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公开(公告)号：US20120323736A1
公开(公告)日：2012-12-20
申请号：US13596150
申请日：2012-08-28
申请人： Rick A. Hamilton, II , Brian M. O'Connell , Clifford A. Pickover , Anne R. Sand , Keith R. Walker
发明人： Rick A. Hamilton, II , Brian M. O'Connell , Clifford A. Pickover , Anne R. Sand , Keith R. Walker
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02
摘要： Virtual universe customer service representatives are cloned and assigned as a function of observing customer behavior, retrieving historical data and creating a customer profile. Preferential subavatar assignment parameters are determined for a customer as a function of the customer profile, choosing a subavatar from a plurality of subavatars as a function of a correlation of a subavatar performance characteristic with the preferential subavatar assignment parameter and a store objective, and the clone is populated with the chosen subavatar. Choosing a subavatar may comprise preferentially rating subavatars and determining an appropriateness threshold as a function of the subavatar assignment parameter, the performance characteristics and the store objective. Some embodiments reset a threshold in response to time-in-queue or to repetitively observing customer behavior, retrieving customer data, determining a subavatar assignment parameter and choosing a highest-rated available subavatar meeting a revised threshold. Subavatars may comprise automated, customer service representative-controlled and jointly-controlled subavatars.
摘要翻译： 虚拟世界客户服务代表被克隆并分配为观察客户行为，检索历史数据和创建客户资料的功能。 根据客户简档确定客户的优先次角分配参数，作为与子节点性能特征与优先子空间分配参数和商店目标的相关性的函数从多个子分组中选择子代，并且克隆 填充所选的subavatar。 选择子空间可以包括优先地对子分类进行评级，并且确定作为子代数分配参数，性能特征和商店目标的函数的适当阈值。 一些实施例响应于队列中的时间重置阈值或者重复地观察顾客行为，检索客户数据，确定子空间分配参数并选择满足修订的阈值的最高评级可用子空间。 Subavatars可以包括自动化的客户服务代表控制和共同控制的子资源。
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公开(公告)号：US08275646B2
公开(公告)日：2012-09-25
申请号：US12499289
申请日：2009-07-08
IPC分类号： G06F17/30
摘要： An embodiment of the invention provides a method for IP assessment based on a component business model (CBM). The method assesses components in the CBM via a component assessment module, which interrogates an entity (e.g., a user, a third party consultant, and an information database) with questions. Output (including answers to the questions) from the component assessment module is sent to a component detection module. Scores (e.g., numerical scores and/or low, medium, or high scores) are assigned to the components via the component detection module based on the output from the component assessment module. The output from the component assessment module and/or the scores are analyzed to determine whether a gap, a duplication, a conflict, and/or an over-investment exists in at least one of the components.
摘要翻译： 本发明的实施例提供了一种基于组件业务模型（CBM）的IP评估方法。 该方法通过组件评估模块来评估CBM中的组件，组件评估模块询问具有问题的实体（例如，用户，第三方顾问和信息数据库）。 组件评估模块的输出（包括问题的答案）被发送到组件检测模块。 基于组件评估模块的输出，通过组件检测模块将分数（例如，数值分数和/或低，中或高分数）分配给组件。 分析组件评估模块和/或分数的输出以确定在至少一个组件中是否存在间隙，重复，冲突和/或过度投资。
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公开(公告)号：US20120212483A1
公开(公告)日：2012-08-23
申请号：US13433593
申请日：2012-03-29
申请人： Rick A. Hamilton, II , James R. Kozloski , Brian M. O'Connell , Clifford A. Pickover , James W. Seaman , Keith R. Walker
发明人： Rick A. Hamilton, II , James R. Kozloski , Brian M. O'Connell , Clifford A. Pickover , James W. Seaman , Keith R. Walker
IPC分类号： G06T15/00
CPC分类号： G06Q30/0633 , G06Q30/02 , G06Q30/0627
摘要： Described herein are examples of a virtual universe wish list as well as its control and use. Some embodiments are directed to determining a selection of an object in a virtual universe that is a desired by a user, which user is represented by a first avatar. Some embodiments are further directed to designating the object as a desired item in a wish list for the first avatar. The wish list may be stored in the avatar's virtual universe inventory. Some embodiments are further directed to determining a second avatar in the virtual universe that possesses an instance of the virtual object. Some embodiments are further directed to generating an advertisement to obtain the instance of the virtual object from the second avatar on behalf of the first avatar.
