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公开(公告)号：US20090106601A1
公开(公告)日：2009-04-23
申请号：US12251661
申请日：2008-10-15
申请人： Gary Ngai , Jonathan Klein , Mark Ramacher , Benoit Dageville , Hailing Yu , Mike Feng , Yair Sarig , Marcus Fallen , John Beresniewicz
发明人： Gary Ngai , Jonathan Klein , Mark Ramacher , Benoit Dageville , Hailing Yu , Mike Feng , Yair Sarig , Marcus Fallen , John Beresniewicz
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： Techniques for systematically gathering, organizing, and storing diagnostic data related to multiple monitored systems (e.g., multiple instances of a product or multiple products). A centralized repository is provided that is organized in a hierarchical manner to facilitate proper organization of the diagnostic data related to multiple monitored systems. In one embodiment, a root directory comprising one or more subdirectories is provided for storing diagnostic data collected for each monitored system. Multiple root directories may be provided under a common base directory for storing diagnostic data corresponding to multiple monitored systems. This enables correlation of diagnostic data across multiple monitored systems.
摘要翻译： 用于系统地收集，组织和存储与多个被监视系统相关的诊断数据（例如，产品或多个产品的多个实例）的技术。 提供了一种以层次的方式组织的集中式存储库，以促进与多个监控系统相关的诊断数据的正确组织。 在一个实施例中，提供了包括一个或多个子目录的根目录，用于存储针对每个被监视系统收集的诊断数据。 可以在公共基本目录下提供多个根目录，用于存储对应于多个被监视系统的诊断数据。 这使得能够在多个被监视系统之间进行诊断数据的相关性。
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公开(公告)号：US08135995B2
公开(公告)日：2012-03-13
申请号：US12251661
申请日：2008-10-15
申请人： Gary Ngai , Jonathan Klein , Mark Ramacher , Benoit Dageville , Hailing Yu , Mike Feng , Yair Sarig , Marcus Fallen , John Beresniewicz
发明人： Gary Ngai , Jonathan Klein , Mark Ramacher , Benoit Dageville , Hailing Yu , Mike Feng , Yair Sarig , Marcus Fallen , John Beresniewicz
IPC分类号： G06F11/00
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： Techniques for systematically gathering, organizing, and storing diagnostic data related to multiple monitored systems (e.g., multiple instances of a product or multiple products). A centralized repository is provided that is organized in a hierarchical manner to facilitate proper organization of the diagnostic data related to multiple monitored systems. In one embodiment, a root directory comprising one or more subdirectories is provided for storing diagnostic data collected for each monitored system. Multiple root directories may be provided under a common base directory for storing diagnostic data corresponding to multiple monitored systems. This enables correlation of diagnostic data across multiple monitored systems.
摘要翻译： 用于系统地收集，组织和存储与多个被监视系统相关的诊断数据（例如，产品或多个产品的多个实例）的技术。 提供了一种以层次的方式组织的集中式存储库，以促进与多个监控系统相关的诊断数据的正确组织。 在一个实施例中，提供了包括一个或多个子目录的根目录，用于存储针对每个被监视系统收集的诊断数据。 可以在公共基本目录下提供多个根目录，用于存储对应于多个被监视系统的诊断数据。 这使得能够在多个被监视系统之间进行诊断数据的相关性。
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公开(公告)号：US07937623B2
公开(公告)日：2011-05-03
申请号：US12252056
申请日：2008-10-15
申请人： Mark Ramacher , Gary Ngai , Benoit Dageville , Karl Dias , Yair Sarig , Marcus Fallen , Ajith Kumar Mysorenagarajarao , John Beresniewicz , Mike Feng , Jonathan Klein , Hailing Yu , Leng Tan , Balasubrahmanya Kuchibhotla , Uri Shaft , Venkateshwaran Venkataramani , Amir Valiani
发明人： Mark Ramacher , Gary Ngai , Benoit Dageville , Karl Dias , Yair Sarig , Marcus Fallen , Ajith Kumar Mysorenagarajarao , John Beresniewicz , Mike Feng , Jonathan Klein , Hailing Yu , Leng Tan , Balasubrahmanya Kuchibhotla , Uri Shaft , Venkateshwaran Venkataramani , Amir Valiani
IPC分类号： G06F11/00
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： A diagnosability system for automatically collecting, storing, communicating, and analyzing diagnostic data for one or more monitored systems. The diagnosability system comprises several components configured for the collection, storage, communication, and analysis of diagnostic data for a condition detected in monitored system. The diagnosability system enables targeted dumping of diagnostic data so that only diagnostic data that is relevant for diagnosing the condition detected in the monitored system is collected and stored. This in turn enables first failure analysis thereby reducing the time needed to resolve the condition detected in the monitored system.
