System and method for managing calls of an automated call management system

    公开(公告)号:US10694038B2

    公开(公告)日:2020-06-23

    申请号:US16016453

    申请日:2018-06-22

    摘要: Systems and methods for managing a call between a contact, a conversation bot, and a human agent are disclosed. The method selects a conversation bot associated with a particular human agent from multiple conversation bots that are each associated with a different human agent. Each conversation bot can be a model trained using conversation data recorded during conversations conducted by the particular human agent with which it is associated. The method connects an audio call with a human contact, and generates audio during the call based upon a voice of the particular human agent. The method determines that a transition criterion is satisfied, and selects a selected human agent from amongst a plurality of available human agents. When the transition criterion is satisfied, the method enables a selected human agent to participate on the call, and continues the call between the selected human agent and the human contact.

    Application-independent content translation

    公开(公告)号:US10692494B2

    公开(公告)日:2020-06-23

    申请号:US15975784

    申请日:2018-05-10

    申请人: Sattam Dasgupta

    发明人: Sattam Dasgupta

    摘要: Techniques for providing application-independent content translation in an electronic device are disclosed. In one embodiment, a trigger may be received to activate a first application. Upon receiving the trigger to activate the first application, the first application may be enabled to display at least one visual indicator associated with the first application on a graphical user interface associated with a second application. The first application and the second application are to simultaneously run in an electronic device and the at least one visual indicator may be superimposed on the graphical user interface. Further, content on the graphical user interface may be translated from text-to-speech or speech-to-text in response to selecting the at least one visual indicator.

    Method and system for text-to-speech synthesis

    公开(公告)号:US10685644B2

    公开(公告)日:2020-06-16

    申请号:US16027337

    申请日:2018-07-04

    申请人: YANDEX EUROPE AG

    摘要: There is disclosed a method of generating a text-to-speech (TTS) training set for training a Machine Learning Algorithm (MLA) for generating machine-spoken utterances The method is executable by a server. The method includes generating a synthetic word based on merging separate phonemes from each of two words of a corpus of pre-recorded utterances, the merging being done using the common phoneme as a merging anchor, the merging resulting in at least two synthetic words. The synthetic words and assessor labels are used to train a classifier to predict a quality parameter associated with a new synthetic phonemes-based word, the quality parameter being representative of whether the new synthetic phonemes-based word is naturally sounding (based on acoustic features of generated synthetic words utterances). The classifier is then used to generate training objects for the MLA and to use the MLA to process the corpus of pre-recorded utterances into their respective vectors.

    Conversation-aware proactive notifications for a voice interface device

    公开(公告)号:US10679608B2

    公开(公告)日:2020-06-09

    申请号:US15841284

    申请日:2017-12-13

    申请人: GOOGLE LLC

    摘要: A method for proactive notifications in a voice interface device includes: receiving a first user voice request for an action with an future performance time; assigning the first user voice request to a voice assistant service for performance; subsequent to the receiving, receiving a second user voice request and in response to the second user voice request initiating a conversation with the user; and during the conversation: receiving a notification from the voice assistant service of performance of the action; triggering a first audible announcement to the user to indicate a transition from the conversation and interrupting the conversation; triggering a second audible announcement to the user to indicate performance of the action; and triggering a third audible announcement to the user to indicate a transition back to the conversation and rejoining the conversation.

    Delivery order relaying system using TTS and method therefor

    公开(公告)号:US10672093B2

    公开(公告)日:2020-06-02

    申请号:US15559398

    申请日:2016-03-10

    摘要: A delivery order relaying system is disclosed. The system comprises: an order receiving module for receiving a delivery order, to be processed, which is transmitted from an orderer terminal; a TTS module for generating, through TTS, a voice delivery order corresponding to the delivery order to be processed; a voice output module for connecting a phone call to a vendor corresponding to the delivery order to be processed, and outputting the voice delivery order through the connected phone call; a response receiving module for receiving, from the vendor through the phone call, an order response to the delivery order to be processed; and a delivery order response module for transmitting order processing result information, corresponding to the order response, to the orderer terminal having transmitted the delivery order to be processed.