公开(公告)号：US20170026191A1

公开(公告)日：2017-01-26

申请号：US14807301

申请日：2015-07-23

Applicant: Avaya Inc.

Inventor： Jeffrey D. Hodson ,  John H. Yoakum

IPC: H04L12/18 ,  H04L29/06

CPC classification number: H04L12/1813 ,  H04L12/1818 ,  H04L65/1073 ,  H04L65/403 ,  H04L67/22

Abstract: A computing device including a processing device determines that a contact center agent (CCA) is in a non-contact session mode. A particular open conference session of a plurality of open conference sessions is identified. A CCA device associated with the CCA is connected to the particular open conference session.

Abstract translation: 包括处理设备的计算设备确定联络中心代理（CCA）处于非接触会话模式。 识别多个公开会议会话的特定公开会议会话。 与CCA相关联的CCA设备连接到特定的开放会议会话。

公开(公告)号：US20170019437A1

公开(公告)日：2017-01-19

申请号：US14802015

申请日：2015-07-17

Applicant: Avaya Inc.

Inventor： Mohan Vinayak Phadnis ,  Sreekanth Subrahmanya Nemani

IPC: H04L29/06

Abstract: During a Session Initiation Protocol dialog setup, the user agent sends an INVITE message with an SDP offer to the conference controller, and the conference controller provides to a media gateway a unique session identifier, a unique conference identifier, and optionally at least one of feature information and/or policy information. If the conference controller restarts, the media gateway may provide the conference controller the unique session identifier, the unique conference identifier, and the optional feature and/or policy information. The conference controller may then generate an out-of-dialog SIP REFER message that includes the unique session identifier and the unique conference identifier and provide the message to the user agent. The user agent, upon receiving the REFER message, may identify a dialog needing replacing, and may provide the conference controller a new INVITE message that allows the conference controller to reconstruct the SIP dialog and optional feature and/or policy information if needed.

Abstract translation: 在会话发起协议对话设置期间，用户代理向会议控制器发送具有SDP提议的INVITE消息，并且会议控制器向媒体网关提供唯一的会话标识符，唯一的会议标识符以及可选地至少一个特征 信息和/或策略信息。 如果会议控制器重新启动，则媒体网关可以向会议控制器提供唯一的会话标识符，唯一会议标识符以及可选特征和/或策略信息。 然后，会议控制器可以生成包括唯一会话标识符和唯一会议标识符的对外SIP REFER消息，并向用户代理提供消息。 用户代理在接收到REFER消息时可以识别需要替换的对话，并且可以向会议控制器提供新的INVITE消息，其允许会议控制器在需要时重构SIP对话和可选的特征和/或策略信息。

公开(公告)号：US20170010851A1

公开(公告)日：2017-01-12

申请号：US14792229

申请日：2015-07-06

Applicant: Avaya Inc.

Inventor： Rahul BUDDHISAGAR ,  Michael Krack ,  Jai Pugalia ,  Jeffrey Wong ,  Wayne Wong

IPC: G06F3/16 ,  H04M3/02 ,  H04L12/58 ,  H04W68/00

CPC classification number: H04L51/24 ,  G06F3/165 ,  H04M3/02 ,  H04W68/005

Abstract: An electronic device, system, and method performs an automated control. The electronic device includes an audio output device configured to play a sound. The electronic device includes a processor configured to receive state data indicative of a state of a user of the electronic device. The processor is configured to control an activation of the audio output device based upon the state data. The activation of the audio output device is based upon first setting data when the state data indicates a first state. The activation of the audio output device is based upon second setting data when the state data indicates a second state.

Abstract translation: 电子设备，系统和方法执行自动控制。 电子设备包括被配置为播放声音的音频输出设备。 电子设备包括被配置为接收指示电子设备的用户的状态的状态数据的处理器。 处理器被配置为基于状态数据控制音频输出设备的激活。 当状态数据指示第一状态时，音频输出设备的激活基于第一设置数据。 当状态数据指示第二状态时，音频输出设备的激活基于第二设置数据。

公开(公告)号：US09544704B1

公开(公告)日：2017-01-10

申请号：US14800874

申请日：2015-07-16

Applicant: Avaya Inc.

