公开(公告)号：US20090111431A1

公开(公告)日：2009-04-30

申请号：US11929461

申请日：2007-10-30

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton

IPC分类号： H04M3/42 ,  H04Q7/20

CPC分类号： H04M1/7253 ,  H04M1/6091

摘要： In an embodiment, a method includes identifying a first component device of a plurality of component devices in a communication network and determining that the first component device is operable to perform a first function of a plurality of functions associated with a mobile endpoint. The method also includes distributing the first function from the mobile endpoint to the first component device in response to determining that the first component device is operable to perform a first function of the plurality of functions associated with the mobile endpoint.

摘要翻译： 在一个实施例中，一种方法包括识别通信网络中的多个组件设备的第一组件设备，并且确定第一组件设备可操作以执行与移动端点相关联的多个功能的第一功能。 该方法还包括响应于确定第一组件设备可操作以执行与移动端点相关联的多个功能的第一功能，将第一功能从移动端点分发到第一组件设备。

公开(公告)号：US20090086933A1

公开(公告)日：2009-04-02

申请号：US11865307

申请日：2007-10-01

申请人： Labhesh Patel ,  Mukul Jain ,  Shmuel Shaffer ,  Sanjeev Kumar

发明人： Labhesh Patel ,  Mukul Jain ,  Shmuel Shaffer ,  Sanjeev Kumar

IPC分类号： H04M11/00 ,  G10L15/04 ,  H04M1/64

CPC分类号： G10L17/26 ,  G10L21/0208 ,  G10L2021/065

摘要： In an example embodiment, a system that appropriately routes calls to an agent at a contact center based on the agent's voice and/or hearing characteristics. The agent is selected by matching speech and hearing characteristics of a caller with the speech and hearing characteristics of an agent. In order to find the best match for the caller, the contact center determines if the caller is hearing impaired, and if so determines a suitable frequency range for the caller. If a match cannot be found, the agent's and/or caller's voice may be shifted in real time and adjusted to a frequency range that is best suited for the caller.

摘要翻译： 在示例实施例中，基于代理的语音和/或听觉特征，适当地将呼叫路由到联络中心的代理的系统。 通过将呼叫者的语音和听觉特征与代理的语音和听觉特征相匹配来选择代理。 为了找到呼叫者的最佳匹配，联络中心确定呼叫者是否听力受损，如果确定呼叫者的合适频率范围。 如果找不到匹配，代理和/或呼叫者的语音可能被实时移动并调整到最适合呼叫者的频率范围。

公开(公告)号：US20090074012A1

公开(公告)日：2009-03-19

申请号：US11856461

申请日：2007-09-17

申请人： Shmuel Shaffer ,  James C. Frauenthal ,  Michael P. O'Brien ,  Larry Raymond Metzger

发明人： Shmuel Shaffer ,  James C. Frauenthal ,  Michael P. O'Brien ,  Larry Raymond Metzger

IPC分类号： H04J3/06

CPC分类号： H04J3/0632 ,  H04L47/22 ,  H04L47/2416 ,  H04L47/283 ,  H04L49/90 ,  H04L49/901 ,  H04L49/9052 ,  H04L49/9094 ,  H04L65/605 ,  H04L65/80

摘要： An apparatus and method of buffering a media stream is provided. The method may comprise receiving a plurality of IP packets of the media stream, each packet providing a fragment of a portion of the media stream. Thereafter, the portion of media stream may be buffered in a jitter buffer using the fragments provided by the received packets. Further, the portion of the media stream may be buffered in a replay buffer using the fragments provided by the received packets. The replay buffer may be larger than the jitter buffer and a first received fragment and a second received fragment may be combined. The second received fragment may have been discarded by the jitter buffer. A media stream may then be played back using media from the replay and/or jitter buffer.

