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    System and method for efficient port and bandwidth utilization in setting up communication sessions
    11.
    发明授权
    System and method for efficient port and bandwidth utilization in setting up communication sessions 有权

    公开(公告)号：US10659501B2

    公开(公告)日：2020-05-19

    申请号：US14319107

    申请日：2014-06-30

    Applicant: Avaya Inc.

    Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

    IPC: H04L29/06 ,  G06F3/0482 ,  H04L29/08 ,  H04M3/493 ,  H04M3/51 ,  G06F3/16

    Abstract: Techniques for efficiently allocating ports and bandwidth in a communication system configured to establish interactive, real time communication sessions between endpoints are described. Requests are received at a server, from a requester endpoint device, to initiate an interactive, real time communication voice and/or video session requiring access to an interactive session resource. In an embodiment, the communication system is a contact center and the interactive session resource is an available contact center agent. Pending availability of the interactive session resource, a requester is assigned a place in a queue or otherwise scheduled to receive access to the interactive session resource. In the meantime, a data channel is established between the server and the requester's endpoint device. Resources, which can include an executable program and/or information operative to enable the endpoint device to emulate an active on-hold voice connection period, are downloaded to the endpoint device.

    Selective recording of high quality media in a videoconference
    13.
    发明授权
    Selective recording of high quality media in a videoconference 有权

    公开(公告)号：US09832422B2

    公开(公告)日：2017-11-28

    申请号：US14059602

    申请日：2013-10-22

    Applicant: Avaya Inc.

    Inventor： Parameshwaran Krishnan ,  Navjot Singh ,  Sreenidhy Sreepathy

    IPC: H04N7/15 ,  H04N7/14

    CPC classification number: H04N7/147 ,  H04N7/152 ,  H04N7/155

    Abstract: Embodiments disclosed herein provide systems and methods for selectively recording high quality media in a videoconference. In a particular embodiment, a method provides receiving a plurality of video streams from a plurality of videoconferencing clients. The method further provides streaming video at a first quality level for the plurality of video streams to a first videoconferencing client of the plurality of video conferencing clients. At a first point in time while streaming the video, the method provides identifying a first video stream of the plurality of video streams that should be recorded at a higher quality level than the first quality level and recording the first video stream at the higher quality level from the first point in time.

    System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns
    16.
    发明申请
    System and Method for Email Management Through Detection and Analysis of Dynamically Variable Behavior and Activity Patterns 审中-公开
    通过动态变量行为和活动模式的检测和分析进行电子邮件管理的系统和方法

    公开(公告)号：US20150381533A1

    公开(公告)日：2015-12-31

    申请号：US14318676

    申请日：2014-06-29

    Applicant: Avaya Inc.

    Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

    IPC: H04L12/58 ,  G06N5/04

    CPC classification number: H04L51/02

    Abstract: Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and/or message response behavior, relating to treatment of messages from individual senders and/or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and/or a new rule specifying treatment of at least some messages from the sender of the email is proposed.

    Abstract translation: 描述了通过检测和可配置地响应动态变化的活动和行为模式来帮助电子邮件收件人来管理入站电子邮件的技术。 特征是从发送者发送的新电子邮件中提取的，并且用于收件人。 识别与从总体上来自各个发送者和/或多个发送者的消息的处理有关的发送者活动，接收者消息管理行为和/或消息响应行为的一种或多种模式。 通过分析通过从接收者先前接收的电子邮件中提取特征而收集的统计数据来识别模式。 在收件人阅读新电子邮件之前，确定是否存在与识别的图案的任何偏差; 并且如果是，则执行用于处理新消息的预先存在的规则和/或指定来自电子邮件的发送者的至少一些消息的处理的新规则。

    Dynamic guidance to a target conversation area with a communication device
    17.
    发明授权
    Dynamic guidance to a target conversation area with a communication device 有权
    使用通信设备对目标对话区域进行动态指导

    公开(公告)号：US09008689B2

    公开(公告)日：2015-04-14

    申请号：US13861485

    申请日：2013-04-12

    Applicant: Avaya Inc.

    Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Doree D. Seligmann ,  Navjot Singh

    IPC: H04W4/02

    CPC classification number: H04W4/02 ,  H04W4/16 ,  H04W16/22

    Abstract: Embodiments disclosed herein provide systems and methods for dynamically guiding a user to a target conversation area with a communication device. In a particular embodiment, a method provides receiving a call request to establish a call with a communication device and determining a location of the communication device. The method further provides determining a target conversation area for a user of the communication device to participate in the call based on the location of the communication device. The method also provides directing the user to the target conversation area.

    Abstract translation: 本文公开的实施例提供了用于通过通信设备将用户动态地引导到目标会话区域的系统和方法。 在特定实施例中，一种方法提供接收呼叫请求以与通信设备建立呼叫并确定通信设备的位置。 该方法还提供基于通信设备的位置来确定通信设备的用户参与呼叫的目标会话区域。 该方法还提供将用户引导到目标对话区域。

    PRESENTATION DELAY FEEDBACK IN A WEB CONFERENCING SESSION
    18.
    发明申请
    PRESENTATION DELAY FEEDBACK IN A WEB CONFERENCING SESSION 有权
    在网络会议中介绍延迟反馈

    公开(公告)号：US20140310347A1

    公开(公告)日：2014-10-16

    申请号：US13861471

    申请日：2013-04-12

    Applicant: AVAYA INC.

    Inventor： Parameshwaran Krishnan ,  Navjot Singh

    IPC: H04L29/06

    CPC classification number: H04L65/4038 ,  H04L65/1093

    Abstract: Embodiments disclosed herein provide methods and systems for providing presentation delay feedback to a presenter in a web conferencing session. In a particular embodiment, a method includes receiving, from a presenter client, a request to initiate a web conferencing session. The method further includes establishing the web conferencing session between the presenter client and at least one viewing client. During the web conferencing session, the method includes determining delays in presenting a view of the web conferencing session at each of the at least one viewing clients and providing an indication of the delays to a user at the presenter client.

    Abstract translation: 本文公开的实施例提供了用于在Web会议会话中向演示者提供呈现延迟反馈的方法和系统。 在特定实施例中，一种方法包括从演示客户端接收发起网络会议会话的请求。 该方法还包括在演示客户端与至少一个观看客户端之间建立网络会议会话。 在网络会议会话期间，该方法包括确定在至少一个观看客户端中的每一个呈现网络会议会话的视图的延迟，并且在演示客户端向用户提供延迟的指示。

    System and method for email management through detection and analysis of dynamically variable behavior and activity patterns
    19.
    发明授权
    System and method for email management through detection and analysis of dynamically variable behavior and activity patterns 有权

    公开(公告)号：US11019000B2

    公开(公告)日：2021-05-25

    申请号：US16832735

    申请日：2020-03-27

    Applicant: Avaya Inc.

    Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

    IPC: H04L12/58

    Abstract: Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and/or message response behavior, relating to treatment of messages from individual senders and/or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and/or a new rule specifying treatment of at least some messages from the sender of the email is proposed.

    ADDING FEATURES AND SERVICES WITHOUT PASSWORD EXPOSURE
    20.
    发明申请
    ADDING FEATURES AND SERVICES WITHOUT PASSWORD EXPOSURE 有权
    在没有密码曝光的情况下添加功能和服务

    公开(公告)号：US20160314286A1

    公开(公告)日：2016-10-27

    申请号：US14955225

    申请日：2015-12-01

    Applicant: Avaya Inc.

    Inventor： Manish Dusad ,  Ping Lin ,  Gordon Brunson ,  Mark Mackenzie ,  Navjot Singh ,  Geoff Baskwill

    IPC: G06F21/12 ,  H04W12/06 ,  H04L29/06

    CPC classification number: G06F21/121 ,  G06F2221/2141 ,  H04L63/08 ,  H04L63/083 ,  H04L63/0838 ,  H04W12/06

    Abstract: An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.

    Abstract translation: 收到使用服务或功能的权利发生变化的指示。 例如，这可以基于授予对先前安装的服务或功能的访问权限的管理员。 作为响应，向用户发送对使用该服务或特征的权利的更改的通知。 该通知请求用户提供凭证来批准更改使用该服务或功能的权利。 例如，可以在用户可以点击以提供密码/用户名的电子邮件或文本消息中提供链接。 获得并验证凭证。 响应验证凭证，根据使用该服务或功能的权利的更改，允许访问。 用户然后可以访问服务/功能，而管理员不必知道用户的凭据。

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