Inventor： Ajita John

IPC: H04S5/00

CPC classification number: H04S7/302 ,  G06F17/30743 ,  G10L25/54 ,  H04S2400/11

Abstract: Disclosed herein are systems, methods, and computer-readable storage device for analyzing a first audiofile, to yield a first analysis, wherein the first analysis identifies a first segment of a first plurality of segments within the first audiofile, the first segment being one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. A same analysis can be performed on a second audiofile, to yield a second analysis, wherein the second analysis identifies a second segment of a second plurality of segments within the second audiofile, the second segment comprising one of a most interesting segment, a most important segment, a most relevant segment, and a most representative segment. The first segment is presented as a representative segment of the first audiofile and the second segment is presented as a representative of the second audiofile within a three-dimensional audio space.

Abstract translation: 本文公开了用于分析第一音频文件以产生第一分析的系统，方法和计算机可读存储设备，其中第一分析识别第一音频文件内的第一多个段的第一段，第一段是 最有趣的细分，最重要的细分，最相关的细分和最具代表性的细分。 可以在第二音频文件上执行相同的分析，以产生第二分析，其中所述第二分析识别所述第二音频文件内的第二多个片段的第二片段，所述第二片段包括最有趣片段之一，最重要的片段 细分，最相关的细分和最具代表性的细分。 第一段被呈现为第一音频文件的代表段，并且第二段被呈现为三维音频空间内的第二音频文件的代表。

公开(公告)号：US09544340B2

公开(公告)日：2017-01-10

申请号：US14054286

申请日：2013-10-15

Applicant: Avaya Inc.

Inventor： Joel M. Ezell

IPC: G06F15/16 ,  H04L29/06

CPC classification number: H04L65/1069 ,  H04L65/1006 ,  H04L65/1009 ,  H04L65/1016 ,  H04L65/103 ,  H04L65/105 ,  H04L65/1063 ,  H04M3/5183 ,  H04M3/5191 ,  H04M7/0024 ,  H04M7/0027

Abstract: Systems and methods are described for enabling browser-to-phone and browser-to-browser communications to be enhanced with enterprise communication features. Specifically, a Collaboration Environment is disclosed with the ability to interface a browser with an enterprise communication network. The Collaboration Environment is exposed to browsers via a media server and/or websocket and is enabled to communicate with the browsers via a purpose-built library.

Abstract translation: 描述了系统和方法，以便通过企业通信功能来增强浏览器到手机和浏览器到浏览器的通信。 具体来说，公开了能够将浏览器与企业通信网络进行接口的协作环境。 协作环境通过媒体服务器和/或Websocket暴露给浏览器，并且能够通过专门构建的库与浏览器进行通信。

公开(公告)号：US09544190B2

公开(公告)日：2017-01-10

申请号：US13930619

申请日：2013-06-28

Applicant: Avaya Inc.

Inventor： Geoffrey L. Baskwill

IPC: G06F15/16 ,  H04L12/24

CPC classification number: H04L41/0816 ,  H04L41/0843

Abstract: System and method of application configuration using DNS-based service discovery, the method including: determining a network domain of a user; retrieving PTR, SRV and TXT records from a DNS server associated with the network domain; enumerating service instances based upon the retrieved PTR, SRV and TXT records; receiving a selection of a service instance from the user; constructing a service instance URL from the selected service instance; attempting to retrieve a settings file by use of the service instance URL; and applying configuration settings from the retrieved settings file.

Abstract translation: 使用基于DNS的服务发现的应用配置的系统和方法，所述方法包括：确定用户的网络域; 从与网络域相关联的DNS服务器检索PTR，SRV和TXT记录; 根据检索到的PTR，SRV和TXT记录枚举服务实例; 从用户接收服务实例的选择; 从所选服务实例构建服务实例URL; 尝试通过使用服务实例URL检索设置文件; 并从检索到的设置文件中应用配置设置。

公开(公告)号：US09541407B1

公开(公告)日：2017-01-10

申请号：US14806017

申请日：2015-07-22

Applicant: Avaya Inc.

Inventor： David S. Mohler

IPC: H04W4/00 ,  G01C21/30 ,  H04W4/02 ,  H04W4/22

CPC classification number: H04W4/90 ,  G01C21/206 ,  H04W4/023

Abstract: A unified, weighted, and common language mapping system and method for disaster response is described, with the ability to overlay infrastructure damage, responder assets, data source, and weighting factors including the ability to redact such maps for dissemination to media, the public, or the like. The system and method described herein also enable the real-time updating of maps with social media information and the like.

