Apparatus and method for managing a network
    11.
    发明授权
    Apparatus and method for managing a network 有权
    用于管理网络的装置和方法

    公开(公告)号:US08045476B2

    公开(公告)日:2011-10-25

    申请号:US12198714

    申请日:2008-08-26

    IPC分类号: G06F11/00

    摘要: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.

    摘要翻译: 结合本公开的教导的系统可以包括例如具有控制器的服务器,该控制器从机顶盒接收与机顶盒的用户所经历的不期望状况相关联的信息,其中信息被输入 由用户进入机顶盒,确定与信息相关联的故障状况,执行第一诊断过程以隔离网络故障与客户驻地设备(CPE)故障之间的故障状况,并将校正指令发送到机顶盒 框,当故障条件与CPE故障隔离时向用户呈现。 公开了其他实施例。

    Intelligent Loop Diagnostics for Digital Subscriber Line Services to Support a Service Assurance System
    13.
    发明申请
    Intelligent Loop Diagnostics for Digital Subscriber Line Services to Support a Service Assurance System 有权
    用于数字用户线路服务的智能环路诊断,以支持服务保证系统

    公开(公告)号:US20120039187A1

    公开(公告)日:2012-02-16

    申请号:US12854667

    申请日:2010-08-11

    IPC分类号: H04L12/26

    摘要: A method of diagnosing a transmission loop in an Internet protocol television (IPTV) network includes configuring the loop as an open loop and performing a single-ended loop test (SELT), configuring the loop as a terminated-loop and performing another SELT, subtracting a trace of the first SELT from a trace of the second SELT, and determining the length of the loop from the result. A service assurance system in an IPTV network includes a test module and a DSLAM coupled to a residential gateway by a transmission loop. The test module operates to determine that a fault condition on the IPTV network is caused by a fault in the loop, direct the DSLAM to perform an open loop SELT and a terminated-loop SELT on the loop, receive the results of the SELTs, and determine a location of a tap on the loop based upon the results.

    摘要翻译: 诊断互联网协议电视(IPTV)网络中的传输环路的方法包括将该环路配置为开环并执行单端环路测试(SELT),将该环路配置为终止环路并执行另一SELT,减去 从第二个SELT的轨迹读取第一个SELT的轨迹,并从结果中确定循环的长度。 IPTV网络中的服务保证系统包括通过传输环路耦合到住宅网关的测试模块和DSLAM。 测试模块操作以确定IPTV网络上的故障状况是由环路故障引起的,指示DSLAM在环路上执行开环SELT和终止环路SELT,接收SELT的结果,以及 基于结果确定回路上的龙头的位置。

    COMMON CHRONICS RESOLUTION MANAGEMENT
    15.
    发明申请
    COMMON CHRONICS RESOLUTION MANAGEMENT 有权
    共同决策管理

    公开(公告)号:US20100211817A1

    公开(公告)日:2010-08-19

    申请号:US12388093

    申请日:2009-02-18

    IPC分类号: G06F11/07 G06F11/30

    摘要: Systems and methods for managing problems that are determined to be chronic problems with network devices or circuits are disclosed. The systems and methods receive data indicating a problem with a network device or circuit and determine based on the data a first action to be performed on the network device or circuit. Upon determining that a recurring problem exists for the network device or circuit, a rule set is used to determine if the data indicates a chronic problem. Upon determining that a chronic problem exists for the network device or circuit, the rule set is used to determine a monitoring period for the network device or circuit. Further, within the monitoring period a performance indicator that indicates that the network equipment or circuit is performing acceptably or unacceptably is used to determine further actions for the network device or circuit.

    摘要翻译: 公开了用于管理确定为网络设备或电路的长期问题的问题的系统和方法。 系统和方法接收指示网络设备或电路的问题的数据,并且基于数据确定要在网络设备或电路上执行的第一动作。 在确定存在针对网络设备或电路的重复问题时,使用规则集来确定数据是否指示慢性问题。 在确定网络设备或电路存在长期问题时,规则集用于确定网络设备或电路的监控周期。 此外,在监视期间,使用指示网络设备或电路正在执行可接受或不可接受的性能指标来确定网络设备或电路的进一步动作。

    System and Method to Troubleshoot a Set Top Box Device
    17.
    发明申请
    System and Method to Troubleshoot a Set Top Box Device 有权
    排除机顶盒设备故障的系统和方法

    公开(公告)号:US20120054785A1

    公开(公告)日:2012-03-01

    申请号:US12872393

    申请日:2010-08-31

    IPC分类号: H04H60/32

    摘要: A computer-implemented method includes receiving, at a monitoring center of a media distribution network, from a set top box device associated with a customer account, first error data indicating occurrence of a first error at the set top box device at a first time. The set top box device is at least partially functional after occurrence of the first error. The computer-implemented method includes receiving, at the monitoring center, second error data indicating occurrence of a second error at the set top box device at a second time. The set top box device is at least partially functional after occurrence of the second error. The computer-implemented method includes determining an elapsed time between the first time and the second time. The computer-implemented method includes automatically generating a trouble ticket indicating failure of the set top box device when the elapsed time satisfies a first threshold.