摘要翻译： 提供了缓冲媒体流的装置和方法。 该方法可以包括接收媒体流的多个IP分组，每个分组提供媒体流的一部分的片段。 此后，可以使用由接收的分组提供的片段将媒体流的部分缓冲在抖动缓冲器中。 此外，可以使用由接收到的分组提供的片段将媒体流的一部分缓冲在重放缓冲器中。 重放缓冲器可以大于抖动缓冲器，并且可以组合第一接收片段和第二接收片段。 第二个接收的片段可能已被抖动缓冲区丢弃。 然后可以使用来自重放和/或抖动缓冲器的媒体来播放媒体流。

公开(公告)号：US20080313711A1

公开(公告)日：2008-12-18

申请号：US11761799

申请日：2007-06-12

申请人： Steven Christenson ,  Eric Cozzi ,  Saad Malik ,  Rajesh Basawa ,  Leonard Brzezinski ,  Shmuel Shaffer

发明人： Steven Christenson ,  Eric Cozzi ,  Saad Malik ,  Rajesh Basawa ,  Leonard Brzezinski ,  Shmuel Shaffer

IPC分类号： H04L9/00

CPC分类号： H04L63/102

摘要： In one embodiment, a method can include: receiving rules in an interoperability server, the rules being related to access control for an endpoint coupled to a variable source content stream via a multicast network; and sending to the endpoint using in-band controls of the variable source content stream via the multicast network: a description of content streams available for selection by the endpoint; a procedure for selecting an available content stream; and permission for accessing the selected content stream, the permission being based on the rules.

摘要翻译： 在一个实施例中，一种方法可以包括：在互操作性服务器中接收规则，所述规则与经由组播网络耦合到可变源内容流的端点的访问控制有关; 以及通过所述多播网络向所述端点发送所述可变源内容流的带内控制：可用于由所述端点选择的内容流的描述; 用于选择可用内容流的过程; 以及访问所选内容流的权限，该权限基于规则。

公开(公告)号：US20080310398A1

公开(公告)日：2008-12-18

申请号：US11763330

申请日：2007-06-14

申请人： Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer

发明人： Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC分类号： H04L12/66

CPC分类号： H04M3/42187 ,  G10L15/26 ,  G10L25/78 ,  H04M3/5232 ,  H04M3/56 ,  H04M2201/40 ,  H04M2203/2088 ,  H04M2203/5072 ,  H04M2242/04

摘要： A method and system of prioritizing calls based on audio stream analysis includes receiving a plurality of calls, wherein each call comprises an audio stream. The audio stream associated with one of the calls is analyzed for pre-determined audio characteristics. The call is processed based on the audio characteristics of the call. A system for prioritizing calls includes a multipoint control unit for receiving calls. An audio stream capture system captures an audio stream from the calls. The audio stream is analyzed by the capture system according to one or more selected criteria and an urgency priority ranking is determined for each call. The calls are ranked in a queue database according to urgency priority. A controller manages the audio stream capture system, the audio analyzer and queue database computer system.

摘要翻译： 基于音频流分析对呼叫进行优先级排序的方法和系统包括接收多个呼叫，其中每个呼叫包括音频流。 与一个呼叫相关联的音频流被分析以获得预定的音频特征。 呼叫根据呼叫的音频特性进行处理。 用于优先呼叫的系统包括用于接收呼叫的多点控制单元。 音频流捕获系统捕获来自呼叫的音频流。 根据一个或多个所选标准，捕获系统分析音频流，并且为每个呼叫确定紧急度优先级排序。 呼叫根据紧急优先级排列在队列数据库中。 控制器管理音频流捕获系统，音频分析器和队列数据库计算机系统。

公开(公告)号：US20080299940A1

公开(公告)日：2008-12-04

申请号：US11756827

申请日：2007-06-01

申请人： Shmuel Shaffer ,  Amit Barave

发明人： Shmuel Shaffer ,  Amit Barave

IPC分类号： H04M11/04

CPC分类号： H04L65/403

摘要： Methods and apparatus for automatically connecting an emergency caller with appropriate responders within an interoperability and collaboration system. According to one aspect of the present invention, a method includes obtaining a request for a response, and identifying a first location from which the request originated. The request is obtained from a source that utilizes a phone and is located at the first location. The method also includes identifying at least one potential responder that may be capable or appropriate for providing the response. Finally, the method also includes creating a virtual talk group that includes the source and the potential responder. The potential responder may listen substantially directly to communications from the source within the virtual talk group using a land mobile radio.