摘要翻译： 用于自动收集，存储，通信和分析一个或多个受监控系统的诊断数据的诊断系统。 诊断系统包括被配置用于收集，存储，通信和分析诊断数据的几个组件，用于在被监控系统中检测到的状况。 诊断系统能够有针对性地倾倒诊断数据，以便仅收集和存储与监视系统中检测到的病症相关的诊断数据。 这反过来使得能够进行第一次故障分析，从而减少解决在被监视系统中检测到的状况所需的时间。
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公开(公告)号：US20090106278A1
公开(公告)日：2009-04-23
申请号：US12252056
申请日：2008-10-15
申请人： Mark Ramacher , Gary Ngai , Benoit Dageville , Karl Dias , Yair Sarig , Marcus Fallen , Ajith Kumar Mysorenagarajarao , John Beresniewicz , Mike Feng , Jonathan Klein , Hailing Yu , Leng Tan , Balasubrahmanyam Kuchibhotla , Uri Shaft , Venkateshwaran Venkataramani , Amir Valiani
发明人： Mark Ramacher , Gary Ngai , Benoit Dageville , Karl Dias , Yair Sarig , Marcus Fallen , Ajith Kumar Mysorenagarajarao , John Beresniewicz , Mike Feng , Jonathan Klein , Hailing Yu , Leng Tan , Balasubrahmanyam Kuchibhotla , Uri Shaft , Venkateshwaran Venkataramani , Amir Valiani
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： A diagnosability system for automatically collecting, storing, communicating, and analyzing diagnostic data for one or more monitored systems. The diagnosability system comprises several components configured for the collection, storage, communication, and analysis of diagnostic data for a condition detected in monitored system. The diagnosability system enables targeted dumping of diagnostic data so that only diagnostic data that is relevant for diagnosing the condition detected in the monitored system is collected and stored. This in turn enables first failure analysis thereby reducing the time needed to resolve the condition detected in the monitored system.
摘要翻译： 用于自动收集，存储，通信和分析一个或多个受监控系统的诊断数据的诊断系统。 诊断系统包括被配置用于收集，存储，通信和分析诊断数据的几个组件，用于在被监控系统中检测到的状况。 诊断系统能够有针对性地倾倒诊断数据，以便仅收集和存储与监视系统中检测到的病症相关的诊断数据。 这反过来使得能够进行第一次故障分析，从而减少解决在被监视系统中检测到的状况所需的时间。
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5.发明授权公开(公告)号：US08260871B2
公开(公告)日：2012-09-04
申请号：US12251700
申请日：2008-10-15
申请人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
发明人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
IPC分类号： G06F15/16
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： Techniques for intelligently identifying diagnostic data to be communicated from a product or system site (e.g., a customer site) to a diagnosis site (e.g., a vendor site). An appropriate amount of diagnostic data is identified to facilitate efficient and quick diagnosis and error resolution. Techniques are also provided that enable a customer to review the data identified for transmission to the diagnosis site prior to the transmission.