摘要翻译： 这里描述了虚拟宇宙愿望清单及其控制和使用的示例。 一些实施例旨在确定虚拟宇宙中的对象的选择，该对象是用户期望的，哪个用户由第一化身表示。 一些实施例进一步涉及将对象指定为用于第一头像的愿望列表中的期望项目。 愿望列表可以存储在化身的虚拟宇宙库存中。 一些实施例进一步涉及确定拥有虚拟对象的实例的虚拟宇宙中的第二化身。 一些实施例进一步涉及生成广告以代表第一化身从第二化身获得虚拟对象的实例。
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公开(公告)号：US08250476B2
公开(公告)日：2012-08-21
申请号：US12327931
申请日：2008-12-04
CPC分类号： A63F13/63 , A63F13/12 , A63F13/537 , A63F2300/308 , A63F2300/5533 , A63F2300/64 , G06Q10/10 , H04L67/38
摘要： The present invention provides asynchronous immersive communication in a virtual universe. In one embodiment, there is a method for transmitting an asynchronous immersive communication in a virtual universe. The method includes receiving an asynchronous immersive communication created by a resident of a virtual universe, transmitting the asynchronous immersive communication to a recipient and enabling the recipient to access the asynchronous immersive communication.
摘要翻译： 本发明提供了虚拟世界中的异步沉浸式通信。 在一个实施例中，存在在虚拟宇宙中传送异步沉浸式通信的方法。 该方法包括接收由虚拟宇宙的居民创建的异步沉浸式通信，将异步沉浸式通信发送到接收者，并使接收者能够访问异步沉浸式通信。
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公开(公告)号：US20120174235A1
公开(公告)日：2012-07-05
申请号：US13416845
申请日：2012-03-09
CPC分类号： G06F21/552
摘要： An invention for detecting a phishing virtual entity in a virtual universe is disclosed. A virtual entity may be registered as authentic and be identified with multiple physical characteristics thereof. Another virtual entity will be monitored to detect whether it includes a physical characteristic that is sufficiently similar to that of a registered virtual entity to cause confusion. A phishing virtual entity is detected based on the monitoring and phishing prevention processes may be implemented on the phishing virtual entity.
摘要翻译： 公开了一种用于检测虚拟宇宙中的网络钓鱼虚拟实体的发明。 虚拟实体可以被注册为真实的并且被识别为其多个物理特征。 将监视另一个虚拟实体以检测其是否包括与注册的虚拟实体足够相似的物理特征，以引起混淆。 基于监视来检测网络钓鱼虚拟实体，并且可以在网络钓鱼虚拟实体上实现网络钓鱼防范过程。
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公开(公告)号：US08187067B2
公开(公告)日：2012-05-29
申请号：US12139303
申请日：2008-06-13
CPC分类号： A63F13/792 , A63F13/12 , A63F13/69 , A63F13/85 , A63F2300/575 , A63F2300/609 , G06Q10/087
摘要： An approach that automatically transforms an inventory item of an avatar that is online in a virtual universe without requiring manual changes is described. In one embodiment, there is an avatar locator component configured to locate an avatar that is online in the virtual universe. An inventory item transforming component is configured to automatically transform an inventory item associated with the located avatar that is visual, functional, security or linguistic in nature.
摘要翻译： 描述一种自动转换在虚拟世界中联机的化身的库存项目而不需要手动更改的方法。 在一个实施例中，存在配置成在虚拟宇宙中定位在线的化身的化身定位器组件。 库存项目转换组件被配置为自动转换与视觉，功能，安全性或语言性质的定位的头像相关联的库存料品。
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157.发明申请公开(公告)号：US20120079477A1
公开(公告)日：2012-03-29
申请号：US13309597
申请日：2011-12-02
IPC分类号： G06F9/445
CPC分类号： G06F8/61 , G06F9/44505
摘要： A method for installation and configuration of a software product includes installing a software product and determining configuration settings of the software product based upon a social network of peers. A system for installation and configuration of at least one software product includes at least one client install package capable of utilizing a social network for at least one of installing software; transmitting configuration settings; transmitting post-installation configuration settings; or responding to post-installation configuration modifications; and a server that stores and aggregates the configuration settings of a plurality of users, forming at least one social network.
