公开(公告)号：US20130113616A1

公开(公告)日：2013-05-09

申请号：US13292178

申请日：2011-11-09

申请人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

发明人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

IPC分类号： G08B23/00

CPC分类号： G06Q10/0631

摘要： Improved systems and techniques for identification and resolution of conditions affecting an information technology system. When an alert is received, it is identified as actionable or non-actionable and, if non-actionable, is subjected to a waiting time before a trouble ticket is created. If the alert has cleared by the time the waiting time expires, an event associated with the alert is discarded and no trouble ticket is created. Non-actionable alerts are identified using a system of predictive rules, with rules being generated according to appropriate criteria, such as the likelihood that an event identified by a rule will be non-actionable, and by the likelihood that an event will be identified by a rule.

摘要翻译： 改进用于识别和解决影响信息技术系统的条件的系统和技术。 当接收到警报时，它被识别为可操作的或不可操作的，并且如果不可操作，则在创建故障单之前经受等待时间。 如果在等待时间到期之后警报已经清除，则与该警报相关联的事件将被丢弃，并且不会创建故障单。 使用预测规则系统识别不可操作的警报，其中规则根据适当的标准生成，例如由规则识别的事件将是不可操作的可能性，以及事件将由 一个规则。

公开(公告)号：US08903923B2

公开(公告)日：2014-12-02

申请号：US13292178

申请日：2011-11-09

申请人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

发明人： Florian Pinel ,  Larisa Shwartz ,  Liang Tang

IPC分类号： G06F15/16 ,  G06Q10/06

CPC分类号： G06Q10/0631

摘要： Improved systems and techniques for identification and resolution of conditions affecting an information technology system. When an alert is received, it is identified as actionable or non-actionable and, if non-actionable, is subjected to a waiting time before a trouble ticket is created. If the alert has cleared by the time the waiting time expires, an event associated with the alert is discarded and no trouble ticket is created. Non-actionable alerts are identified using a system of predictive rules, with rules being generated according to appropriate criteria, such as the likelihood that an event identified by a rule will be non-actionable, and by the likelihood that an event will be identified by a rule.

摘要翻译： 改进用于识别和解决影响信息技术系统的条件的系统和技术。 当接收到警报时，它被识别为可操作的或不可操作的，并且如果不可操作，则在创建故障单之前经受等待时间。 如果在等待时间到期之后警报已经清除，则与该警报相关联的事件将被丢弃，并且不会创建故障单。 使用预测规则系统识别不可操作的警报，其中规则根据适当的标准生成，例如由规则识别的事件将是不可操作的可能性，以及事件将由 一个规则。

公开(公告)号：US20130111488A1

公开(公告)日：2013-05-02

申请号：US13281912

申请日：2011-10-26

申请人： Maira Athanazio de Cerqueira Gatti ,  Ricardo Guimarães Herrmann ,  David Loewenstern ,  Florian Pinel ,  Larisa Shwartz

发明人： Maira Athanazio de Cerqueira Gatti ,  Ricardo Guimarães Herrmann ,  David Loewenstern ,  Florian Pinel ,  Larisa Shwartz

IPC分类号： G06F9/46

CPC分类号： G06Q10/063112 ,  G06N99/005 ,  G06Q10/06

摘要： A method of ranking workers for an incoming task includes recording a list of completed tasks in a computer data structure, extracting first attributes from the list for the tasks that were completed during a pre-determined period, generating a first feature vector for each task and worker from the first extracted attributes, training a Support Vector Machine (SVM) based on the feature vector to output a weight vector, extracting second attributes from an incoming task, generating a second feature vector for each worker based on the second extracted attributes, and ranking the workers using the second feature vectors and the weight vector. The first attributes may be updated during a subsequent period to re-train the SVM on updated first feature vectors to generate an updated weight vector. The workers may be re-ranked based on the second feature vectors and the updated weight vector. Accordingly, the feature vectors are dynamic.

公开(公告)号：US08918789B2

公开(公告)日：2014-12-23

申请号：US13281912

申请日：2011-10-26

申请人： Maira Athanazio de Cerqueira Gatti ,  Ricardo Guimaraes Herrmann ,  David Loewenstern ,  Florian Pinel ,  Larisa Shwartz

发明人： Maira Athanazio de Cerqueira Gatti ,  Ricardo Guimaraes Herrmann ,  David Loewenstern ,  Florian Pinel ,  Larisa Shwartz

IPC分类号： G06F9/46 ,  G06N99/00 ,  G06Q10/06

CPC分类号： G06Q10/063112 ,  G06N99/005 ,  G06Q10/06

摘要： A method of ranking workers for an incoming task includes recording a list of completed tasks in a computer data structure, extracting first attributes from the list for the tasks that were completed during a pre-determined period, generating a first feature vector for each task and worker from the first extracted attributes, training a Support Vector Machine (SVM) based on the feature vector to output a weight vector, extracting second attributes from an incoming task, generating a second feature vector for each worker based on the second extracted attributes, and ranking the workers using the second feature vectors and the weight vector. The first attributes may be updated during a subsequent period to re-train the SVM on updated first feature vectors to generate an updated weight vector. The workers may be re-ranked based on the second feature vectors and the updated weight vector. Accordingly, the feature vectors are dynamic.