摘要翻译： 用于智能地识别要从产品或系统站点（例如，客户站点）传达到诊断站点（例如供应商站点）的诊断数据的技术。 确定适当数量的诊断数据，以促进有效和快速的诊断和错误解决。 还提供了技术，其使得客户能够在传输之前检查识别用于传输到诊断部位的数据。
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公开(公告)号：US08688700B2
公开(公告)日：2014-04-01
申请号：US12251685
申请日：2008-10-15
申请人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
发明人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： Techniques that enable a user or customer at a system site to review and, if desired, modify data identified at the system site for transmission to a diagnosis site prior to the transmission. The identified diagnostic data may be modified such that data that the user does not want to be sent to the diagnosis site (e.g., sensitive data) is excluded from the data communicated to the diagnosis site. The data may be modified by removing or excluding the sensitive data from the data that is communicated to the diagnosis site or replacing the sensitive data with non-sensitive data. The modified data may then be communicated from the system site to the diagnosis site in the form of a package.
摘要翻译： 允许系统站点上的用户或客户审查技术，并且如果需要，修改在系统现场识别的数据，以便在传输之前传送到诊断位置。 所识别的诊断数据可以被修改，使得用户不希望将其发送到诊断位点的数据（例如敏感数据）被排除在传送到诊断位点的数据中。 可以通过从传送到诊断站点的数据中删除或排除敏感数据或用非敏感数据替换敏感数据来修改数据。 然后可以以包的形式将修改的数据从系统站点传送到诊断站点。
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公开(公告)号：US20090106262A1
公开(公告)日：2009-04-23
申请号：US12251685
申请日：2008-10-15
申请人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
发明人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
IPC分类号： G06F17/30
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： Techniques that enable a user or customer at a system site to review and, if desired, modify data identified at the system site for transmission to a diagnosis site prior to the transmission. The identified diagnostic data may be modified such that data that the user does not want to be sent to the diagnosis site (e.g., sensitive data) is excluded from the data communicated to the diagnosis site. The data may be modified by removing or excluding the sensitive data from the data that is communicated to the diagnosis site or replacing the sensitive data with non-sensitive data. The modified data may then be communicated from the system site to the diagnosis site in the form of a package.
摘要翻译： 允许系统站点上的用户或客户审查技术，并且如果需要，修改在系统现场识别的数据，以便在传输之前传送到诊断位置。 所识别的诊断数据可以被修改，使得用户不希望将其发送到诊断位点的数据（例如敏感数据）被排除在传送到诊断位点的数据中。 可以通过从传送到诊断站点的数据中删除或排除敏感数据或用非敏感数据替换敏感数据来修改数据。 然后可以以包的形式将修改的数据从系统站点传送到诊断站点。
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公开(公告)号：US08429467B2
公开(公告)日：2013-04-23
申请号：US12251743
申请日：2008-10-15
申请人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
发明人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
IPC分类号： G06F11/00
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.
摘要翻译： 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。
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公开(公告)号：US20090106596A1
公开(公告)日：2009-04-23
申请号：US12251743
申请日：2008-10-15
申请人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
发明人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
IPC分类号： G06F11/00
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.
摘要翻译： 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。
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10.发明申请公开(公告)号：US20090106363A1
公开(公告)日：2009-04-23
申请号：US12251700
申请日：2008-10-15
申请人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
发明人： Marcus Fallen , Benoit Dageville , Jonathan Klein , Ajith Kumar Mysorenagarajarao , Gary Ngai , Mark Ramacher , Yair Sarig
IPC分类号： G06F15/16
CPC分类号： G06F11/0778 , G06F11/0748 , G06F11/0781 , H04L41/0681 , H04L41/16
摘要： Techniques for intelligently identifying diagnostic data to be communicated from a product or system site (e.g., a customer site) to a diagnosis site (e.g., a vendor site). An appropriate amount of diagnostic data is identified to facilitate efficient and quick diagnosis and error resolution. Techniques are also provided that enable a customer to review the data identified for transmission to the diagnosis site prior to the transmission.
摘要翻译： 用于智能地识别要从产品或系统站点（例如，客户站点）传达到诊断站点（例如供应商站点）的诊断数据的技术。 确定适当数量的诊断数据，以促进有效和快速的诊断和错误解决。 还提供了技术，其使得客户能够在传输之前检查识别用于传输到诊断部位的数据。
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