Abstract translation: 描述了一种用于灾害响应的统一的，加权的和通用的语言映射系统和方法，具有覆盖基础设施损坏，响应者资产，数据源和加权因素的能力，包括修改这些地图以传播给媒体，公众， 或类似物。 本文所述的系统和方法还使得能够利用社交媒体信息等实时地更新地图。

公开(公告)号：US20170005956A1

公开(公告)日：2017-01-05

申请号：US14755805

申请日：2015-06-30

Applicant: Avaya Inc.

Inventor： Milos Pujic ,  Bryn Rahm

IPC: H04L12/58

CPC classification number: H04L51/043

Abstract: Federated computing architectures allow for the interoperability of components and facilitates the exchange of data between varying systems and components. Endpoints, such as those utilizing Extensible Messaging and Presence Protocol (XMPP) assume the same XMPP stream is used for both messaging and presence. Such systems are unable to accommodate a representational state transfer (“REST”) or, in other words, be “RESTful,” where the messaging server and presence server are distinct servers and may be on different domains. Provided here are systems described to split the protocols and enable an endpoint to appear to communicate with a single server while a protocol splitter routes and receives messages from distinct servers handling messaging and presence separately.

Abstract translation: 联合计算架构允许组件的互操作性，并促进不同系统和组件之间的数据交换。 端点，例如使用可扩展消息传递和呈现协议（XMPP）的端点假设相同的XMPP流用于消息传递和存在。 这样的系统无法适应表示状态转移（“REST”），或者换句话说就是“RESTful”，消息传递服务器和呈现服务器是不同的服务器，并且可能在不同的域上。 这里提供了分解协议并使端点看起来与单个服务器通信的系统，而协议分离器路由和接收来自不同服务器的消息，分别处理消息和存在。

公开(公告)号：US20170005885A1

公开(公告)日：2017-01-05

申请号：US15265736

申请日：2016-09-14

Applicant: Avaya Inc.

Inventor： Deepak Ramesh ,  Sudhakar Biradar

IPC: H04L12/24

CPC classification number: H04L41/5051 ,  H04L12/4662 ,  H04L41/0873 ,  H04L41/5058

Abstract: Methods, systems and computer readable media for network service type and mode advertisement are described. In some implementations, a method can include providing a network service having a service mode and a service type, and generating a network service advertisement message including a service identifier, a service mode portion and a service type portion. The method can also include populating the service mode portion with a first value corresponding to a service mode of the network service and populating the service type portion with a second value corresponding to a service type of the network service. The method can further include forwarding the network service advertisement message from a first system to one or more other systems via a network.

Abstract translation: 描述了用于网络服务类型和模式广告的方法，系统和计算机可读介质。 在一些实现中，方法可以包括提供具有服务模式和服务类型的网络服务，并且生成包括服务标识符，服务模式部分和服务类型部分的网络服务通告消息。 该方法还可以包括以与网络服务的服务模式对应的第一值来填充服务模式部分，并且使用与网络服务的服务类型对应的第二值填充服务类型部分。 该方法还可以包括经由网络将网络服务广告消息从第一系统转发到一个或多个其他系统。

公开(公告)号：US09538139B2

公开(公告)日：2017-01-03

申请号：US14695304

申请日：2015-04-24

Applicant: Avaya Inc.

Inventor： Stephen R. Whynot

IPC: H04N7/15 ,  H04L29/06 ,  H04L12/931

CPC classification number: H04N7/152 ,  H04L49/35 ,  H04L65/4007 ,  H04L65/403 ,  H04L65/601 ,  H04L65/607 ,  H04L65/80 ,  H04N7/147

Abstract: A method of facilitating a multi-participant communication session with an efficient use of network bandwidth and processing resources is described. The processing resources are made available to the session participants via a switching fabric and composites of less active session participants can be used to minimize the bandwidth utilization between a media server and endpoints.

Abstract translation: 描述了一种有助于有效利用网络带宽和处理资源的多参与者通信会话的方法。 处理资源通过交换结构可用于会话参与者，并且可以使用较少活动的会话参与者的组合来最小化媒体服务器与端点之间的带宽利用率。