摘要翻译： 为进入任务排列工作人员的方法包括在计算机数据结构中记录已完成的任务的列表，从列表中提取在预定时段内完成的任务的第一属性，为每个任务生成第一特征向量，以及 根据第一提取的属性，训练基于特征向量的支持向量机（SVM）以输出权重向量，从传入任务提取第二属性，基于第二提取的属性为每个工作者生成第二特征向量，以及 使用第二个特征向量和权重向量对工人进行排名。 可以在随后的时间段期间更新第一属性以在更新的第一特征向量上重新训练SVM以生成更新的权重向量。 可以基于第二特征向量和更新的权重向量来重新排列工作者。 因此，特征向量是动态的。

公开(公告)号：US08984046B2

公开(公告)日：2015-03-17

申请号：US12209587

申请日：2008-09-12

申请人： Pankaj Dhoolia ,  Fenno F. Heath, III ,  Santhosh B. Kumaran ,  Rong Liu ,  Prabir Nandi ,  Florian Pinel

发明人： Pankaj Dhoolia ,  Fenno F. Heath, III ,  Santhosh B. Kumaran ,  Rong Liu ,  Prabir Nandi ,  Florian Pinel

IPC分类号： G06F15/16 ,  G06Q10/06 ,  H04L29/08

CPC分类号： G06F15/16 ,  G06Q10/06313 ,  H04L67/142

摘要： Process management techniques using a representation state transfer architecture include, for example, a method of managing a given process in a data-centric manner in a client/server environment, comprising at least one client and at least one server. In an exemplary method, the server obtains from the client at least one request associated with the given process. In response to the request obtained from the client, the server generates an entity, wherein the generated entity is represented in terms of a data model and a lifecycle model associated therewith, wherein the lifecycle model comprises states and state transitions with each transition caused by one or more activities in the given process, and wherein the given process is represented as a collection of communicating entities. The server sends a response to the at least one request to the client, wherein the response is based at least in part on the generated entity.

摘要翻译： 使用表示状态转移架构的过程管理技术包括例如在客户机/服务器环境中以数据为中心的方式管理给定进程的方法，包括至少一个客户端和至少一个服务器。 在示例性方法中，服务器从客户端获得与给定进程相关联的至少一个请求。 响应于从客户端获得的请求，服务器生成实体，其中所生成的实体根据数据模型和与其相关联的生命周期模型来表示，其中生命周期模型包括状态和状态转换，每个转换由一个 或给定过程中的更多活动，并且其中给定过程被表示为通信实体的集合。 所述服务器向所述客户端发送对所述至少一个请求的响应，其中所述响应至少部分地基于所生成的实体。

公开(公告)号：US08661444B2

公开(公告)日：2014-02-25

申请号：US13109560

申请日：2011-05-17

申请人： Fenno F. Heath, III ,  Richard B. Hull ,  Rong Liu ,  Anil Nigam ,  Florian Pinel ,  Frederick Y. Wu

发明人： Fenno F. Heath, III ,  Richard B. Hull ,  Rong Liu ,  Anil Nigam ,  Florian Pinel ,  Frederick Y. Wu

IPC分类号： G06F9/46

CPC分类号： G06F9/5038

摘要： Execution of flexible workflows using artifacts is described. A workflow execution engine is configured to instantiate a process execution (PE) artifact. The PE artifact includes one or more transitions. The workflow execution engine is further configured to execute the one or more transitions and determine if any of the one or more transitions are new or modified. The workflow execution engine is additionally configured to load and execute new or modified transitions, without reinstantiating the PE artifact, responsive to determining that at least one new or modified transitions exist.

