公开(公告)号：US11341749B2

公开(公告)日：2022-05-24

申请号：US13630105

申请日：2012-09-28

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Avram Levi

IPC: G06Q30/00 ,  G06V20/52 ,  H04N7/18

Abstract: System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

公开(公告)号：US20160212185A1

公开(公告)日：2016-07-21

申请号：US14872956

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Tony McCormack ,  Navjot Singh

IPC: H04L29/06 ,  H04L29/08

CPC classification number: H04L65/4015 ,  H04L65/1069 ,  H04L65/403 ,  H04L67/143

Abstract: A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium. The first communication medium and the second communication medium are different communication mediums. For example, the first concurrent communication session may be a voice communication session with a user and the second concurrent communication session may be multimedia communication session with the user. A task is identified that needs to be accomplished in the communication session (e.g., in one of first or second concurrent communication sessions). A determination is made if the first communication medium is an optimal communication medium for the task. In response to determining that the first communication medium is the optimal communication medium for the task, the first task is implemented in the first concurrent communication session.

Abstract translation: 与联络中心建立通信会议。 通信会话包括第一通信介质中的第一并发通信会话和第二通信介质中的第二并发通信会话。 第一通信介质和第二通信介质是不同的通信介质。 例如，第一并发通信会话可以是与用户的语音通信会话，并且第二并发通信会话可以是与用户的多媒体通信会话。 识别需要在通信会话中完成的任务（例如，在第一或第二并发通信会话中的一个中）。 如果第一通信介质是用于该任务的最佳通信介质，则确定。 响应于确定第一通信介质是用于任务的最佳通信介质，第一任务在第一并发通信会话中被实现。

公开(公告)号：US09338201B2

公开(公告)日：2016-05-10

申请号：US13861471

申请日：2013-04-12

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04L29/06

CPC classification number: H04L65/4038 ,  H04L65/1093

Abstract: Embodiments disclosed herein provide methods and systems for providing presentation delay feedback to a presenter in a web conferencing session. In a particular embodiment, a method includes receiving, from a presenter client, a request to initiate a web conferencing session. The method further includes establishing the web conferencing session between the presenter client and at least one viewing client. During the web conferencing session, the method includes determining delays in presenting a view of the web conferencing session at each of the at least one viewing clients and providing an indication of the delays to a user at the presenter client.

Abstract translation: 本文公开的实施例提供了用于在Web会议会话中向演示者提供呈现延迟反馈的方法和系统。 在特定实施例中，一种方法包括从演示客户端接收发起网络会议会话的请求。 该方法还包括在演示客户端与至少一个观看客户端之间建立网络会议会话。 在网络会议会话期间，该方法包括确定在至少一个观看客户端中的每一个呈现网络会议会话的视图的延迟，并且在演示客户端向用户提供延迟的指示。

公开(公告)号：US20160099986A1

公开(公告)日：2016-04-07

申请号：US14961056

申请日：2015-12-07

Applicant: Avaya, Inc.

Inventor： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik ,  Kirak Hong

IPC: H04L29/06 ,  G06F17/30

CPC classification number: H04L65/403 ,  G06F16/24575 ,  G06F16/9535 ,  G06Q10/06311 ,  G06Q10/1095 ,  H04L12/1827 ,  H04N7/15

Abstract: Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.

公开(公告)号：US20150180791A1

公开(公告)日：2015-06-25

申请号：US14135880

申请日：2013-12-20

Applicant: AVAYA, INC.

Inventor： Jon Bentley ,  Parameshwaran Krishnan ,  Jean Meloche ,  Peter Tarle

IPC: H04L12/873 ,  H04L12/835 ,  H04L12/801

CPC classification number: H04L47/30 ,  H04L47/17 ,  H04L47/2458 ,  H04L47/525 ,  H04L47/6215 ,  H04L65/1023 ,  H04L65/607 ,  H04L65/80 ,  H04L67/322

Abstract: Disclosed is a system and method for adaptive modification of class of service (DSCP) for supporting bandwidth over-allocation.

