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公开(公告)号：US20120209852A1
公开(公告)日：2012-08-16
申请号：US13025482
申请日：2011-02-11
申请人： Koustuv Dasgupta , Nilanjan Banerjee , Dipanjan Chakraborty , Sumit Mittal , Seema Nagar , Anupam Joshi , Angshu Rai
发明人： Koustuv Dasgupta , Nilanjan Banerjee , Dipanjan Chakraborty , Sumit Mittal , Seema Nagar , Anupam Joshi , Angshu Rai
IPC分类号： G06F17/30
CPC分类号： G06F17/30707 , G06F17/3071
摘要： A significant recent trend in the internet and mobile telephony has been the dominance of user generated content. As such, in mobile technology have permitted users to upload content onto the internet, whereby sites provide an easily accessible and manageable medium for users to share their thoughts and form a portal for media-rich exchanges. It has been found that much of what is exchanged by users in such settings is context-sensitive, ranging from users' moods and opinions, to communication about users' plans. Broadly contemplated herein, in accordance with at least one embodiment of the invention, is the employment of data mining in information repositories settings to efficiently classify an information stream in real-time and thereby discern user intent.
摘要翻译： 互联网和移动电话中最近的一个重大趋势是用户生成内容的主导地位。 因此，移动技术已经允许用户将内容上传到互联网上，网站为用户提供了易于访问和可管理的媒介，以便分享他们的想法，并形成一个媒体丰富的交流平台。 已经发现，用户在这种设置中所交换的许多内容都是上下文敏感的，从用户的心情和观点，到用户计划的沟通。 在本文中广泛考虑，根据本发明的至少一个实施例，是在信息存储库设置中使用数据挖掘以有效地对信息流进行实时分类，从而辨别用户意图。
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公开(公告)号：US20120209879A1
公开(公告)日：2012-08-16
申请号：US13025521
申请日：2011-02-11
申请人： Nilanjan Banerjee , Dipanjan Chakraborty , Anupam Joshi , Sumit Mittal , Seema Nagar , Angshu Rai , Koustuv Dasgupta
发明人： Nilanjan Banerjee , Dipanjan Chakraborty , Anupam Joshi , Sumit Mittal , Seema Nagar , Angshu Rai , Koustuv Dasgupta
IPC分类号： G06F17/30
CPC分类号： G06F17/30696
摘要： Embodiments of the invention are related to identifying a user's intent dynamically from at least a set of metadata associated with the user, wherein the set of metadata is associated with a user input, and providing to the user a set of labeled instances on determination of a user's intent, the set of labeled instances being directly related to user's intent, where the set of labeled instances are obtained in real-time from a set of information repositories.
摘要翻译： 本发明的实施例涉及从与用户相关联的至少一组元数据中动态地识别用户的意图，其中该组元数据与用户输入相关联，并且在确定一个 用户的意图，标记的实例集合与用户的意图直接相关，其中标记的实例集合是从一组信息库实时获得的。
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公开(公告)号：US08219498B2
公开(公告)日：2012-07-10
申请号：US12472621
申请日：2009-05-27
摘要： Techniques for forming a real-time activity group are provided. The techniques include creating a set of one or more users, annotating each user in the set with one or more corresponding real-time attributes, and using the one or more real-time attributes to identify one or more connections between the one or more users in the set to form a real-time activity group within the set of one or more users, wherein the one or more connections are based on an activity request.
摘要翻译： 提供了形成实时活动组的技术。 这些技术包括创建一组一个或多个用户，用一个或多个对应的实时属性注释该组中的每个用户，并使用一个或多个实时属性来识别一个或多个用户之间的一个或多个连接 在所述集合中以在一个或多个用户的集合内形成实时活动组，其中所述一个或多个连接基于活动请求。
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公开(公告)号：US20100306119A1
公开(公告)日：2010-12-02
申请号：US12472621
申请日：2009-05-27
IPC分类号： G06Q99/00
摘要： Techniques for forming a real-time activity group are provided. The techniques include creating a set of one or more users, annotating each user in the set with one or more corresponding real-time attributes, and using the one or more real-time attributes to identify one or more connections between the one or more users in the set to form a real-time activity group within the set of one or more users, wherein the one or more connections are based on an activity request.
摘要翻译： 提供了形成实时活动组的技术。 这些技术包括创建一组一个或多个用户，用一个或多个对应的实时属性注释该组中的每个用户，并使用一个或多个实时属性来识别一个或多个用户之间的一个或多个连接 在所述集合中以在一个或多个用户的集合内形成实时活动组，其中所述一个或多个连接基于活动请求。
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公开(公告)号：US20130304885A1
公开(公告)日：2013-11-14
申请号：US13467152
申请日：2012-05-09
申请人： Arup Acharya , Nilanjan Banerjee , Shachi Sharma
发明人： Arup Acharya , Nilanjan Banerjee , Shachi Sharma
IPC分类号： G06F15/173
CPC分类号： H04L67/24
摘要： A method, an apparatus and an article of manufacture for managing a subscription hierarchy in a presence system. The method includes receiving a presence information request within a presence server, wherein the request is one of a subscription request and an un-subscribe request, determining if the request corresponds to an existing subscriber in the presence server, and if so, sending a redirect message to the existing subscriber, and if not, processing the request within the presence server, and enhancing functionality of subscribers to accept and handle subscription and un-subscribe requests.
