公开(公告)号：US20090105982A1

公开(公告)日：2009-04-23

申请号：US12251667

申请日：2008-10-15

申请人： Yair Sarig ,  Benoit Dageville ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  Karl Dias ,  Mark Ramacher ,  Gary Ngai

发明人： Yair Sarig ,  Benoit Dageville ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  Karl Dias ,  Mark Ramacher ,  Gary Ngai

IPC分类号： G06F19/00 ,  G06F15/00

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques for controlling collection of diagnostic data in a monitored system. A set of flood control rules are configured for the monitored system for controlling the gathering of diagnostic data in the monitored system. The set of flood control rules may include one or more default flood control rules. The set of flood control rules are user-configurable enabling the user of the monitored system to set policies for dynamically controlling gathering of diagnostic data for the monitored system. In one embodiment, diagnostic data gathering is controlled based upon a number of previous occurrences of a condition in some predefined or user-configured time frame that triggers diagnostic data gathering and/or a number of previous executions of an action performed in some predefined or user-configured time frame responsive to the condition in the monitored system.

摘要翻译： 用于控制监控系统中诊断数据收集的技术。 为监控系统配置了一组防洪规则，用于控制监控系统中诊断数据的收集。 防洪规则集可以包括一个或多个默认防洪规则。 一组防洪规则是用户可配置的，使受监控系统的用户能够设置动态控制监控系统诊断数据采集的策略。 在一个实施例中，诊断数据收集是基于在某些预定义或用户配置的时间帧中的先前事件的数量来控制的，该时间帧触发诊断数据收集和/或在某些预定义或用户中执行的动作的先前执行的数量 响应于受监视系统中的状况而配置的时间帧。

公开(公告)号：US08688700B2

公开(公告)日：2014-04-01

申请号：US12251685

申请日：2008-10-15

申请人： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

发明人： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

IPC分类号： G06F7/00 ,  G06F17/30

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques that enable a user or customer at a system site to review and, if desired, modify data identified at the system site for transmission to a diagnosis site prior to the transmission. The identified diagnostic data may be modified such that data that the user does not want to be sent to the diagnosis site (e.g., sensitive data) is excluded from the data communicated to the diagnosis site. The data may be modified by removing or excluding the sensitive data from the data that is communicated to the diagnosis site or replacing the sensitive data with non-sensitive data. The modified data may then be communicated from the system site to the diagnosis site in the form of a package.

摘要翻译： 允许系统站点上的用户或客户审查技术，并且如果需要，修改在系统现场识别的数据，以便在传输之前传送到诊断位置。 所识别的诊断数据可以被修改，使得用户不希望将其发送到诊断位点的数据（例如敏感数据）被排除在传送到诊断位点的数据中。 可以通过从传送到诊断站点的数据中删除或排除敏感数据或用非敏感数据替换敏感数据来修改数据。 然后可以以包的形式将修改的数据从系统站点传送到诊断站点。

公开(公告)号：US08239167B2

公开(公告)日：2012-08-07

申请号：US12251731

申请日：2008-10-15

申请人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

发明人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

IPC分类号： G06F11/30

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.

摘要翻译： 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。

公开(公告)号：US20090106262A1

公开(公告)日：2009-04-23

申请号：US12251685

申请日：2008-10-15

申请人： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

发明人： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

IPC分类号： G06F17/30

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques that enable a user or customer at a system site to review and, if desired, modify data identified at the system site for transmission to a diagnosis site prior to the transmission. The identified diagnostic data may be modified such that data that the user does not want to be sent to the diagnosis site (e.g., sensitive data) is excluded from the data communicated to the diagnosis site. The data may be modified by removing or excluding the sensitive data from the data that is communicated to the diagnosis site or replacing the sensitive data with non-sensitive data. The modified data may then be communicated from the system site to the diagnosis site in the form of a package.

摘要翻译： 允许系统站点上的用户或客户审查技术，并且如果需要，修改在系统现场识别的数据，以便在传输之前传送到诊断位置。 所识别的诊断数据可以被修改，使得用户不希望将其发送到诊断位点的数据（例如敏感数据）被排除在传送到诊断位点的数据中。 可以通过从传送到诊断站点的数据中删除或排除敏感数据或用非敏感数据替换敏感数据来修改数据。 然后可以以包的形式将修改的数据从系统站点传送到诊断站点。

公开(公告)号：US20090105989A1

公开(公告)日：2009-04-23

申请号：US12251711

申请日：2008-10-15

申请人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

发明人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

IPC分类号： G21C17/00

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques for non-intrusive performance of diagnostic actions including actions that result in gathering of diagnostic data in response to a condition detected in a monitored system. In one embodiment, the diagnostic actions are performed asynchronously by processes or threads that are different from the failing process or thread that receives or detects the condition that triggers the diagnostic actions such that the failing process or thread can continue processing without being affected by the executions of the diagnostic actions. Multiple asynchronous processes or threads that are different from the failing process or thread may be spawned to perform multiple diagnostic actions in parallel. The asynchronous processes or threads may be monitored to ensure that they do not adversely impact the monitored system.

摘要翻译： 用于非侵入式执行诊断动作的技术，包括导致响应于在受监视系统中检测到的状况而收集诊断数据的动作。 在一个实施例中，诊断动作由与接收或检测触发诊断动作的状况不同的进程或线程不同的进程或线程异步执行，使得故障进程或线程可以继续处理而不受执行的影响 的诊断动作。 可能会产生与故障进程或线程不同的多个异步进程或线程，以并行执行多个诊断操作。 可以监视异步进程或线程，以确保它们不会对受监视的系统产生不利影响。

公开(公告)号：US08296104B2

公开(公告)日：2012-10-23

申请号：US12251648

申请日：2008-10-15

申请人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

发明人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

IPC分类号： G06F11/00 ,  G06F11/30

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.

