selected Configuration Standards fails to meet the restrictions of respective ones of the selected Configuration Standards; and by outputting results as a list, which includes each of the IT components that failed to meet respective ones of the selected Configuration Standards.

    摘要翻译： 提供了一种用于促进信息技术（IT）环境中的符合性测试的方法。 该方法包括将企业的每个IT组件定义为表示为配置项（CI）并定义CI之间的关系的一组属性值对。 定义CI的配置标准被定义为包括标识配置标准的配置标准的范围，以及限定合规要求的限制。 根据所选配置标准，根据所选配置标准的范围和限制，选定的配置标准范围内的哪些IT组件不符合 所选配置标准中的各项限制; 并通过输出结果作为列表，其包括不符合所选择的配置标准中的各个的每个IT组件。

    Apparatus and Methods for Decomposing Service Processes and for Identifying Alternate Service Elements in Service Provider Environments
    95.
    发明申请
    Apparatus and Methods for Decomposing Service Processes and for Identifying Alternate Service Elements in Service Provider Environments 有权
    用于分解服务进程和识别服务提供商环境中的备用服务元素的装置和方法

    公开(公告)号：US20090248461A1

    公开(公告)日：2009-10-01

    申请号：US12058051

    申请日：2008-03-28

    申请人： Christian Bartsch ,  Genady Y. Grabarnik ,  Larisa Shwartz ,  Christopher Ward

    发明人： Christian Bartsch ,  Genady Y. Grabarnik ,  Larisa Shwartz ,  Christopher Ward

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/06 ,  G06Q10/06312 ,  G06Q10/0633 ,  H04L41/5009

    摘要： Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.

    摘要翻译： 方法，设备和计算机程序产品将服务过程分解为服务流程操作; 基于至少一个预定标准过滤服务操作; 识别用于替换现有服务处理操作的至少一个不同的服务处理操作; 并用至少一个不同的服务处理操作替换现有的服务处理操作。 可以使用从参考服务进程导出的特定服务功能来分解服务进程。 用于过滤服务操作的预定标准可以构成服务级别; 服务类别 或服务进程功能。 服务过程功能描述了服务的核心功能。