摘要翻译： 一种用于在存在系统中管理订阅层级的方法，装置和制品。 该方法包括在呈现服务器内接收呈现信息请求，其中请求是订阅请求和未订阅请求之一，确定请求是否对应于在场服务器中的现有订户，如果是，则发送重定向 消息到现有订户，如果不是，则在呈现服务器内处理请求，以及增强用户接受和处理订阅和未订阅请求的功能。
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公开(公告)号：US20120219144A1
公开(公告)日：2012-08-30
申请号：US13034966
申请日：2011-02-25
IPC分类号： H04M3/00
CPC分类号： H04M3/5237 , H04M3/42365 , H04M2203/402
摘要： Methods and arrangements for virtualizing human agents across multiple locations. A first agent is associated with a first contact center and a second agent is associated with a second contact center. An availability status of the second agent is published, both to the first contact center and to the second contact center. An incoming communication is accepted at the first contact center and a free status of the second agent is ascertained. The incoming communication is routed from the first contact center to the second agent.
摘要翻译： 在多个地点虚拟人体代理的方法和安排。 第一代理与第一联络中心相关联，而第二代理与第二联系中心相关联。 第二个代理的可用性状态发布到第一个联络中心和第二个联络中心。 在第一个联络中心接受传入的通信，并确定第二个代理的空闲状态。 进入的通信从第一联络中心路由到第二代理。
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公开(公告)号：US09043415B2
公开(公告)日：2015-05-26
申请号：US13467152
申请日：2012-05-09
申请人： Arup Acharya , Nilanjan Banerjee , Shachi Sharma
发明人： Arup Acharya , Nilanjan Banerjee , Shachi Sharma
CPC分类号： H04L67/24
摘要： A method, an apparatus and an article of manufacture for managing a subscription hierarchy in a presence system. The method includes receiving a presence information request within a presence server, wherein the request is one of a subscription request and an un-subscribe request, determining if the request corresponds to an existing subscriber in the presence server, and if so, sending a redirect message to the existing subscriber, and if not, processing the request within the presence server, and enhancing functionality of subscribers to accept and handle subscription and un-subscribe requests.
摘要翻译： 一种用于在存在系统中管理订阅层级的方法，装置和制品。 该方法包括在呈现服务器内接收呈现信息请求，其中请求是订阅请求和未订阅请求之一，确定请求是否对应于在场服务器中的现有订户，如果是，则发送重定向 消息到现有订户，如果不是，则在呈现服务器内处理请求，以及增强用户接受和处理订阅和未订阅请求的功能。
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18.发明授权Enabling creation of converged internet protocol multimedia subsystem services by third-party application developers using session initiation protocol support 失效由第三方应用程序开发人员使用会话启动协议支持来创建融合的Internet协议多媒体子系统服务公开(公告)号：US08219683B2
公开(公告)日：2012-07-10
申请号：US12414790
申请日：2009-03-31
IPC分类号： G06F15/173
CPC分类号： H04M3/42127 , H04L65/1013 , H04L65/1016 , H04L65/1046 , H04L65/1063 , H04M3/42144 , H04M7/003
摘要： A plurality of pure operator type rules are instantiated within a domain of a telecommunications operator and a plurality of pure application type rules are instantiated within a domain of a third party telecommunications application provider. The plurality of pure operator type rules and the plurality of pure application type rules are associated with a composite service. A plurality of network components are established to transmit given events of a plurality of protocol-level events to at least one of the domain of the telecommunications operator and the domain of the third party telecommunications application provider. The composite service is deployed in an execution engine of the third party telecommunications application provider.
摘要翻译： 在电信运营商的域内实例化多个纯运营商类型规则，并且在第三方电信应用提供商的域内实例化多个纯应用类型规则。 多个纯操作者类型规则和多个纯应用程序类型规则与复合服务相关联。 建立多个网络组件以将多个协议级事件的给定事件发送到电信运营商的领域和第三方电信应用提供商的域中的至少一个。 组合服务部署在第三方电信应用提供商的执行引擎中。
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公开(公告)号：US08296409B2
公开(公告)日：2012-10-23
申请号：US12122806
申请日：2008-05-19
IPC分类号： G06F15/173
CPC分类号： H04L65/1016 , H04L65/1006 , H04L65/103 , H04L65/104 , H04L65/1069 , H04L65/40 , H04L67/02
摘要： Techniques for coordinating an on-demand communication-based mashup service are provided. The techniques include resolving a dynamic context of a receiver, configuring a communication service with at least one parameter of the dynamic context of the receiver, and coordinating the communication service dynamically at run-time based on the at least one parameter of the dynamic context of the receiver, wherein the communication service is composed in a mashup environment. Techniques are also provided for providing a customizable service to a user.
摘要翻译： 提供了用于协调按需通信的混搭服务的技术。 这些技术包括解决接收机的动态上下文，使用接收机的动态上下文的至少一个参数来配置通信服务，以及基于动态上下文的至少一个参数在运行时协调通信服务 所述接收器，其中所述通信服务在混搭环境中组成。 还提供了向用户提供可定制服务的技术。
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公开(公告)号：US20090287740A1
公开(公告)日：2009-11-19
申请号：US12122806
申请日：2008-05-19
IPC分类号： G06F7/00
CPC分类号： H04L65/1016 , H04L65/1006 , H04L65/103 , H04L65/104 , H04L65/1069 , H04L65/40 , H04L67/02
摘要： Techniques for coordinating an on-demand communication-based mashup service are provided. The techniques include resolving a dynamic context of a receiver, configuring a communication service with at least one parameter of the dynamic context of the receiver, and coordinating the communication service dynamically at run-time based on the at least one parameter of the dynamic context of the receiver, wherein the communication service is composed in a mashup environment. Techniques are also provided for providing a customizable service to a user.
摘要翻译： 提供了用于协调按需通信的混搭服务的技术。 这些技术包括解决接收机的动态上下文，使用接收机的动态上下文的至少一个参数来配置通信服务，以及基于动态上下文的至少一个参数在运行时协调通信服务 所述接收器，其中所述通信服务在混搭环境中组成。 还提供了向用户提供可定制服务的技术。
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