摘要翻译： 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。

公开(公告)号：US08255182B2

公开(公告)日：2012-08-28

申请号：US12251667

申请日：2008-10-15

申请人： Yair Sarig ,  Benoit Dageville ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  Karl Dias ,  Mark Ramacher ,  Gary Ngai

发明人： Yair Sarig ,  Benoit Dageville ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  Karl Dias ,  Mark Ramacher ,  Gary Ngai

IPC分类号： G06F11/30 ,  G06F19/00

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques for controlling collection of diagnostic data in a monitored system. A set of flood control rules are configured for the monitored system for controlling the gathering of diagnostic data in the monitored system. The set of flood control rules may include one or more default flood control rules. The set of flood control rules are user-configurable enabling the user of the monitored system to set policies for dynamically controlling gathering of diagnostic data for the monitored system. In one embodiment, diagnostic data gathering is controlled based upon a number of previous occurrences of a condition in some predefined or user-configured time frame that triggers diagnostic data gathering and/or a number of previous executions of an action performed in some predefined or user-configured time frame responsive to the condition in the monitored system.

摘要翻译： 用于控制监控系统中诊断数据收集的技术。 为监控系统配置了一组防洪规则，用于控制监控系统中诊断数据的收集。 防洪规则集可以包括一个或多个默认防洪规则。 一组防洪规则是用户可配置的，使受监控系统的用户能够设置动态控制监控系统诊断数据采集的策略。 在一个实施例中，诊断数据收集是基于在某些预定义或用户配置的时间帧中的先前事件的数量来控制的，该时间帧触发诊断数据收集和/或在某些预定义或用户中执行的动作的先前执行的数量 响应于受监视系统中的状况而配置的时间帧。

公开(公告)号：US08135988B2

公开(公告)日：2012-03-13

申请号：US12251711

申请日：2008-10-15

申请人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

发明人： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

IPC分类号： G06F11/00

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques for non-intrusive performance of diagnostic actions including actions that result in gathering of diagnostic data in response to a condition detected in a monitored system. In one embodiment, the diagnostic actions are performed asynchronously by processes or threads that are different from the failing process or thread that receives or detects the condition that triggers the diagnostic actions such that the failing process or thread can continue processing without being affected by the executions of the diagnostic actions. Multiple asynchronous processes or threads that are different from the failing process or thread may be spawned to perform multiple diagnostic actions in parallel. The asynchronous processes or threads may be monitored to ensure that they do not adversely impact the monitored system.

摘要翻译： 用于非侵入式执行诊断动作的技术，包括导致响应于在受监视系统中检测到的状况而收集诊断数据的动作。 在一个实施例中，诊断动作由与接收或检测触发诊断动作的状况不同的进程或线程不同的进程或线程异步执行，使得故障进程或线程可以继续处理而不受执行的影响 的诊断动作。 可能会产生与故障进程或线程不同的多个异步进程或线程，以并行执行多个诊断操作。 可以监视异步进程或线程，以确保它们不会对受监视的系统产生不利影响。

公开(公告)号：US08260871B2

公开(公告)日：2012-09-04

申请号：US12251700

申请日：2008-10-15

申请人： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

发明人： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

IPC分类号： G06F15/16

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques for intelligently identifying diagnostic data to be communicated from a product or system site (e.g., a customer site) to a diagnosis site (e.g., a vendor site). An appropriate amount of diagnostic data is identified to facilitate efficient and quick diagnosis and error resolution. Techniques are also provided that enable a customer to review the data identified for transmission to the diagnosis site prior to the transmission.

摘要翻译： 用于智能地识别要从产品或系统站点（例如，客户站点）传达到诊断站点（例如供应商站点）的诊断数据的技术。 确定适当数量的诊断数据，以促进有效和快速的诊断和错误解决。 还提供了技术，其使得客户能够在传输之前检查识别用于传输到诊断部位的数据。

公开(公告)号：US08135995B2

公开(公告)日：2012-03-13

申请号：US12251661

申请日：2008-10-15

申请人： Gary Ngai ,  Jonathan Klein ,  Mark Ramacher ,  Benoit Dageville ,  Hailing Yu ,  Mike Feng ,  Yair Sarig ,  Marcus Fallen ,  John Beresniewicz

发明人： Gary Ngai ,  Jonathan Klein ,  Mark Ramacher ,  Benoit Dageville ,  Hailing Yu ,  Mike Feng ,  Yair Sarig ,  Marcus Fallen ,  John Beresniewicz

IPC分类号： G06F11/00

CPC分类号： G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

摘要： Techniques for systematically gathering, organizing, and storing diagnostic data related to multiple monitored systems (e.g., multiple instances of a product or multiple products). A centralized repository is provided that is organized in a hierarchical manner to facilitate proper organization of the diagnostic data related to multiple monitored systems. In one embodiment, a root directory comprising one or more subdirectories is provided for storing diagnostic data collected for each monitored system. Multiple root directories may be provided under a common base directory for storing diagnostic data corresponding to multiple monitored systems. This enables correlation of diagnostic data across multiple monitored systems.

摘要翻译： 用于系统地收集，组织和存储与多个被监视系统相关的诊断数据（例如，产品或多个产品的多个实例）的技术。 提供了一种以层次的方式组织的集中式存储库，以促进与多个监控系统相关的诊断数据的正确组织。 在一个实施例中，提供了包括一个或多个子目录的根目录，用于存储针对每个被监视系统收集的诊断数据。 可以在公共基本目录下提供多个根目录，用于存储对应于多个被监视系统的诊断数据。 这使得能够在多个被监视系统之间进行诊断数据的相关性。