Abstract translation: 公开了一种用于自适应修改服务等级（DSCP）以支持带宽过度分配的系统和方法。

公开(公告)号：US09025746B2

公开(公告)日：2015-05-05

申请号：US13840273

申请日：2013-03-15

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M1/56 ,  H04M3/436

CPC classification number: H04M3/4365 ,  H04M3/42042 ,  H04M2201/38 ,  H04M2203/6072

Abstract: Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator's identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

Abstract translation: 可以使用用户的可视指示符来实现发起通信的用户的认证。 通信的发起可以导致与发起者的身份相关联的收集图像数据的通信的发起者。 此外，可能需要启动器来执行任务，其中可以将该任务的响应与图像数据一起发送到通信的接收器。 图像数据的接收可以允许通信的接收者减少垃圾邮件，并验证发起者是谁所声称的。

公开(公告)号：US20150006218A1

公开(公告)日：2015-01-01

申请号：US13928608

申请日：2013-06-27

Applicant: Avaya Inc.

Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Doree D. Seligmann ,  Navjot Singh

IPC: G06Q10/10

Abstract: The present disclosure is related to a meeting scheduling system that can apply an enterprise rule to determine one or more requirements for a scheduled meeting.

Abstract translation: 本公开涉及可以应用企业规则来确定预定会议的一个或多个要求的会议调度系统。

公开(公告)号：US08924243B2

公开(公告)日：2014-12-30

申请号：US13630692

申请日：2012-09-28

Applicant: Avaya Inc.

Inventor： Jon Louis Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: G06Q10/10

CPC classification number: H04N7/15 ,  H04L12/1818 ,  H04L65/1069 ,  H04L65/403 ,  H04M3/567 ,  H04M2201/14

Abstract: The present invention is directed to mitigating peak traffic in a multimedia conference. In one aspect, one or more requests for starting a first type of conference over the network are received. Thereafter, a second type of conference is started based on predefined parameters, wherein the second type of conference consumes lower bandwidth than the first type of conference.

Abstract translation: 本发明旨在减轻多媒体会议中的峰值业务。 在一个方面中，接收通过网络启动第一类型的会议的一个或多个请求。 此后，基于预定义参数开始第二类型的会议，其中第二类型的会议消耗比第一类型的会议更低的带宽。

公开(公告)号：US20140211929A1

公开(公告)日：2014-07-31

申请号：US13753171

申请日：2013-01-29

Applicant: AVAYA INC.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M2203/5081

Abstract: Systems and methods for identifying participants present in a communication session are disclosed. More particularly, the identification of participants using a shared communication endpoint is enabled. Identification can include receiving information from a first participant that identifies a second participant. The identification of the second participant can include receiving a selection of the second participant from a list of expected conference participants presented to the first participant through a communication device associated with the first participant, after the first participant has been registered as a participant in the communication session.

Abstract translation: 公开了用于识别出现在通信会话中的参与者的系统和方法。 更具体地，能够使用共享通信端点来识别参与者。 识别可以包括从识别第二参与者的第一参与者接收信息。 第二参与者的识别可以包括：在第一参与者被注册为通信中的参与者之后，通过与第一参与者相关联的通信设备，从呈现给第一参与者的预期会议参与者的列表中接收第二参与者的选择 会话

公开(公告)号：US20140028789A1

公开(公告)日：2014-01-30

申请号：US13762452

申请日：2013-02-08

Applicant: AVAYA INC.

Inventor： Jon Louis Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: H04N7/15

CPC classification number: H04N7/155 ,  H04M3/56 ,  H04M3/567 ,  H04M2203/1025 ,  H04M2203/305

Abstract: System and method to provide an immersive virtual world conference environment, the method including: establishing a live virtual world conference, by use of a virtual world server; recording, in a memory coupled to the virtual world server, events related to live participants in the live virtual world conference, wherein the live participants are communicatively coupled to the virtual world server; receiving a request from a first virtual user to experience the virtual world conference at a predetermined virtual time that is different than a present real time; retrieving from the memory events related to live participants that occurred no later than the predetermined virtual time; restoring a conference state based upon the retrieved events; and providing an interaction responsive to the conference state and the first virtual user, in order to produce the immersive virtual world conference state.

Abstract translation: 提供沉浸式虚拟世界会议环境的系统和方法，该方法包括：通过使用虚拟世界服务器建立实时虚拟世界会议; 在耦合到虚拟世界服务器的存储器中记录与实时虚拟世界会议中的现场参与者相关的事件，其中现场参与者通信地耦合到虚拟世界服务器; 接收来自第一虚拟用户的请求以与当前实时不同的预定虚拟时间体验虚拟世界会议; 从与所述活动参与者相关的事件中检索不晚于所述预定虚拟时间发生的事件; 基于检索到的事件恢复会议状态; 以及提供响应于会议状态和第一虚拟用户的交互，以便产生沉浸式虚拟世界会议状态。