    摘要翻译: 计算机实现的方法包括在媒体分发网络的监控中心从与客户帐户相关联的机顶盒设备接收第一错误数据,第一错误数据指示机顶盒设备在第一时间发生第一错误。 机顶盒装置在出现第一个错误之后至少部分起作用。 计算机实现的方法包括在监视中心接收在第二时间在机顶盒设备处指示发生第二错误的第二错误数据。 机顶盒设备在出现第二个错误后至少部分功能。 计算机实现的方法包括确定在第一时间和第二时间之间的经过时间。 计算机实现的方法包括当经过时间满足第一阈值时,自动生成指示机顶盒设备的故障的故障单。

    Common chronics resolution management
    18.
    发明授权
    Common chronics resolution management 有权
    常用的分辨率管理

    公开(公告)号:US08205116B2

    公开(公告)日:2012-06-19

    申请号:US12388093

    申请日:2009-02-18

    IPC分类号: G06F11/30

    摘要: Systems and methods for managing problems that are determined to be chronic problems with network devices or circuits are disclosed. The systems and methods receive data indicating a problem with a network device or circuit and determine based on the data a first action to be performed on the network device or circuit. Upon determining that a recurring problem exists for the network device or circuit, a rule set is used to determine if the data indicates a chronic problem. Upon determining that a chronic problem exists for the network device or circuit, the rule set is used to determine a monitoring period for the network device or circuit. Further, within the monitoring period a performance indicator that indicates that the network equipment or circuit is performing acceptably or unacceptably is used to determine further actions for the network device or circuit.

    摘要翻译: 公开了用于管理确定为网络设备或电路的长期问题的问题的系统和方法。 系统和方法接收指示网络设备或电路的问题的数据,并且基于数据确定要在网络设备或电路上执行的第一动作。 在确定存在针对网络设备或电路的重复问题时,使用规则集来确定数据是否指示慢性问题。 在确定网络设备或电路存在长期问题时,规则集用于确定网络设备或电路的监控周期。 此外,在监视期间,使用指示网络设备或电路正在执行可接受或不可接受的性能指标来确定网络设备或电路的进一步动作。

    Methods and Apparatus to Detect Border Gateway Protocol Session Failures
    19.
    发明申请
    Methods and Apparatus to Detect Border Gateway Protocol Session Failures 有权
    检测边界网关协议会话失败的方法和装置

    公开(公告)号:US20100124170A1

    公开(公告)日:2010-05-20

    申请号:US12275055

    申请日:2008-11-20

    IPC分类号: G06F11/00

    摘要: Methods and apparatus to detect border gateway protocol (BGP) session failures are disclosed. A disclosed example apparatus comprises a database interface to obtain provisioned configuration information for a provider edge (PE) router, a BGP engine to receive one or more BGP messages from a route reflector, the one or more BGP messages representing a list of active routes for the PE router, and a session analyzer to compare the list of active routes with the provisioned configuration information to determine whether a provisioned route is not present in the list of active routes, and to declare a BGP session failure when the provisioned route is not present in the list of active routes.

    摘要翻译: 公开了检测边界网关协议(BGP)会话失败的方法和装置。 所公开的示例性设备包括:数据库接口,用于获取提供商边缘(PE)路由器的配置信息; BGP引擎,用于从路由反射器接收一个或多个BGP消息,所述一个或多个BGP消息表示用于 PE路由器和会话分析器,用于将活动路由列表与所配置的配置信息进行比较,以确定所提供的路由是否不存在于活动路由列表中,并且当所提供的路由不存在时声明BGP会话失败 在活动路线列表中。

    METHOD AND APPARATUS FOR PROVIDING TROUBLE ISOLATION FOR A PERMANENT VIRTUAL CIRCUIT
    20.
    发明申请
    METHOD AND APPARATUS FOR PROVIDING TROUBLE ISOLATION FOR A PERMANENT VIRTUAL CIRCUIT 审中-公开
    用于为永久虚拟电路提供故障隔离的方法和装置

    公开(公告)号:US20080159155A1

    公开(公告)日:2008-07-03

    申请号:US11618909

    申请日:2007-01-01

    IPC分类号: G01R31/08

    摘要: A method and apparatus for providing trouble isolation for a Permanent Virtual Circuit (PVC) on packet networks are disclosed. For example, the method receives an alert or a ticket for a Permanent Virtual Circuit (PVC) down or a PVC degraded and starts a correlation window for said PVC and port alert or ticket. The method then gathers a plurality of port and PVC alerts for a duration of said correlation window and determines whether or not a port down or a port degraded alert is received along with a PVC down or a PVC degraded alert in said correlation window for one or more ports associated with said PVC.

    摘要翻译: 公开了一种用于为分组网络上的永久虚拟电路(PVC)提供故障隔离的方法和装置。 例如,该方法接收到针对永久虚拟电路(PVC)或PVC降级的警报或故障单,并启动所述PVC和端口警报或故障单的相关窗口。 然后,该方法在所述相关窗口的持续时间内收集多个端口和PVC警报,并且确定在所述相关窗口中是否接收到端口down或端口退化警报以及PVC降级或PVC降级警报,用于一个或 与所述PVC相关联的更多端口。