摘要翻译： 在互操作性和协作系统内自动将紧急呼叫者与适当的应答者连接起来的方法和装置。 根据本发明的一个方面，一种方法包括获得响应的请求，以及识别发起请求的第一位置。 该请求是从使用电话并位于第一个位置的来源获得的。 该方法还包括识别至少一个可能能够或适于提供响应的潜在响应者。 最后，该方法还包括创建包括源和潜在响应者的虚拟通话组。 潜在的应答者可以使用陆地移动无线电直接监听来自虚拟对话组内的源的通信。

公开(公告)号：US20080280637A1

公开(公告)日：2008-11-13

申请号：US11746960

申请日：2007-05-10

申请人： Shmuel Shaffer ,  Kittur V. Nagesh

发明人： Shmuel Shaffer ,  Kittur V. Nagesh

IPC分类号： H04B7/00 ,  H04Q11/00 ,  H04Q7/20

CPC分类号： H04W4/10 ,  H04L41/069 ,  H04L41/0893 ,  H04L69/40 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13109 ,  H04Q2213/13288 ,  H04Q2213/1337 ,  H04Q2213/13389 ,  H04W76/45

摘要： A method for handling dynamic incidents includes initiating a first policy in response to a first incident. The first policy comprises a plurality of actions to be performed in response to the first incident. The method also includes creating at least one virtual talk group comprising a plurality of endpoints of different communication networks communicating using a respective communication protocol. The method further includes monitoring a plurality of events via a plurality of sources. At least one source comprises an endpoint from the plurality of endpoints of the virtual talk group. The method additionally includes detecting a deviation event and storing information indicative of the deviation event.

摘要翻译： 处理动态事件的方法包括响应于第一次事件启动第一策略。 第一策略包括响应于第一事件执行的多个动作。 该方法还包括创建至少一个虚拟通话组，其包括使用各自通信协议进行通信的不同通信网络的多个端点。 该方法还包括经由多个源监视多个事件。 至少一个源包括来自虚拟通话组的多个端点的端点。 该方法还包括检测偏差事件并存储指示偏差事件的信息。

公开(公告)号：US20080232248A1

公开(公告)日：2008-09-25

申请号：US11688381

申请日：2007-03-20

申请人： Amit Barave ,  Shmuel Shaffer

发明人： Amit Barave ,  Shmuel Shaffer

IPC分类号： H04L12/26

CPC分类号： H04L41/0893 ,  H04L51/14

摘要： A device comprising a network resource controller to preempt at least one multiple-user session over a primary modality of communication according to a precedence-level associated with users of the multiple-user session and to switch the multiple-user session to an alternate modality of communication without disconnection of the multiple-user session,

摘要翻译： 一种设备，包括：网络资源控制器，用于根据与所述多用户会话的用户相关联的优先级，通过主要的通信模式抢占至少一个多用户会话，并将所述多用户会话切换到所述多用户会话的替代模式 通信而不断开多用户会话，

公开(公告)号：US20080127231A1

公开(公告)日：2008-05-29

申请号：US11606274

申请日：2006-11-28

申请人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC分类号： G06F3/048 ,  G06F13/00

CPC分类号： G06Q10/109 ,  Y10S715/963

摘要： In one embodiment, a method includes scanning, by an automated tool, a set of application programs and/or systems associated with a user, the set including one or more action items calendared in a relevant time period that includes one or more days when the user intends to be out of the office. The one or more action items are then presented to the user via a user interface. Responsive to input received, each of one or more delegates correspondingly assigned to the one or more action items is automatically notified of the assignment. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，一种方法包括通过自动化工具扫描与用户相关联的一组应用程序和/或系统，所述组包括在相关时间段内压缩的一个或多个动作项目，所述动作项目包括一天或多天 用户打算离开办公室。 然后通过用户界面将一个或多个动作项呈现给用户。 响应于接收的输入，相应地分配给一个或多个动作项目的一个或多个代表中的每一个被自动通知分配。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US20080037762A1

公开(公告)日：2008-02-14

申请号：US11485053

申请日：2006-07-11

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M3/00

CPC分类号： H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.

摘要翻译： 公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法，以增强诸如紧急呼叫的呼叫的处理。 在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）进行呼叫排队等待直到代理可用于处理呼叫时，可以通过以下方式从这样的呼叫者收集一个或多个图像或视频： 利用呼叫者的通信设备的图像/视频能力。 然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先于可用代理进行处理。 另外，也可以基于所收集的图像/视频对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。