摘要翻译： 一种用于安装和配置软件产品的方法包括基于对等体的社交网络安装软件产品并确定软件产品的配置设置。 用于安装和配置至少一个软件产品的系统包括至少一个能够利用社交网络至少一个安装软件的客户端安装包; 发送配置设置; 传输安装后配置设置; 或响应安装后配置修改; 以及存储和聚合多个用户的配置设置的服务器，形成至少一个社交网络。
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158.发明授权System and methods for applying social computing paradigm to software installation and configuration 有权将社交计算范式应用于软件安装和配置的系统和方法公开(公告)号：US08136090B2
公开(公告)日：2012-03-13
申请号：US11614291
申请日：2006-12-21
CPC分类号： G06F8/61 , G06F9/44505
摘要： A method for installation and configuration of a software product includes installing a software product and determining configuration settings of the software product based upon a social network of peers. A system for installation and configuration of at least one software product includes at least one client install package capable of utilizing a social network for at least one of installing software; transmitting configuration settings; transmitting post-installation configuration settings; or responding to post-installation configuration modifications; and a server that stores and aggregates the configuration settings of a plurality of users, forming at least one social network.
摘要翻译： 一种用于安装和配置软件产品的方法包括基于对等体的社交网络安装软件产品并确定软件产品的配置设置。 用于安装和配置至少一个软件产品的系统包括至少一个能够利用社交网络至少一个安装软件的客户端安装包; 发送配置设置; 传输安装后配置设置; 或响应安装后配置修改; 以及存储和聚合多个用户的配置设置的服务器，形成至少一个社交网络。
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公开(公告)号：US08127236B2
公开(公告)日：2012-02-28
申请号：US12209601
申请日：2008-09-12
IPC分类号： G06F3/048
CPC分类号： G06N5/022
摘要： Methods, devices and systems are provided for enabling virtual universe users to find and engage subject matter experts within a virtual universe by defining a virtual universe subject matter expert conduit within the virtual universe. A virtual universe user avatar engages the conduit and a user indicates a subject matter expert search term. A data storage is searched for a tag relevant to the search term, and an expert-avatar is identified and located through the relevant tag. The user is enabled to directly communicate with the identified expert-avatar through a conduit communication medium entirely within the virtual universe, without requiring the user to engage a resource outside of the virtual universe or without requiring the user to engage an interface outside of the virtual universe.
摘要翻译： 提供了方法，设备和系统，以使虚拟宇宙用户能够通过在虚拟世界内定义虚拟宇宙主题专家管道来发现和吸引虚拟世界内的主题专家。 虚拟宇宙用户头像接合管道，并且用户指示主题专家搜索项。 搜索数据存储器与搜索项相关的标签，并通过相关标签识别和定位专家头像。 用户能够通过完全在虚拟宇宙内的管道通信介质直接与所识别的专家头像进行通信，而不需要用户在虚拟世界之外接触资源，或者不要求用户参与虚拟的外部的界面 宇宙。
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公开(公告)号：US20120007794A1
公开(公告)日：2012-01-12
申请号：US12832728
申请日：2010-07-08
IPC分类号： G09G5/12
CPC分类号： G06F3/1454 , G09G5/363 , G09G2354/00 , G09G2360/04 , H04L65/1086 , H04L65/403
摘要： A feedback application may be executing on a data processing system to transmit a screen update to at least two computers. The feedback application receives an indication of completion from a first computer, in response to transmitting the screen update. The feedback application updates a completion gauge to indicate a partial completion among participants, in response to receiving the indication of completion from the first computer. The feedback application receives a second indication of completion from a second computer, in response to transmitting the screen update. The feedback application updates the completion gauge to indicate a completion among participants, in response to receiving the indication of completion from the second computer.
摘要翻译： 反馈应用可以在数据处理系统上执行以将屏幕更新发送到至少两台计算机。 响应于发送屏幕更新，反馈应用从第一计算机接收完成指示。 响应于从第一计算机接收完成指示，反馈应用更新完成量表以指示参与者之间的部分完成。 响应于发送屏幕更新，反馈应用从第二计算机接收第二完成指示。 响应于从第二计算机接收完成的指示，反馈应用程序更新完成量表以指示参与者之间的完成。
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