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    VOICE AI CONTAINER
    11.
    发明申请
    VOICE AI CONTAINER 有权

    公开(公告)号：US20240419983A1

    公开(公告)日：2024-12-19

    申请号：US18208912

    申请日：2023-06-13

    Applicant: Bank of America Corporation

    Inventor： Sandeep Verma ,  Nandini Rathaur ,  Amit Mishra ,  Srinivas Dundigalla ,  Pavan Chayanam

    IPC: G06N5/022 ,  G06F16/2457 ,  G06F16/25 ,  H04M3/51

    Abstract: Methods are provided for an artificial intelligence (“AI”) agent answering a call within a voice AI container. The methods may include the AI agent receiving the call from a human caller within the voice AI container, the call may include a query. The methods may include parsing the query to identify context associated with the query. The methods may include identifying using the context an intent of the query. The methods may include determining whether a first valid mapping stored within a backend database, located in the voice AI container, is associated with the intent of the query. The methods may include loading the first valid mapping. The methods may include navigating an agent screen using the loaded valid mapping. The methods may include gathering information required to satisfy the intent of the query. The methods may include relaying the information to the human caller.

    Multi-Computer System For User Authentication Based on Client-Side One-Time Passcode
    13.
    发明公开
    Multi-Computer System For User Authentication Based on Client-Side One-Time Passcode 审中-公开

    公开(公告)号：US20240073029A1

    公开(公告)日：2024-02-29

    申请号：US17893665

    申请日：2022-08-23

    Applicant: Bank of America Corporation

    Inventor： Sandeep Verma ,  Pavan Chayanam ,  Srinivas Dundigalla ,  Nandini Rathaur

    IPC: H04L9/32 ,  H04L9/00 ,  H04L9/08

    CPC classification number: H04L9/3255 ,  H04L9/0833 ,  H04L9/50

    Abstract: Arrangements for generating and using client-side generated one-time passcodes (OTP) for transaction processing are provided. A request to register a user and/or user computing device for client-side OTP processing may be received. A request to register a merchant for client-side OTP processing may also be received and, in respond, a unique access key unique to the merchant may be generated and transmitted to one or more devices. A request to process a transaction may be received and may include the unique access key, transaction details, and user device data. The request may be analyzed to determine whether one or more criteria are met. If so, client-side OTP functions may be enabled. If not, client-side OTP functions might not be enabled and, instead, a request for additional authentication data may be generated and transmitted to the user computing device for display.

    Virtual assistant host platform configured for interactive voice response simulation
    15.
    发明授权
    Virtual assistant host platform configured for interactive voice response simulation 有权

    公开(公告)号：US11437037B2

    公开(公告)日：2022-09-06

    申请号：US16933097

    申请日：2020-07-20

    Applicant: Bank of America Corporation

    Inventor： Srinivas Dundigalla ,  Saurabh Mehta ,  Pavan K. Chayanam

    IPC: G10L15/22 ,  G06F16/00 ,  G06F9/451 ,  G06Q20/10 ,  G10L13/00 ,  G06F3/16 ,  G10L15/18

    Abstract: Aspects of the disclosure relate to using machine learning to simulate an interactive voice response system. A computing platform may receive user interaction information corresponding to interactions between a user and enterprise computing devices. Based on the user interaction information, the computing platform may identify predicted intents for the user, and may generate hotkey information based on the predicted intents. The computing platform may send the hotkey information and commands directing the mobile device to output the hotkey information. The computing platform may receive hotkey input information from the mobile device. Based on the hotkey input information, the computing platform may generate a hotkey response message. The computing platform may send, to the mobile device, the hotkey response message and commands directing the mobile device to convert the hotkey response message to an audio output and to output the audio output.

    Machine Learning Based Test Coverage In A Production Environment
    16.
    发明申请
    Machine Learning Based Test Coverage In A Production Environment 有权

    公开(公告)号：US20220012167A1

    公开(公告)日：2022-01-13

    申请号：US16922227

    申请日：2020-07-07

    Applicant: Bank of America Corporation

    Inventor： Sandeep Verma ,  Pavan Chayanam ,  Srinivas Dundigalla ,  Mohan Kakarla

    IPC: G06F11/36 ,  G06N20/00

    Abstract: Aspects of the disclosure relate to machine learning based test coverage in a production environment. A computing platform may retrieve, for a software application, first log data associated with a production environment, and generate a production navigational graph where a node represents a webpage visited by a user, and an edge represents a navigational link between two webpages. Likewise, second log data associated with a testing environment may be retrieved, and a testing navigational graph may be generated, where a node represents a webpage tested by a developer, and an edge represents a navigational link between two webpages. Then, the computing platform may generate a coverage graph indicative of a gap between the navigation activity and the testing activity. Subsequently, the computing platform may provide, via an interactive graphical user interface, the coverage graph, where nodes and edges of the coverage graph are associated with selectable visual objects.

    Crash Simulator Device
    17.
    发明申请
    Crash Simulator Device 有权

    公开(公告)号：US20210365353A1

    公开(公告)日：2021-11-25

    申请号：US16880720

    申请日：2020-05-21

    Applicant: Bank of America Corporation

    Inventor： Venkata R. Bhimireddy ,  Pavan Chayanam ,  Srinivas Dundigalla ,  Sandeep Verma

    IPC: G06F11/36 ,  G06F11/34 ,  G06N20/00

    Abstract: A crash test simulator device for re-creating a software crash scenario within a virtual environment using artificial intelligence processes to consider a large group of variables that may be relevant to the crash incident. The crash test simulator device includes a production environment monitoring engine configured to monitor a user's interaction with an application implemented within a production environment, and generate information used to re-create a crash incident within a virtual environment.

    Predictive System for Dynamic Application Navigation
    19.
    发明申请
    Predictive System for Dynamic Application Navigation 有权

    公开(公告)号：US20250028578A1

    公开(公告)日：2025-01-23

    申请号：US18223618

    申请日：2023-07-19

    Applicant: Bank of America Corporation

    Inventor： Janardhana Rao Chennamsetti ,  Srinivas Dundigalla ,  Sandeep Verma ,  Nandini Rathaur ,  Pavan Chayanam

    IPC: G06F9/54 ,  G06F9/451

    Abstract: Arrangements for optimized navigation through an application are provided. In some examples, a request for application navigation assistance may be received from a user via an application executing on a device. The request for assistance may include identification of a desired destination within the application. A destination node associated with the identified destination may be identified and a current node of the may be identified. Based on the current node and the destination node, a machine learning model may be executed to output an optimized navigation route from the current node to the destination node. One or more user interfaces may then be dynamically generated and transmitted to the user to facilitate navigation through the application from the current node to the destination node.

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