摘要翻译： 描述使用工件执行灵活的工作流程。 工作流执行引擎被配置为实例化过程执行（PE）工件。 PE工件包括一个或多个转换。 工作流执行引擎还被配置为执行一个或多个转换并且确定一个或多个转换中的任一个是新的还是修改的。 响应于确定存在至少一个新的或修改的转换，工作流执行引擎另外配置为加载和执行新的或修改的转换，而不重新引导PE伪像。

公开(公告)号：US20100250228A1

公开(公告)日：2010-09-30

申请号：US12413749

申请日：2009-03-30

申请人： David Cohn ,  Pankaj Dhoolia ,  Fenno F. Heath, III ,  Hemesh Kumar ,  Santhosh Kumaran ,  Rong Liu ,  Florian Pinel

发明人： David Cohn ,  Pankaj Dhoolia ,  Fenno F. Heath, III ,  Hemesh Kumar ,  Santhosh Kumaran ,  Rong Liu ,  Florian Pinel

IPC分类号： G06F9/45

CPC分类号： G06Q10/06

摘要： Techniques for modeling a composite application are provided. The techniques include identifying one or more entities that are processed in a user enterprise, identifying one or more actions to be performed during a lifecycle of the one or more entities, and modeling a composite application based on the one or more actions to be performed during a lifecycle of the one or more entities.

摘要翻译： 提供了用于建模复合应用程序的技术。 这些技术包括识别在用户企业中处理的一个或多个实体，识别在一个或多个实体的生命周期期间要执行的一个或多个动作，以及基于将在以下期间执行的一个或多个动作来对组合应用进行建模 一个或多个实体的生命周期。

公开(公告)号：US10235330B2

公开(公告)日：2019-03-19

申请号：US13425713

申请日：2012-03-21

申请人： Pankaj Dhoolia ,  Fenno F. Heath, III ,  Santhosh B. Kumaran ,  Rong Liu ,  Prabir Nandi ,  Florian Pinel

发明人： Pankaj Dhoolia ,  Fenno F. Heath, III ,  Santhosh B. Kumaran ,  Rong Liu ,  Prabir Nandi ,  Florian Pinel

IPC分类号： G06F15/16 ,  G06Q10/06 ,  H04L29/08

摘要： Process management techniques using a representation state transfer architecture include, for example, a method of managing a given process in a data-centric manner in a client/server environment, comprising at least one client and at least one server. In an exemplary method, the server obtains from the client at least one request associated with the given process. In response to the request obtained from the client, the server generates an entity, wherein the generated entity is represented in terms of a data model and a lifecycle model associated therewith, wherein the lifecycle model comprises states and state transitions with each transition caused by one or more activities in the given process, and wherein the given process is represented as a collection of communicating entities. The server sends a response to the at least one request to the client, wherein the response is based at least in part on the generated entity.

公开(公告)号：US20120297390A1

公开(公告)日：2012-11-22

申请号：US13109560

申请日：2011-05-17

申请人： Fenno F. Heath, III ,  Richard B. Hull ,  Rong Liu ,  Anil Nigam ,  Florian Pinel ,  Frederick Y. Wu

发明人： Fenno F. Heath, III ,  Richard B. Hull ,  Rong Liu ,  Anil Nigam ,  Florian Pinel ,  Frederick Y. Wu

IPC分类号： G06F9/46

CPC分类号： G06F9/5038

摘要： Execution of flexible workflows using artifacts is described. A workflow execution engine is configured to instantiate a process execution (PE) artifact. The PE artifact includes one or more transitions. The workflow execution engine is further configured to execute the one or more transitions and determine if any of the one or more transitions are new or modified. The workflow execution engine is additionally configured to load and execute new or modified transitions, without reinstantiating the PE artifact, responsive to determining that at least one new or modified transitions exist.

摘要翻译： 描述使用工件执行灵活的工作流程。 工作流执行引擎被配置为实例化过程执行（PE）工件。 PE工件包括一个或多个转换。 工作流执行引擎还被配置为执行一个或多个转换并且确定一个或多个转换中的任一个是新的还是修改的。 响应于确定存在至少一个新的或修改的转换，工作流执行引擎另外配置为加载和执行新的或修改的转换，而不重新引导PE伪像。

公开(公告)号：US20090187552A1

公开(公告)日：2009-07-23

申请号：US12015869

申请日：2008-01-17

申请人： Florian Pinel ,  Pawan Chowdhary ,  Frederick Y. Wu

发明人： Florian Pinel ,  Pawan Chowdhary ,  Frederick Y. Wu

IPC分类号： G06F7/10 ,  G06F17/30

CPC分类号： G06F16/2423

摘要： A method for automatically generating data analysis queries from at least one modeling construct includes selecting a preconfigured template identifying at least one metric or dimension; retrieving dashboard model data comprising the preconfigured template; filtering to the dashboard model data using at least one user-specific access control; and automatically generating a query for at least one database.

摘要翻译： 用于从至少一个建模构造自动生成数据分析查询的方法包括选择标识至少一个度量或维度的预配置模板; 检索包括预配置模板的仪表板模型数据; 使用至少一个用户特定的访问控制来过滤到仪表板模型数据; 并自动生成至少一个数据库的查询。